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Customer complaints from quality point of view
Voborník, Petr ; Hégr, Ondřej (referee) ; Novotný, Radovan (advisor)
This work deals with issues of customer complaints management from quality point of view. The general aim is to introduce complaints management process and complaints evaluation. It introduces key monitored parameters of complaint management process. There is introduced complexity of complaints management process. Design of database system IS. Reporting of complaints.
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CRM System for Return Merchandise Authorization Processing with Support of Bar Codes
Horák, Zdeněk ; Weiss, Petr (referee) ; Rychlý, Marek (advisor)
This graduation theses treats of the CRM systém for return mechandise authorization processing with support of the bar codes for the organization Digilive s.r.o. The systém should improve and modernize work of the employees and the clients in the process of attending the sales return. The systém will contain two kinds of the users. The client can make sales returns and view data about his sales returns. The employee can edit all data about the sales returns and the clients. The employee segment is implemented with the five-dimension model access data.
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Suggestion for Reduction of Customer Complaints
Kropáčová, Lucie ; Jonášová, Petra (referee) ; Luňáček, Jiří (advisor)
The master’s thesis is focused on evaluation of present process of managment of complaints in particular company in 2014. The evaluation is made by quality managment tools and with using correlation analysis. On the basis of acquired pieces of information there will be suggest corrective measures. These correctives measures will lead to improvement of managment process of complaints and reduce customer complaints.
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Jidoka system review
Turková, Daniela ; Musil, Martin (referee) ; Fiala, Alois (advisor)
The goal of this thesis was to devise appropriate improvements for the quality control tool JIDOKA used in Continental Automotive Systems Czech Republic s.r.o based in Frenštát pod Radhoštěm. First, three areas of concern requiring improvement pro-posals were identified. These were: visualization of the maximum amount of rejects, physical handling of rejects and documentation updates. This work comprises an introduction to the issue and the company, application principles of JIDOKA in Continental company and a description of the areas of concern. As a conclusion, solution proposals for given areas and their implementation are presented.
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Bus transport process analysis
Růčka, Josef ; Holubář, Oldřich (referee) ; Fiala, Alois (advisor)
The diploma dissertation deals with the bus transport process analysis. More specifically, it deals with a proposition of the reclamation subprocess control. The dissertation contains the description of subprocess of the main process of bus transport. Moreover, it contains the analysis of the original state of the reclamation subprocess control and a set of measures and recommendations that lead to the more effective evaluation of this subprocess.
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Proposal to Reduce Number of Nonconformities using Quality Tools
Vondruška, Jiří ; Cinková, Martina (referee) ; Videcká, Zdeňka (advisor)
The thesis is focused on reducing number of nonconformities using quality tools in the company engaged in dyeing and finishing of textile materials. The aim is a proposal of nonconformities management system. Based on analysis of the current method solving nonconformities are designed registration processes of internal nonconformities and complaints, which are followed by evaluation of nonconformities. The proposal will result in a systematic approach in solving of nonconformities.
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Information System Assessment and Proposal of ICT Modification
Horák, Zdeněk ; Ing.Jiří Hájek (referee) ; Koch, Miloš (advisor)
This graduation theses treats of the system for return mechandise authorization processing for the organization Digilive s.r.o. The system should improve and modernize work of the employees and the clients in the process of attending the sales return. The system will contain two kinds of the users. The client can make sales returns and view data about his sales returns. The employee can edit all data about the sales returns and the clients. The employee segment is implemented with the 5-dimension model access data.
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Process Optimization Project to implement an Integrated Management System
Moravcová, Gabriela ; Milichovský, Miloš (referee) ; Videcká, Zdeňka (advisor)
First part is an introduction into this thema, followed with second part, which clarifies (describes) the whole process from receiving the demand through part development till serial production approval. Third part describes the claim procedure, including all methods, used for solving the problems and followed with short analyse of production centres activities and sorting the claims by causer. All claims are given factors, which may cause claim occurence. Every factor is given by specific importance (weight) and the achieved data are evaluated. In final part I suggest the corrective actions.
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