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Process management in chosen company
LACINOVÁ, Kristýna
The work is focused on the use of process management in small and medium-sized enterprises because nowadays the processing management becomes a new way of management in successful companies. It deals with its importance within the modern management conception. The theoretical part/literature search explains important terms about management, the progress of the process management and its principles and sorts of changes in the transition from the functional to process management. The practical part presents the company basic characteristics, organization structure and working positions. Some processes are chosen and described in detail. The analysis shows working operations in printing company ORICON. The work concludes with flowcharts and processing maps. Thanks to implementation the Quality Management System in 2011, every process in company are superintended by employees. There is no possibility for making big mistakes. The processes are made effectively in time with low costs. The recommendation lays mainly in investing to the missing marketing department in order to increase an interest of new potential customers. A new process called TCS (Total Customer Satisfaction) was made. It makes better situation of costumer relationship and organization of business processes. Next recommendation is related to the technical training for leading workers. The main aim is to make costs lower and safe some money. Their new experience are given to the other employees in the next step.
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The quality management system in the selected company
JANOUŠOVÁ, Michaela
The aim of the "Quality management system in the selected company" dissertation work is an analysis of the current situation of the quality management system in a company and make suggestions to improve the current system. For my dissertation work I have chosen engineering company Motorpal, a. s., which is the engineering company and the one of the leading producers of devices for diesel engines to tractors, ships and construction machine.The work consists of two parts, theoretical and practical. The first part describes terms like quality, importance of quality, factors that affect quality, management principles of quality, economy of quality, quality in pre-production stages, quality planning and quality control tools. The second part is primarily focused on the quality costs, which is the most problematic part of the quality management in the company. In this part of the dissertation work is also briefly described the company and its history, company's production program and customers and company's financial situation, processes and quality management system.
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Evalution of suppliers in quality management system in the chosen corporation
KARKOŠKOVÁ, Soňa
Every organization, that wants to be competitive in the market, must constantly improve and find new, better and smarter procedures of individual processes. This thesis describes and analyses the existing quality management system of the suppliers selection and evaluation process in the medium sized engineering company. The work contains recommendations and suggestions for possible improvements of the system.
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Preparation the KOPY TRUCK s. r. o. company for the re-certification ISO 9001
Kopecká, Dagmar ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
The subject of my diploma thesis is the preparation of the organization KOPY TRUCK s. r. o. to the re-certification ISO 9001. The thesis analyses the fulfilment of requirements of the quality management system in the place, identifies strengths and weaknesses in the system and makes recommendations. The main aim of my thesis is the suggestion of applicable and real solution of shortcomings which will lead to the constant improvement. The thesis is divided into five chapters. The first chapter defines the subject of quality and introduces the development of quality management systems to the present. The second chapter informs about the technical standardization, ISO 9000 and the requirements of ISO 9001:2009. The structure of the standard is reflected in the practical part of the thesis. The third chapter presents information about the organization KOPY TRUCK s. r. o. and analyses strengths and weaknesses, opportunities and threats through the SWOT analysis. The following chapter evaluates and discusses about the fulfilment of the requirements of ISO 9001 in the organization. At the end of the individual articles of standards there are presented changes, recommendations and implemented solutions. The last chapter summarizes the compliance of standards in the organization and identifies the main benefits of the thesis. After the review of the requirements of ISO 9001, there was found that the company meets the requirements. These recommendations will help to develop a quality management system and contribute to the improvement of the company.
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The quality management system in the selected company
HOVORKOVÁ, Jana
The aim of this thesis was to analyze the current situation in the quality management system and disclosure of reserves selected company. Then based on the findings outlined measures to improve the quality management system. After the analyzes, it was found that the introduction of a quality management system according to ČSN EN ISO 9001 is a set and treated very well. The Company complies in most cases, rules, standards, guidelines, which presents the standard. In manufacturing and other parts of the organizational structure there are no problems related to the quality of manufactured products.
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Influence of technical standards and technical measurements on manufacturing quality
BEUTL, David
At the beginning of the theoretical part of this bachelor thesis the basic principles of quality control are defined. The next part is focused on the quality measurement. In the thesis quality standards ČSN EN ISO are analyzed. A system of a quality management in BENTEX is analyzed in the practical part. In the next part there is an analysis of selected parameters and some suggestions for improvement in the area of quality management. At the end of the thesis there are some proposals and recommendation for the metrology area.
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Quality management system in the small and middle enterprise (SME)
MUSILOVÁ, Michala
This diploma thesis has been written on the topic:"Quality management system in the small and middle enterprise (SME)". The choosen enterprise is called "Roman Kovář company", which deals with cargo-transport services. The goal of this diploma thesis is to value and describe quality management system in choosen SME. In a theoretical part, there is quality management system described and divided due to literature.
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Management quality with emphasis on human capital
ROHLÍČKOVÁ, Radka
Aim of this work is a characteristic of a quality management system in selected company and clarify the meaning of the human factor in this system. The theoretical part explains the nature, importance and principles of quality management. The practical part is focused on mapping quality management system in selected company, especially in the field of personnel management. The first part is focused on the implementation of quality management system linked to the responsibility of management, communication and support process management. The second part analyzes the current system in a society with a focus on the process of human resources. The third part is captured by a process of gradual improvement in the quality management system, including evaluation of the benefits to company. The final chapter summarizes the result of suggestions and recommendations.
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ISO 9001:2008 compatible IT Management System Specification for IS/IT Non-intensive Small Businesses
Lozan, Petr ; Voříšek, Jiří (advisor) ; Pecha, Tomáš (referee)
Information systems and technologies (IT) are ubiquitous and play a significant role in everyday life of people and enterprises. Even the smallest organisations need to be sure, that their information systems are working properly, appropriately support their operations, are cost-effective and comply with regulations and other requirements. The service-based management approach to management of enterprise IT is the most promoted and widely used. But what if this approach is not equally suitable for enterprises of all sizes? This thesis presents an alternative approach to IT management, directly built on requirements of well-known International Standard ISO 9001:2008. For many people who know and understand ISO 9001 and its requirements, it should be easier to use their knowledge about management of quality for managing of IT than learn and implement IT service management and -- probably -- try to find out how to scale service management down to the environment of limited resources which is typical for small businesses. Author describes ISO 9001 as universal management system model and investigates requirements of ISO 9001:2008 related to information technology. Then attention is aimed to existing International Standards for various aspects of IT governance and management. Text describes main content of ISO/IEC 38500 for IT Governance, ISO/IEC 20000 for service management, selected standards from ISO/IEC 27000 series for information security management and ISO/IEC 19770-1 for software asset management. Next chapter shows mainly approach of COBIT5 and COBIT solutions suitable for small businesses -- COBIT Quickstart and COBIT Security Baseline. Last part of text explains, how ISO 9001:2008 was used and adapted to create the main subject of this thesis -- ISO 9001:2008 compatible IT Management System Specification for IS/IT Non-intensive Small Businesses.
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Concepts of Quality Management and their application in Tourism
Sysel, Jiří ; Indrová, Jarmila (advisor) ; Jakubíková, Dagmar (referee) ; Pražská, Lenka (referee) ; Konečná, Marie (referee)
This thesis deals with quality management concepts and their applications in the field of tourism services. The first part defines the basic concepts of quality issues and deals with the approach to its management development. It includes specifics of quality management in the Czech Republic and relationship of quality and competitiveness at the national and corporate levels. The next part is devoted to presentation of the main methods and concepts of quality management, from the simplest historic instruments over the methodologies of planning, optimization, evaluation, analysis and prevention of risks to the indication of the main international standards and models for complex their achievement and control. It is always commented on their suitability and possible links to tourism services, which are listed and defined in the thesis in the context of the main theoretical approaches to quality and its management in the field of services. The analytical part is devoted to analysis of approaches to quality in tourism and specifics of the national service quality systems in developed European countries (Spain, Switzerland and Germany). Their evaluation and comparison with the state of quality management in tourism in the Czech Republic is executed. Subsequently the merits of implementing a quality management system according to ISO 9001 in the hotel business is analyzed and evaluated. Data from the project TLT Benchmark of consulting company KPMG Czech Republic for the period 2009-2011 and data of selected tourism organizations are used. The final part of the paper presents a model solution to the National quality system of tourism services in the Czech Republic. This is based on comparisons and analyzes and presents its main components, namely the national quality standard, brand quality, and institutional security systems. The proposed model is the author's own solution based on theoretical knowledge and long experience in the field of tourism and quality management.
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