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Increasing quality of the social service of home for the elderly in Karviná
Mrlina, Rostislav ; Štegmannová, Ingrid (advisor) ; Tomšů, Lena (referee)
Diplomová práce se zabývá problematikou standardů kvality poskytovaných služeb, konkrétně zvyšováním kvality sociálních služeb Domova pro seniory v Karviné. Cílem práce bylo zjistit, jak se projevuje subjektivní vnímání pracovníků ohledně způsobu poskytování sociálních služeb na základě jejich poslání, zásad poskytování služeb, osobních cílů uživatelů služby a jejich chování a postojů. Teoretická část je zaměřena na definování kvality, a to v souvislosti s kvalitou poskytovaných služeb domova pro seniory, měření a zvyšování kvality sociálních služeb. Dále se zabývá přístupy zaměřené na člověka jako model, který může být vodítkem "dobré" služby v návaznosti na možné důkazy o zvýšení kvality poskytovaných pobytových služeb pro osoby vyššího věku. Ty vycházejí především ze standardů kvality poskytovaných služeb. Postoje a chování pracovníků jsou sledovány v rámci empirické části ve vybraných situacích, které jsou v organizaci považovány z hlediska přímé péče a ochrany práv uživatele za rizikové. Na základě výsledků z ohniskových skupin jsou vytvořena doporučení, která mohou být základem pro změny v pojetí kvality v dané pobytové sociální službě a nastavení programu jejího zvyšování. Klíčová slova: Sociální služby, domov pro seniory, kvalita, měření kvality, zvyšování kvality, kvalita života seniorů,...
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Water quality in Prague streams
Krejčová, Lucie ; Benešová, Libuše (advisor) ; Tonika, Jaroslav (referee)
This work deals with water quality in five Prague's biggest streams, which are Rokytka, Botič, Litovicko-Šárecký stream, Dalejský stream and Kunratický stream. Water quality can be evaluated on the basis of physico-chemical indicators or biological indicators. In my work I use only physico-chemical indicators to evaluate water quality. In this work I focused mainly on water quality in Kunratický stream which is based on the results of regular monitoring of Lesy hl. m. Praha and also on the basis of my short-term analysis of water from the stream. The main sources of pollution of Kunraticky stream and other streams in Prague are agriculture in the upstream area (source of nitrogen and phosphorus compounds), wastewater (source of organic matter, nitrogen and phosphorus compounds) and rainwater (source of heavy metals and chlorides). It is evident from the results that these resources have an impact on water quality in streams of Prague. Among the worst indicators of water quality in the Kunratický stream there is mainly aggregate phosphorus, COD and BOD5 and it is similar in other Prague's streams. Prague streams are significantly burdened with heavy metals.
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Service quality monitoring in libraries (focused on university libraries)
Kopecká, Miroslava ; Drobíková, Barbora (advisor) ; Stöcklová, Anna (referee)
This master thesis deals with service quality monitoring in libraries and it focuses especially on the situation in university libraries. There are foreign tools described in this thesis, namely the American LibQUAL+® which uses user satisfaction surveys, and German Bibliothekxindex which compares libraries according to recieved statistical data. From the Czech environment there is an initiative of the National Library of the Czech Republic described, "Benchmarking of Libraries", which is based on the German Bibliotheksindex but it is not applicable in university libraries. The thesis includes a self made suggestion on how to monitor service quality according to both of the foreign tools which was also applied to a selected university library. The results of this research indicate that these foreign tools are applicable in the Czech Republic and that the selected university library provides services which its users are overall very satisfied with.
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Quality measurement of analog and digital terrestrial television broadcasting
Zach, Ondřej ; Polák, Ladislav (referee) ; Slanina, Martin (advisor)
This bachelor‘s thesis deals with the description of basic features of the analog and digital television broadcasting and suggestion of a method for objective video quality evaluation at both broadcasting types. The base of this thesis is description of picture broadcast technology in analog and digital form. Also principles of some video quality evaluation metrics are described. In this thesis, a method for video quality comparison is suggested, including a verifying of this method. According to this method, sequences at changing broadcasting conditions were recorded for both broadcasting types. The quality factors of these sequences were computed and on the basis of these factors, the analog and digital TV broadcasting were compared.
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Methods and Metrics For Software Usability Measurement
Stehlíková, Petra ; Bartík, Vladimír (referee) ; Kreslíková, Jitka (advisor)
The master's thesis deals with the quality of software products focusing on usability of these products and methods of its measurement. The thesis resumes the definitions of quality from different sources and quality models according to available standards. It also describes usability in detail and methods and metrics for its measurement and analyses current situation in this field. In the thesis the tool for measuring usability of desktop software products was designed and implemented.
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Measurement of electric power quality
Šenk, Marek ; Mišurec, Jiří (referee) ; Mlýnek, Petr (advisor)
Bachelor thesis introduction explains the concept of electric power quality and describes the different characteristics of voltage, which determine the electric power quality. Further bachelor thesis is engaged in finding the optimal data communications for the energy data for telecommunications networks, GSM networks and high-voltage networks PLC technology with regard to safety and reliability of data transmission. Subsequently are analyzes the data using Wireshark. Analyzed data was measured meter of power quality PQ monitor MEg 33. According to the types of analyzed data were evaluated possible types of security using CrypTool 2. At the end of this work is analyzed measuring the basic characteristics of power quality and practical measurement is made with quality recorder Fluke VR1710.
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Impact of Innovations on Key Hotel Indicators
Chalupová, Ivana ; Jenčková, Jiřina (advisor) ; Indrová, Jarmila (referee)
This thesis deals with the impact of innovations integrated from the new company position of Quality Control Manager on key hotel indicators - guest evaluations, occupancy rate and average price. First part of the thesis is dedicated to the introduction to the quality in tourism, its measurement and management systems. Next part deals with AVE Hotels hotel chain and its quality management system. Following chapter is dedicated to Aida Hotel and innovations suggested from the new position of Quality Control Manager. The key part of the thesis compares Hotel Aida with the Oficial Classification of Accommodation Facilities before and after innovations integrated by Quality Control Manager and deals with impact of aplied changes on guest reviews, occupancy rate and average price. Final part of the theses contains conclusion, recommendations of the author and comments. The aim of the thesis is to analyze and consider the depth of the contribution of changes of Quality Control Manager on mentioned indicators. For this purpose, the thesis analyses and compares data about guest reviews, occupancy rate and average price before and after integration of the innovations of Quality Control Manager. The thesis can be used to consider the return of investment in quality improvement and in introduction of quality management and control system.
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The National Set of Health Care Quality Indicators
Něničková, Eliška ; Lešetický, Ondřej (advisor) ; Střítecký, Rudolf (referee)
Thesis deals with the definition of quality health care, quality management approaches, quality measurement and strategies that help us to achieve a better level of quality. Another part of this work defines indicator of quality, properties, the development phase and what it is used. The aim of this work is to define a set of national indicators of quality health care in the Czech Republic.
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