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Loyalty program of payment cards, solution based on DWH
Jersák, Pavel ; Pour, Jan (advisor) ; Novotný, Ota (referee)
This diploma thesis is covering topics of customer's loyalty, loyalty programs in banking and mainly topic is loyalty programs of payment cards in banking industry. First theoretical parts is guiding us though concept of customer's loyalty in banking industry and is describing specifics of this loyalty compared to loyalty to sales businesses. Further, this thesis is trying to show opportunities to be used to support customer's loyalty in bank with participation of credit and debit cards. In this sense, these payment cards are those that enable client's entry into the loyalty program and into the advantages that is loyalty program offering. Further, this thesis is describing interesting concept of loyalty program that is closely coupled with business partners that give opportunities to make the program very variable and interesting for customers. Practical part of this thesis is describing basis for technologies to be used while deploying the loyalty program and is discussing two main technical concepts regarding loyalty system integration with current bank information systems. One of those is further discussed and described from the point of view technical realization in common data warehouse systems. Main contribution of this work is preview of approaches to payment card loyalty programs and also preview of possibilities in way the loyalty program can be integrated with data warehouse currently deployed in the bank.
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Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel
Szabó, Tomáš ; Skokanová, Dagmar (advisor) ; Gardoš, Radek (referee)
This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the previously specified hypotheses. It reveals particular influence between overall customer satisfaction and loyalty to the brand, also increasing levels of customer satisfaction in time due to better management experience in hotel management. The conclusion assesses the effectiveness of the owner's decision to change the general manager after five months since the opening of the hotel.
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Loyalty programs and their impact on consumer
Rothmajerová, Jaroslava ; Ryšavá, Monika (advisor) ; Maláčová, Radka (referee)
The thesis is focused on loyalty programs. The aim of the thesis is to show how the loyalty program works by using a particular example and how it affects consumers. In the theoretical part, there is explained the position of loyalty programs in marketing. The thesis also deals with media, which use loyalty programs in marketing communication. In the practical part, the loyalty program of Nestlé is analysed, which is aimed at children as consumers. Awareness and satisfaction with loyalty program is analysed by questionnaire. In the work, there are also described the effects of loyalty programs on consumers, based on results from questionnaire and analysis of loyalty programs. In the conclusion, there is a summary of the whole work and evaluation of the gained results.
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Analysis of the loyalty program Telefónica O2 Czech Republic
Javořík, Tomáš ; Koudelka, Jan (advisor) ; Vacek, Miroslav (referee)
This thesis deals with loyalty programs, frequent flyer program, especially Telefónica O2 Czech Republic. The work deals with the very meaning of existence of loyalty programs, about why companies pay to finance these activities. At the same time, the work seeks to capture new trends in these programs and provide guidance on creating an effective loyalty program. The practical part focuses on the development and analysis of the current state of loyalty program of Telefónica O2 Czech Republic. The primary aim is to ascertain to what extent the program is effective in terms of customer retention, or their high performance and also how to participate in creation of the company's image.
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Evaluation of the Loyalty Program and the Possibility of Further Expansion of this Program in Pharmacies ALMA
SKÁLOVÁ, Veronika
In this Bachelor thesis were processed Topic: Evaluation of the loyalty program and the possibility of further expansion of this program in pharmacies ALMA. The aim of this study was to evaluate the loyalty program in the pharmacy ALMA and options for further expansion into partner pharmacies ALMA. The practical part of this thesis was divided into three parts. In the first part of this thesis there was an assessment of the loyalty program using internal data obtained of sale system and from interviews with pharmacy staff. In another part of the thesis there was marketing research carried out, which was conducted among pharmacy customers. Questionnaire survey investigated how often customers visit a pharmacy, whether they are satisfied, and under what conditions would regularly buy at the pharmacy ALMA. In the third stage of this thesis were having suggested the possibility of extending this program in the pharmacy ALMA and partner´s pharmacies ALMA.
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Payment cards and loyalty programs
Linhartová, Lucie ; Schlossberger, Otakar (advisor)
The object of this bachelor thesis is payment cards and loyalty programs. In the first, general, part the thesis deals with basic description of payment cards, i.e. history, particular sorts of payment cards, their legal form and characterizes a loyalty program. Next part of the thesis consists of practical part -- it is aimed for analyses of bank institutions with emphasis on their loyalty program and other services to payment cards.
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The Building of Customer's Loyalty Towards the Brand Linde
Hájková, Lucie ; Postler, Milan (advisor)
This thesis deals with the building of customers' loyalty towards the brand Linde. The first chapter of this thesis describes types of commercial communications, ATL and BTL marketing activities and specifics between B2B and B2C. The second chapter deals with the brand in terms of the building of a long-term relatinoship with customers. The third chapter deals with customers and their satisfaction. The fourth chapter explains the meaning of the term "loyalty" and describes CRM. The fifth chapter focuses on loyalty programs in general. The sixth chapter introduces the company Linde Gas, a.s. and its loyalty programme, which is described in more depth within the seventh chapter. The last chapter is about an evaluation of the loyalty programme and communications of the brand Linde. In conclusion I suggests changes for the future.
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Consumer satisfaction after relaunch of customer-loyalty program
Hrubešová, Aneta ; Zamazalová, Marcela (advisor) ; Kališová, Libuše (referee)
The main goal of this diploma thesis is to analyse the customer satisfaction with the loyalty program Active beauty and to propose some improvement suggestions. The theoretical part is focused on the issue of the customer care, customer satisfaction and loyalty. In the following part is described the situation in the retail market and chemist's market in the Czech Republic. Subsequently is introduced the loyalty program Active beauty and evaluated results of the research.
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Implementation of loyalty program in chosen company
Šenitková, Ivana ; Zamazalová, Marcela (advisor) ; Mottlová, Libuše (referee)
The importance of building longterm relationship with customers has raisen very quickly in companies last years. One of very strong marketing tool is loyalty programme, main topic of thesis, which is used in different parts of business all over the world and experience boom in Czech and Slovak republic these days. Thesis explains theoretical aspects of loyalty, satisfaction and value of customer, and all important components of loyalty programme. Thesis concerns also different types of programmes which are used in retail companies in Czech and Slovak republic. As an example thesis provides detail description of implementation of loyalty club of key player on both domestic and world retail market and his pilot program in Slovakia. Aim of the work is to evaluate the use of loyalty programmes in Czech and Slovak republic, their benefits, disadvantages and success from both side - company and customer. Thesis containts also suggestions and recommendations how to create efficient loyalty programme, as well as own marketing research on customers of analyzed company.
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