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Improving of process performance of organization based on improvement potential
Hemala, David ; Chlapek, Dušan (advisor) ; Chocholatý, Drahomír (referee)
The theme of the thesis is the area of process management. In the theoretical part of the thesis the basic terms are explained, so as the other areas, which relate to area of processes and proces management. This section also describes the essential terms used in the methodology of the real potential for improvement. The whole theoretical part concludes description of selected ISO standards, which the analyzed company disposes. The practical part of the thesis is aimed to describtion and application of the methodology to achieve the potential improvement in the environment of manufacturing company. This methodology is also accompanied by several activities that contribute to the complexity of the methodology. The following describes the operation of manufacturing companies in order to analyze the maturity of individual processes and also describe the selected processes,which were based on analysis of the processes identified as the highest priority for this company. After completing the necessary steps of analysis, individual potentials, that can contribute to increase the efficiency of the process areas in the analyzed company, have been identified. What could affect the achievement of the real potential is expressed by means of hard and soft effects. The last part of the thesis consist of specific procedures, which serves to remove the internal limits of the company, respectively to achieve the identified potential.
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Process analysis of AiP Safe Ltd.
Mikulová, Magdaléna ; Říhová, Zora (advisor) ; VEJMELKA, JIŘÍ (referee)
This diploma thesis analyzes the processes and proposals for changes in the functioning of real business unit called AiP Safe Ltd. The company is based in Prague and the subject of her business is the supply of software solutions for document management. The theoretical part of this work summarizes concepts and approaches related to process management organization. The practical part is divided into an analysis of the current situation in the company and analysis processes themselves, their description, identification and models, the second part consists of proposals for changes in mentioned business unit that emerged from the analysis.
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The implementation of Business Intelligence in a raw materials trading company
Hanák, Ondřej ; Novotný, Ota (advisor) ; Maryška, Miloš (referee)
This diploma thesis is focused on an implementation of a Business Intelligence (BI) in a raw materials trading company, which trades brown coal. At first, a Balanced Scorecard analysis is made in this trading company. Then results of this analysis are used for the implementation of the BI. The first chapter of this thesis describes goals, methods and structure of the thesis. The second chapter contains information about those theses, which have similar topics as my thesis. Next chapters are theoretical part of the thesis. The third chapter describes the Business Intelligence and the fourth chapter describes the Balanced Scorecard. The fifth chapter is a theoretical-practical chapter and describes the company and the brown coal market. Practical part starts on the chapter six, which describes the use of the Balanced Scorecard in the given company. Next chapter uses the outputs of the chapter six and in a chapter seven there is an implementation of the BI. The eighth chapter describes reports of the BI and the ninth chapter contains conclusion and an evaluation of achieving the goals set by this thesis. Main contribution of this thesis is in the demonstration of design and implementation of the BI in a raw materials trading company.
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Traffic sources analysis
Kufová, Martina ; Sedláček, Jiří (advisor) ; Slaba, Jiří (referee)
The bachelor's thesis deals with the topic of website traffic sources. The aim of the thesis is to find out what the traffic sources are, why they are important and how the companies could benefit from them. The thesis focuses especially on classification and definition of existing traffic sources, on finding of their main use in marketing strategies and on traffic sources comparison by chosen websites of a different specialisation, where it describes which one of the available traffic sources is the most contributive to the company. According to the analysis based on data from the web analytics tool Google Analytics and comparing the cost and profit from each of the traffic source we can say that due to the web strategy the choice of the traffic source plays a big role and return on investment is by each source different.
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Set of metrics for e-shop Internet Mall, a.s.
Tichý, Ondřej ; Novotný, Ota (advisor) ; Táborský, Michal (referee)
Goal of diploma thesis is to develop set of metrics for Internet Mall, a.s. company, carrying business in online shopping. Secondary goal is practical demonstration of Business Intelligence (BI) analysis on selected metrics. Balanced scorecard (BSC), strategic planning and management system, was selected as a framework for model of metrics. Basic concept of BSC was upgraded by an e-commerce extension. These extensions appear to be mostly inspiration. Main sources of information were consultations with company`s representatives. Developing process for model of metric consist of several steps: 1. Definition of mission, vision and strategy 2. Creating strategic objectives for each BSC perspective 3. Defining connections among objectives in explicit cause-and-effect relationship 4. Assigning each objective one or more indicators 5. Accomplished Model of metrics 6. Practical demonstration of BI analysis on selected metrics Goal of practice part was fulfilled by simple implementation of BI analysis, using three selected metrics. The aim was on introducing analytics reports for management and explaining their features and benefits. Contribution of whole effort is in increasing of quality of decision making process (carrying by head executives) supported by analytics reports.
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Reference management model for managing business informatics economics
Maryška, Miloš ; Novotný, Ota (advisor) ; Král, Bohumil (referee) ; Smolíková, Eva (referee)
Thesis is focused on management of business informatics. The aim of this thesis is to develop Reference management model for managing business informatics and to integrate this reference model into ITGPM Reference management model for managing business informatics. Within an analytical part is reviewed current situation in the field of managing economics of business informatics as well as managing economics out of business informatics. Attention is paid to costs in busi-ness informatics, their classification, categorisation and their management. Very important part is analysis of methods for cost management thought various types of calculations and especially thought ABC methods. The principles of these methods are applied in the design of the Reference model. Further are solved questions of business informatics effect, their categorisations, classification, definition of their attributes and also their management. Development of this field is an important part of this thesis. The main part of the thesis contains the Business informatics management Reference model design. This design contains identification of the most important metrics of measuring business informatics, dimen-sions used for analysis of proposed metrics and relationships between metrics and dimensions. An impor-tant part is also a presentation level design and definition of condition that should be fulfilled, if the pres-entation level should be beneficial to final users. The main part also contains designed method for imple-mentation of the Reference model into a company. Application parts are devoted to preparation of a pilot application based on the Reference model design developed in the main part of the thesis. Designed Reference model for managing business informatics is adapted according to the needs, requests and characteristics of the company in which this pilot application is implemented. In these parts are also verified designs, processes and methods designed in the first and second part of this thesis, so there are verified possibilities of adaption of the designed model to the requests of the target company, adaption of the pilot application to the target environment including data level, ELT procedures and presentation level. In application part of the thesis is verified correctness of the designed implantation methodology into the company.
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IT management models comparison
Andraščík, Jan ; Svatá, Vlasta (advisor) ; Nebřenský, Aleš (referee)
This bachelor thesis is focused on comparison of two currently most used methodic of information management, namely IT Governance and IT Service Management. The thesis is divided into two parts. In the first part there are mapped approaches of information management methodologies IT Governance and IT Service Management. Thereinafter there are described regulations, which affect the management itself, and tools, which can be used for information management. In the second part there are compared approaches of methodologies to information management, their processes and approaches to them. There are also compared their metrics. At the end of the second part there is an assessment of how to use both methodologies together.
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Corporate Performance Management (CPM) in business organizations
Chvalovská, Jana ; Pour, Jan (advisor) ; Derfler, Václav (referee)
Corporate Performance Management (CPM) is currently one of the most developing branches of informatics due to the fact that it is a tool that allows managers to effectively manage their company and thereby increase its competitiveness in the market. This thesis focuses on the individual elements of the CPM, particularly on the managerial methods, metrics and business processes, which are generally characterized first and then applied to business organizations that operate in the area of retailing. There is also a fourth CPM element - CPM applications, but a detailed description is not covered by this work. The aim of this thesis is mainly to define the basic (core) processes in retailing and describe their characteristics using informatics approaches. Each process is then assigned to managerial methods that can be used in evaluating the performance of these processes and to specific examples of metrics for which appropriate dimensions are further defined. The main contribution of this work is the analysis of processes in the retailing industry, using methods and approaches used in informatics - characteristics such as purpose of the process, events that trigger the process, inputs and outputs of the process and metrics, which are assigned to the corresponding dimensions, are defined for each process.
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Systems for managing Enterprise IT
Hrubý, Karel ; Pour, Jan (advisor) ; Faina, Michal (referee)
The topic of this master thesis are the Systems for managing enterprise IT. This paper is divided into three parts, where the first and second part gives a comprehensive view and concentrates existing knowledge from the examined area. The third part consists of my own conclusions based on available resources. For the overall IT Management, it is necessary to manage and measure IT Performance. Therefore, the first part deals with IT Performance Management (ITPM).Performance Management should penetrate the entire organization and ITPM should be part of the overall Performance Management of the organization. It is necessary to manage and measure performance at all levels of the organization (strategic, tactical and operational level). To measure the organizational IT performance, it is necessary to design relevant metrics. To design these metrics it is recommendable to follow a framework, whether ITIL or COBIT. The second part of this paper deals with IT Management frameworks and their support for designing metrics. It deals with the new wave in IT -- ITSM (IT Service Management). The de facto standard for ITSM is ITIL. Furthermore, the second part discusses the de facto standard for IT Governance -- COBIT and IT Balanced Scorecard for clarifying and translating the vision and strategy into specific objectives. The third part describes a specific procedure for designing metrics according to the ITIL framework. In addition, this part describes the software Metricus which enables a centralized management of ITPM and uses a holistic view of the overall ITPM.
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IT controlling
Stehlík, Libor ; Pour, Jan (advisor) ; Derfler, Václav (referee)
The main aim of this thesis is to acquaint the reader with the possibilities of economic management of enterprise information technology field by using tools provided by financial controlling and to propose an appropriate metrics for performance measurement of this area. The thesis is logically divided into three comprehensive parts. Firstly, the reader is acquainted with the historical evolution and general principles of controlling management approach, which is then applied to IT field. Along with them are in this section divided and described details of IT costs and IT effects, which are specific for field of enterprise information technology. The second part is dedicated to the application of controlling tools from the perspective of each phases of the IT component life cycle. The methods mentioned in this section include: calculating of Return on Investment, Net Present Value calculation, Life-cycle costing, budgeting or Activity Based Costing, which represents the modern calculation approach. The last part is intended to perform the measuring of enterprise information technology, along with the proposal of metrics and dimensions that might be used with applying business intelligence tools, as appropriate support for controlling the management approach.
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