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Process Management and Possibilities of Its Implementation in the Chosen Organization
MATOUŠEK, Petr
This thesis deals with the topic of process management and its importance within the modern management conception. The literature search introduce the progress of the process management and its principles, the approaches to improve the management processes, it presents the chosen tools of the process modelling, sorts of changes in the transition from the functional to process management, and introduces more closely the Business Process Reengineering and Total Quality Management. The practical part attends to the analysis of the present state of the choosen company, presents the company basic characteristics, organization structure, working positions, staff evaluation system, it identifies and describes the core, secondary and supportive managerial processes in progress within the company. Deals with the proposals how to implement the process management elements within the measurement and evaluation of processes, staff motivation and internal communication. The main benefits of this thesis include the elaboration of the process map of the organization, diagrams of the majority of processes together with their detailed descriptions, denomination of the staff responsible for the particular processes, determination of the key performance indicators suitable for the measuring of the processes effectiveness in time. We have elaborated the questionnaire on the periodic measurement of the customer satisfaction. We have also designed a new module of staff remuneration and suggested the implementation of the knowledge database and other precautions having an influence on the process management, internal communication and, in particular, on the customer satisfaction.
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Project management and the possibilities of its use in a chosen company
GRÜNNOVÁ, Milena
The bachelor{\crq}s work is oriented on the project management and on its application in the chosen company. In the theoretical part there is described mainly the definition of the project management, the leading of a project and furthermore is in detail described an ERP system. The ERP System is important for this work because IT Systems is oriented on implementation of this system. In the practical part is in detail described the chosen company {--} IT Systems a.s., its history, description of the company structure, description of the professions etc. Furthermore there is described the process of an implementation project and eventual problems in this process. In the final phase of the practical part are shown the proposals for an eventual solution of the problem. As the methods of the analysis there has been used the SWOT analysis and the process analysis.
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Business processes reengineering in an integrated information system and the e-commerce application
Penkala, Jan ; Říhová, Zora (advisor) ; Špringerová, Michaela (referee)
Master thesis called "Business processes reengineering in an integrated information system and the e-commerce application" proves the hypothesis that the key to successful internet business is to have correctly set the process management of a company, which, through an automated connection, displayed externally for customers through the presentation layer of the e-commerce application. The results are useful for owners of eshops, for their conception of setting up the operations of their companies and especially for the company, where the analysis was performed. According to selected company Penny Ltd., this analysis sets for its eshop Elektro-partner.cz twenty elementary processes, whose implementation will lead to saving staff time, maximum use of the information system including the possibility of implementing new modules, setting up workflow processes and possibility to make a profit and higher customer satisfaction. In the theoretical part are marketing tools 4P for eshops enhanced by services and competitiors. There is also a specially adapted Porter's value chain for eshops and is used a model of e-commerce trust. On this basis it is created the current marketing strategy of eshop including the SWOT analysis and definition of strategic objectives. Identified processes were divided into elementary, key and support groups and relationships between them were made. For the optimization process is used Hammer and Champy methodology and feasibility and success of the thesis is evaluated according to best practises reengineering projects. Reengineered processes are defined with specification, exploited documents, information system and eshop application modules, illustrated by using EPC model and they are defined metrics and specifically listed areas of improvement.
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Application for facillitation of requirements in property management
Pekárek, Matěj ; Pecinovský, Rudolf (advisor) ; Burkoň, Lukáš (referee)
This theses mainly focuses on development of information system for a facility management company. It explores processes in the property management business and possibilities of its facilitation by software applications that are mainly within the tasks of a technical nature. The origin of the paper lies in the process analysis of Vaše domy Ltd. which had been started earlier on. The thesis follows up with more detailed study of client request processing. The goals of the paper are: specifying company's requirements for an application software, analysing the current market situation in the field and finally it covers design and implementation of a unique software solution.
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Analysis of business processes (concrete company of own choice)
Daněk, Michal ; Martanová, Kateřina (advisor) ; Vlček, Dušan (referee)
The main aim of the work is to analyze business processes in a particular company. At the beginning of the work, there is briefly described the introduction to the theory of the process modelling. Next there is a narration of the specific methodology chosen and the process modelling tool. Finally, there is the process model of a concrete company. The benefits of the work should encompass the connection in the theoretical knowledge of the modelling process with the practical experience of the modelling process directly in a real business. Another benefit should be presented by the usage of the actual process model in the company mentioned.
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Possibilities of IT support in a law firm
Novotná, Pavla ; Gála, Libor (advisor) ; Šurmanová, Michaela (referee)
The aim of this work is to prepare business process analysis of companies in the field of advocacy and to assess the support of information technology, which offers software solutions available on the Czech market. Before writing this work I first studied the essential literature concerning the management of law firms, particularly regarding the possibility of process management in these companies. Then I studied the literature on process management and modeling. After a literature search, I attended a meeting with a midsize law firm manager, who provided me with valuable information about the specifics and problems in the field. My main goal was to emphasize the uniqueness of the law firms field, where the functional management model prevails over the process management model, to design general process model, to map the key processes of the functions of the software solutions available on the Czech market and to discuss the need for or the appropriateness of introducing process management in companies in advocacy field. Chapter Theoretical background and issues of the field includes introduction to the issue of functional and process company management in the law firm field, and explains how broad concept the law firm may be, and introduces the readers with the critical factors in the implementation of process management. The reader will find here a description of various types of law firms from different angles. Process analysis is a chapter devoted to identifying and supporting key processes of law firm and to the detailed analysis of key processes. The following chapter entitled Information technology as a law firm support provides an overview of several IS specializing in the law firms and lists their common functions that are appropriate to support the processes of law firm by information technology. In the last chapter entitled Possibilities and limitations of mapping IT resources of the processes outlined one of many possible solutions to support key processes of law firm by information technologies, and discussed the limits on the introduction of process management in companies providing services in the field of advocacy, which result from the variability of these companies.
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Multidimensional modeling
Tříska, Aleš ; Pour, Jan (advisor) ; Mezník, Lubomír (referee)
This thesis deals with the processing of data through Business Intelligence. Any operating company today is using some kind of information system, which generates enormous amount of data. Business intelligence is responsible to structure this data and enable previews which help corporate decision-making. The thesis is divided into theoretical and practical parts. The theoretical part describes ideas and role of Business Intelligence (BI). The practical part is about implementation of BI in the existing company in that way, to do its job. This could be achieved by understanding corporation processes and its database. Integral part of making BI was also communication with the management company that has established requirements for the data previews. Due to this, it was possible to create Business Intelligence solution that will preview data in structure, which will be user friendly and inexpensive.
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Process analysis of KSB s.r.o
Trpák, Aleš ; Oškrdal, Václav (advisor) ; Matuštík, Ondřej (referee)
The thesis is focused on optimizing business processes based on process analysis in connection with a particular company in the segment of small businesses. The goal is optimization of selected major processes of KSB Ltd. The theoretical part explains the difference between procedural and operational procedures, describes the basic methods of process modeling, process modeling standards and selection of appropriate methods for the practical part, with regard to the character of the company KSB Ltd. In the practical part is compiled process analysis of the company and design changes of processes by modifying the methods of the modeling and optimization.
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Implementation of product Alfresco in a small firm
Čech, Štěpán ; Kunstová, Renáta (advisor) ; Benáčanová, Helena (referee)
The thesis is concerned with the implementation of a document management system (DMS) in a small firm where I've been working for almost 4 years as an information technician. The aim of the thesis is to implement the particular DMS product that is in this case an open system Alfresco. The project of the implementation itself is preceded by the firm analysis phase that includes a process analysis, an analysis of relevant documents as well as an economic analysis. Through this analysis series of inadequacies in work activities of individual employees were recognized and these are aimed to be minimized or eliminated with the help of the Alfresco system implementation. Within the scope of project stages description concerning the implementation of the Alfresco the thesis is focused especially on the analysis phases and solution design, the implementation, the customization and finally the operation. Throughout the above mentioned stages a new structure of some processes is suggested, including a change of the firm organization structure, furthermore basic functions of Alfresco system are described and a fundamental rules framework is defined to know how to use the Alfresco system in concrete cases. The end of the thesis contains an evaluation whether to apply the Alfresco system in a small firm or not and further a three-month's testing period and its influence on the firm is being discussed.
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IS/IT support in SCM of automotive industry
Tománek, Martin ; Říhová, Zora (advisor) ; Věk, Jakub (referee)
Specification and new trends in the automotive industry impose higher requirements on supply chain management. This thesis describes a part of supply chain management -- reverse logistics and circulation of returnable transport units. The main goal and asset of this thesis is to analyse processes of the team managing the circulation of returnable transport units in the British automobile factories Jaguar and Land Rover. The next main aim and asset is to apply the ITIL methodics Incident management for creating and implementing an application which is based on the process analysis and supports informational needs of individual roles in this team.
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