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Improvement Proposal For Company´s Marketing Communication
Kadaňková, Romana ; Matulová, Hana (referee) ; Chalupský, Vladimír (advisor)
Topic of the following master’s thesis deals with marketing communication. The main goal of master’s thesis is to illustrate theoretical principles on real examples of real business company. I try to get familiar with current activities in marketing communication of this company and I apply theoretical resources and my opinion in practice with the leading idea to improve the current marketing communication of the company.
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Change of a corporate strategy
Petersová, Nikola ; Bezrouk, Jiří (referee) ; Chalupský, Vladimír (advisor)
The goal of the submitted thesis: „Change of a corporate strategy“ is the analysis presen marketing mix of the corparate and propsal of the new mix. The thesis is separated on theoretical and practical part. Theoretical part concerns on single concepts of analysis of the definition and history progres of marketing, strategy and the marketing mix. Practical part continues on theoretical part. Firs is specialized on description of the corporate, its internal and external environment and analysis of single conponents of marketing mix. After evaluation I am drawing the change of the corporate strategy with the view to the marketing mix. At last are evaluated the costs of this change.
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Measuring Customer Satisfaction and Loyalty
Kurtin, David ; Schwarz, Erik (referee) ; Chalupský, Vladimír (advisor)
This Master´s thesis deals with the analysis of the factors influencing the customer satisfaction of RM Servis, authorised Peugeot car dealer. The aim was to set up useful method of measuring customer satisfaction, loyalty, and customer value. This would enable the company to follow the current situation, and to focuse on improvements. I have also included the suggestions on how to improve the overall customer satisfaction, and a calculation of an impact of the implementation on the profitability.
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Customer Satisfaction and Loyalty as an Element of Long Term Competitive Advantage
Techlová, Veronika ; Chalupský, Vladimír (advisor) ; Lošťáková, Hana (referee) ; Šimberová, Iveta (referee)
This thesis deals with measurement of customer satisfaction and loyalty among health care providers with services provided by particular pharmaceutical company. The main goal of this work is to develop methodology for measuring customer satisfaction and loyalty for this segment of services. The theoretical part deals with a summary of findings and approaches describing satisfaction and loyalty, and also review of the methods used for their determination. The thesis also analyzes the differences between two groups of customers and summarizes the differences identified in the primary research that was conducted. Primary research was conducted by having structured interviews with respondents from among health care providers (private versus state providers). Dissertation's conclusions correspond with professional resources and thus develop areas of knowledge about the characteristics of the examined service segment.
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Marketing strategies and their aplication on the czech market of building products with focus on buying behaviour on the market of roofing materials
Joura, Vítězslav ; Chalupský, Vladimír (advisor) ; Koráb, Vojtěch (referee) ; Kutnar, Vít (referee)
This thesis deals with marketing used on the Czech market of roofing products and with all aspects of consumers' behavior during the choosing and roofing of the roof. Czech roofing market is a global mixture of many inter-relations among different distribution channels on the production and selling part on one hand and specifying and installing part on the other hand. The thesis deals with also all parts of the 4P and 4C models used by producers of roofing materials and with 4P model of other distribution channels -- resellers and installers. Quantitative survey on roofers and qualitative survey on roofers and resellers of roofing materials confirmed, that roofer is the closest professional to investor while his decision process. As such, he has big influence on his decision and is able to change his mind and final decision. Local presence of the reseller is crucial for the buying of goods at the respective point of sale. There are differences in used roofing materials depending on the region of the Czech Republic. The difference could be given by historical habit, or by influence and knowledge of the brand of roofing material in the respective region or by technical performance of the roofing material, which is requested due to weather conditions in respective parts of the country. All distribution channels on the Czech roofing market use marketing methods to achieve their goals by selling roofing products and with it linked services.
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