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Negotiation: horizons and barriers of psychological analysis (research of relation in interpersonal area)
Půda, Ivo ; Riegel, Karel (advisor) ; Wagnerová, Irena (referee)
Negotiation can be defined as the joint decision making between interdependent individuals with divergent interests. Whenever two or more people gather to exchange information with the intent of changing their relationship in some way, we can say, they are negotiating. Failure to negotiate constructively can have tremendous consequences for a variety of social and economic outcomes. The opening part ofthesis traces conflict theory, short history ofthe psychological study of negotiation and definitions of negotiation short overview. The further part reviews emerging research areas, each of which provides useful insight in to how negotiators subjectively understand the negotiation: mental models in negotiation; how concems of ethics, faimess and values define the rul es of the game being played; how the selection of a communication medium impacts the way the game is played; how negotiators organize and simplify their understandings; rehirth of social factors in the psychological study, including social relationships, egocentrism, motivated illusions and emotion. How culture affects negotiation processes and outcomes and how psychology can contribute to diplomacy is closing theoretical part. Critical in the development and outcomes of negotiations is the social value orientation - the preference for certain...
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Personnel audit with psychological focus as a tool for evaluating certain phenomena of personnel psychology within the environment of a Czech branch of an international organization
Borovičková, Klára ; Wagnerová, Irena (advisor) ; Rymeš, Milan (referee)
Annotation
This
thesis'
intention
is
to
present
the
personnel
audit
with
psychological
focus
as
a
tool
for
evaluating
certain
phenomena
of
personnel
psychology
within
the
environment
of
a
Czech
branch
of
an
international
organization.
The
theoretical
part
of
the
thesis
presents
an
audit
as
one
of
the
possible
approaches
to
the
evaluation
of
processes
within
the
organization,
its
history
and
the
different
kinds
of
an
audit.
It
also
presents
the
theoretical
aspects
of
human
resources
management
that
are
later
analyzed
in
more
detail
in
the
empirical
part
of
the
thesis.
The
empirical
part
is
the
centre-point
of
the
thesis.
It
presents
a
case
study
in
the
form
of
a
personnel
audit
with
psychological
aspects.
The
audit
is
focused
on
Human
Resource
Management
and
employee
satisfaction
and
work- life
balance.
The
connection
between
employee
satisfaction
and
work-life
balance
is
also
discussed
and
recommendations
for
improvement
are
drafted.
Key
words:
personnel
audit,
Human
Resource
Management,
employee
satisfaction,
work-life
balance
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Turnover of call centre employees
Smolová, Iva ; Wagnerová, Irena (advisor) ; Štikar, Jiří (referee)
Submitted thesis focuses on call center staff turnover. After short reference to work psychology and organization the theoretic part deals mainly with the characterization of this phenomenon. It aims to specify the main factors and it refers to possible stabilization measures. The second theme of the thesis is call centre and work of operators. Possible difficulties and risks of this job are described, the profesiogram of an employee of the particular selling point has been compiled. The last chapter deals with recruitment procedure. It specifies the single phases of the selection procedure, beginning with the preparation and compilation of necessary documents and ending with adaptation phase of a new employee at the end of the whole procedure. The empirical part of the thesis focuses on the turnover in company "A". The analysis of the personnel data from 2009 to October 2010 was the first step. Subsequently we tried to answer the question, if it is possible to use Time Crirtical Desecion Making Test (used in current selective procedure), sociability, ability to assert oneself a comunicability as predictors of continuance in company. As a diagnostic method the Bochum Personality Questionnaire was used.
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Assessment Center - Group Exercises
Mikesková, Martina ; Wagnerová, Irena (advisor) ; Michalík, David (referee)
The subject of my final thesis is the assessment centre as a method being used in practice of personnel psychology. The theoretical part is aimed at basic methods of assessment centre, it contains the definitions and instructions which limit and edit the assessment centre as regards its content and implementation aspects. It describes the processes of assessment centre creation and choice of its partial methods (dialogue, test methods, model situation etc). In more detail it deals with character of assessment centre partial methods and possibilities of their diagnostic outputs application. In particular chapter special attention is given to model situations and group exercises questions. At the same time it describes the assessment centre social-psychological aspects and its cultural and intercultural extent. The empirical part contains the description and analysis of particular existing assessment centre, from which a suggestion for its optimalization arises. Key words assessment center group exercises simulations
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Assesment centre as a tool for selection of employees in bank sector
Hlavicová, Kateřina ; Wagnerová, Irena (advisor) ; Rymeš, Milan (referee)
Assessment centre is very useful and popular method for selection of employees on various positions. It has been used for already several decades all over the world. There are many tasks and tests, which can be used, but selection of criteria and training of assessors are important too. When Assessment centre is over and candidates have gone, meeting of assessors begins. At the meeting the assessors identify, which candidate is acceptable for a given position and which is not. At this meeting outputs and feed backs are worked out and this outputs are passed along to contracting autority and to candidates. One example of real Assessment centre is mentioned in second part of this graduation theses. It also contains a research, which aims to figure out what the validity of this particular Assessment centre is.
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Psychological testing in personnel psychology: competency-based selection of hospitality leaders
Šafr, Martin ; Wagnerová, Irena (advisor) ; Štikar, Jiří (referee)
This thesis deals with one of the most debated topics of the Personnel Psychology - the personnel selection. The aim of the thesis is to provide an exhaustive overview of the designing process of the selection procedures with special attention being paid to the various methods of selecting employees. Attention was primarily paid to the effort that the knowledge of the otherwise common methods of selecting employees be put in the new framework and the latest ways of their application. Particular emphasis has been put upon the new approaches to the method of interview, cognitive abilities testing, detection of individual personality at work and new methods in designing assessment centers. An interesting chapter is the use of emotional factors as selection criteria and the application of the attachment theory to work. Considerable extent of the thesis is also devoted to the methods of job analysis and competency modeling, their comparison and applications. Based on the previous theoretical treatise the empirical part attempts at creating a competency model for senior executives in the hotel industry and proposes possible ways of its practical use.
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Using a competency model for the development of diplomatic personnel in government
Hoidekrová, Markéta ; Wagnerová, Irena (advisor) ; Štikar, Jiří (referee)
Diploma thesis of the specialized field of psychology and organization of work deals with the competencies, competency models and their preparation and use to guide the development of diplomatic civil servants through the testing method of assessment centres. The theoretical part contains the definition of personal psychology, the psychology of work and organization. Then there is analyzed the problem of skills, from the definitions, structure and layout skills, through the descriptions, and types of measurement to a sample of reports skills. Another section is devoted to competency models, shows how to look functional competency model, how to create what may be types of competency models, and presents an overview of competency models that are functional, as verified in practice. The last topic of the theoretical part is the Assessment Centre. Here, in addition to concepts, definitions and description of the assessment centre, the reader learns about the methods used in assessment centres, both standard and non-standard, how the design of assessment centres is created, all with regard to the issue of competence. The conclusion of this section is devoted to the advantages and disadvantages of this method. The practical part focuses on the analysis of a competency model so called trade diplomat. First there...
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Coaching as a tool of professional growth and development
Kubovská Rohanová, Helena ; Wagnerová, Irena (advisor) ; Bahbouh, Radvan (referee)
This diploma work deals with the importance of coaching in relation to the professional growth and development of employees in the context of work and organizational psychology. The first theoretical part focuses on the field of work and organizational psychology, the professional development of employees and specifies coaching as a method of development of human potential compared to other methods. Elaborated are the topics of the definition of coaching, its rise and development, its utilization, benefits, limits and its barriers are elaborated The process of coaching itself is described. Attention is given to the psychological aspects of coaching, specific psychological approaches applied in coaching, the selection of a coach and his competencies, abilities and characters. The accredited systems of development and certification of coaches are mentioned. Attention is also given to supervision in coaching, to the ethical aspects of coaching and the conclusion of the first part focuses on the effectiveness of coaching in relation to work performance. The second practical part of the work is devoted to empirical research on the effects of coaching on clients. Its quantitative and qualitative model inquires into the opinions of clients, who passed through the process of coaching. The research accents the...
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Work-life balance within couple with child
Zelenková, Lucie ; Wagnerová, Irena (advisor) ; Svianteková, Gabriela (referee)
The aim of this work is to outline the ways in which current couples with at least one child of pre-school age cope with the demands placed on them by their profession and family. The goal of the study was to reveal how couples evaluate themselves and each other in professional, parental, partnership and homecare roles. These assessments were then compared with each other. The obtained data show that men, in comparison with women, feel greater commitment from the professional role not only for themselves but also for their partners. Women's perception of parental role commitment is higher both compared to men and to their partners' rating. There are not so many differences between men and women either in partner role value or in homecare role commitment. Men evaluate their partners' commitment in the homecare higher compared with the evaluation of women themselves.
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