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Analysis and proposal of solutions to optimize service process in the company Analytical Medical Instruments, Ltd. (AMI, Ltd.)
Kolář, Michal ; Bruckner, Tomáš (advisor) ; Macháček, Lukáš (referee)
The work is focused on the analysis of the service process in the company Analytical Medical Instruments Ltd. (hereinafter the firm AMI, Ltd.), and subsequent optimization of the service process . The main objective is service process to analyze and propose a solution that would optimize the service process . The first part is theoretical , includes a search of the sources and methodologies. Then I described the company AMI, Ltd. The second part is based on a brief description of the organization and functions of the company AMI, Ltd. It is also analyzed and evaluated the service process in a company AMI, Ltd. In conclusion, it is designed to improve the technical equipment service department AMI, Ltd. with the calculation of anticipated costs and savings .
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Optimization of business processes in the company LEF s.r.o.
Grombíř, Tomáš ; Kalina, Jaroslav (advisor) ; Smutný, Zdeněk (referee)
The master thesis deals with optimization of business processes in a food company. For this purpose the attention is paid to the three areas, namely process analysis, implementation of activity based costing model and business process optimization. The theoretical part describes the linkage between process analysis and activity based costing and acts as theoretical framework for practical part of the thesis. Presented cost model is implemented in existing company and information provided by model is used for business process optimization.
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Process optimization of providing subsidies for social services
Semerád, Ondřej ; Oškrdal, Václav (advisor) ; Matuštík, Ondřej (referee)
The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.
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Risk management processes improvement in insurance company supported by DSS and BI
Pinkas, Miroslav ; Novotný, Ota (advisor) ; Nosek, Karel (referee)
The thesis is concerned with application of Decision Support Systems and Business Intelligence as a tool for decision-making support into processes of operational risk management in insurance company to improve them and reach a higher corporate performance.The goal of the thesis is to analyze a theory for a support of a process improvement design with the mentioned reach and to develop a design of improved operational risk management processes in a particular insurance company. The mean to reach goals is through-out a literature and articles research regarding a process improvement, decision-making, models and technologies of DSS and BI, and risk management. The theoretical framework is then used as back-bone for implementation of a practical part of innovated processes design. The thesis offers the analysis of an area of risk management processes improvement via DSS and BI in an insurance company that has been researched relatively little, but whose principles can be used for improvement projects in different areas too. A department of operational risk management in a certain insurance company obtains a complete design of innovated processes including DSS / BI application support specification which respects modern techniques of process improvements involving specific methods of decision-making quality. For the same department a part of the design was implemented -- Knowledge management system, that can be fully used. Introductory part of the thesis is concerned with techniques of business process improvement and its alignment with corporate performance. The next chapter describes specifics of operational risk management processes. In the third one models, techniques, information technologies of Decision Support Systems and Business Intelligence disciplines are analyzed. The practical part of the text starts with strategic analysis of the insurance company, proceeds with operational risk management processes analysis and reaches the design of innovated processes involving DSS and BI application support. Benefits of designed processes' changes are verified. In the conclusion a certain process change is accepted for the implementation and its results are described.
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Optimalization of business processes of the IT department in company Renault Czech Republic
Markvart, Ondřej ; Kunstová, Renáta (advisor) ; Fortinová, Jana (referee)
The main objective of this bachelor work is the analysis and subsequent design to optimize selected processes of IT helpdesk department at the company Renault Czech Republic. The work is primarily focuses on the processes of user support and possible future adjustments used by application software. The work is divided into several thematic parts. The first part is about presentation of company, focusing on the IT helpdesk and its activities. In the next section are analyzed some of the current processes, including their entry in the existing application software. The last part focuses on the design optimization selected processes of user support and modifications of application software which can be used for the new version.
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The process analysis of an online shop with design accessories
Červenka, Radek ; Oškrdal, Václav (advisor) ; Cvachová, Renata (referee)
The aim of this thesis is to analyze processes of an online shop with design accessories. The theoretical part of this thesis briefly describes business processes and history of process management. There are also mentioned notations and software, in which business processes are being modeled. The practical part analyzes several key processes of the company (online shop) and subsequently suggests how to optimize them. The whole practical part is focused on a real business that is very specific, so proposed changes of the analysis may not be used for a wider range of companies involved in selling goods through online shops.
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Application of the process analysis in quality assurance and software testing
Popelka, Vladimír ; Oškrdal, Václav (advisor) ; Chromek, Ondřej (referee)
This thesis deals with questions regarding quality assurance and software testing. The subject of its theoretical part is the specification of the general concept of quality, description of standards used in the field of software product quality evaluation and finally the evaluation of software development process itself. The thesis intends to introduce the theoretical framework of software quality assurance, especially the detailed analysis of the whole software testing branch. An added value to the theoretical part constitutes the characterization of procedural approach and selected methods used towards the improvement of processes. The practical part of the thesis comprises of the exemplification -- it shows the procedural approach at software quality management, applied to a selected IT company. The main aim of the practical part is to create a purposeful project for optimization of quality assurance and software testing processes. The core of the matter is to accomplish the process analysis of the present condition of software testing methodology. For the purpose of process analysis and optimization project, the models of key processes will be created; these processes will then be depicted based on defined pattern. The description of the state-of-the-art of software product quality assurance processes is further supplemented by the evaluation of such processes maturity. The project for optimization of software testing and quality assurance processes comes from the process analysis of the present condition of software testing methodology, as well as from the evaluation of procedural models maturity. The essence of processes optimization is the incorporation of change requests and innovative intentions of individual processes into the resulting state of methodology draft. For the measurement of selected quality assurance and software testing processes, the configuration of efficiency indicators and their application on particular processes is implemented. The research on the of the state-of-the-art, as well as the elaboration of this whole project for optimization of software testing and quality assurance processes runs in conformity with the principles of DMAIC model of Six Sigma method.
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Change management for e-commerce IS
Brtník, David ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
This thesis is an useful resource for small-sized and medium-sized companies struggling with the problem of out-dated information systems. Every rapidly-growing company will, sooner or later, reach a point where its information system no longer suits its requirements. In the thesis I analyze the case of a small outfit trying to expand to foreign markets, showing the uneven development of the individual parts of its information system. In this particular case, rapid partial changes in the functionality of the system were always preferred over a more systematic and thorough development. Eventually, the company found itself in a situation where it was no longer possible to further develop its system, and did not know what to do next. In accordance with the primary goal of improving the effectiveness of distribution processes, the thesis describes the project of unification of two different e-commerce solutions and their integration into other applications. In the second part, the thesis discusses the problem of choosing a suitable application that would bring all optimized distribution processes under one umbrella, describing various ways how to approach the problem.
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Optimization of processes and communication forms within company
Kotrlík, Jan ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
Work efficiency, an expression that we hear daily. Nowadays, as a consequence of the lack of qualified labour force on the labour market and of the necessity to lower the companies' costs, the importance of work efficiency rises. The aim of this bachelor's thesis is to analyse the forms of communication and settings in the company ICE, s.r.o. and to propose the possibilities of changes, for their optimalization and rise of work efficiency. Nowadays there are no rules of communication and strict procedures to solve the particular situations. The company uses more programs with a limited functionality for the economical sphere and for support of inner cooperation. This situation causes bad communication and cooperation and non-sufficient support of the processes by the application functionality. First it was necessary to introduce the structure and operating of the company, describe the forms of communication and subsequently analyze the problems of the present situation. The practical part of the paper is devoted to seeking of a possible solution, description of the individual alternatives and determination of the most suitable solution. The paper is concluded with a recommendation, what should be the next steps to reach the solution.
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