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The Quality in Social Services
Beňová, Šárka ; Sedláková, Jaroslava (advisor) ; Stejskalová, Irena (referee)
The thesis deals with the evaluation of the quality of social services, particularly services Sheltered Housing. For this evaluation of quality were selected four non-profit organizations focused on service housing in the region of South Bohemia. In this thesis we determined comparative areas according to the criteria of qualitative standards of social welfare, in accordance with those standards organizations are compared mutually and evaluated. For comparison of those organizations, focusing on social services, I have used the benchmarking method. The aim of the thesis is,on the basis of the lesson learned in comparing those organizations, identify potential improvements of provided social welfare and processing specific proposals and recommendations. These recommendations, can be used by those organizations to improve and enhance the quality of social services.
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The attitudes of direct care workers providing residential social services to changes in the Act No. 108/2006 Coll. on Social Welfare Services.
TOURKOVÁ, Olga
The title of the thesis is: the attitudes of direct care workers providing residential social services to changes in the Act No. 108/2006 Coll. on Social Welfare Services. The thesis is focused on workers who have been working in residential social services for people with disabilities for five years. The reason for the determination of the number of years worked is to compare the existing state with the state before the introduction of standards. I found out in my preliminary research that 43% of employees were employed more than 5 years. In the theoretical part of the thesis, I deal with the definition and the importance of homes for the people with disabilities, their anchoring in the legislation and their representation in the Region of Vysočina. The next section describes quality standards in social welfare services, the organization and its culture with respect to ethical principles, staff training and staff motivation. The Region of Vysočina establishes nine facilities for the people with disabilities. The audits of social welfare services quality were carried out there in 2012. Their purpose was to determine how the rate of quality standards is implemented, but they can serve as a support for the further development of these organizations. The aim of this thesis is to formulate objective reasons for the negative attitudes of workers in relation to the implementation of quality standards in social welfare services. The thesis wants to find advantages or disadvantages of quality standards for users in terms of direct care workers and how quality standards contributed to the loss of authority of these workers. Four hypotheses were set for the thesis. The first hypothesis anticipates: direct care workers are not identified themselves with quality standards. The second hypothesis estimates: the protection of legal user interests expressed in Standard No. 2 is the most infringing. The third hypothesis was: demands for direct care workers increased substantially after the introduction of quality standards in social services. Finally, the last hypothesis was formulated as follows: employees prefer the education determined by the manager to their own choice. The research invalidated the assumptions of the first two hypotheses and the validity of the third and fourth hypothesis was confirmed. In the practical part, I analyze research results. I used the quantitative research to collect empirical data, it was used the interviewing as a method. The questionnaire was my applied technique. I sent it to the incriminated facilities in electronic form at the beginning of 2014. My research group was formed by social welfare service workers who have been working in selected residential facilities for the people with disabilities for five years. It consisted of 125 respondents, however, the number of returned questionnaires stopped at number 81 and the return is 64.8 %. The visits in these facilities and interviews with executives and methodologists preceded my interviewing. I used graphs and tables for clarity. The results of the research showed that workers did not assume a negative attitude to the standards as such, but rather to the facts that has an immediate impact on the performance of their work, mainly an increase in administration or lack of time for the user. But the introduction of standards gave clear rules for the work and contributed to the improvement of working conditions. This thesis can be used as a general information source for the founder of selected facilities that describes changed views of quality standards in facilities in the course of time. The thesis also can be served in the planning of educational needs in different facilities and it will be useful for social welfare service workers, it reminds them that human rights are the same for all people.
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Assessment of the effectiveness of social services
Tůmová, Daniela ; Slintáková, Barbora (advisor) ; Mikušová, Pavla (referee)
The aim of this diploma thesis is to describe the methods for assessing the effectiveness of social services. I use the example of the organization Cesta domů o. s. applying the multicriteria method created by South Moravian Region for assessing the effectiveness of registered social services provided in its region. At the beginning I explain what social service is, its history and the types of social services, then the financial sources that can be used. Subsequently the methods that are suitable for assessing the effectiveness of social services. For my analysis I use the example of the organization Cesta domů o. s. , describing the organization itself and the social services it provides, the organization provides respite care and professional social consulting, following that there is an analysis of the effectiveness of the two provided social services. In closing I present the results of my analysis.
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The importance of guality standards of social services in Ledax o.p.s. company
LENCOVÁ, Drahomíra
The work examines the importance of quality standards in terms of employee social services. The text of this work is divided into two main parts. The first is theoretical and deals the definition of terms - definition of social services, quality of social services, the importance of creation of standards and quality of social services and their control, personality traits social service employees. In the practical part I realized my research among employees Ledax o.p.s., analyzed, evaluated data and compared the results of the questionnaire survey.
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Integrated Public Transport System in the South Moravian Region
Jurkovič, Martin ; Zelený, Lubomír (advisor) ; Žert, Adam (referee)
The diploma thesis deals with Integrated public transport system in South Moravia region. The author describes the term of integrated public transport system and its advantages in the theoretical part of the thesis. The practical part deals with constitution and development of the system in the South Moravia region and describes its subsystems: organizing and economical, tariff and transport subystem. The final chapter describes transport systems in the regions of the Czech republic. The last chapter shows the shortages of the current transport system. The main aim of the thesis is to make analysis of the current system, to compare theoretical findings with the current situation, to situate the transport system in South Moravia into the frame of the public transportation in the Czech republic and to compare it with other systems.
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The Social Services Staff Access to the Supervision.
ŘÍHOVÁ, Štěpánka
The bachelor thesis is focused on the attitude of social service workers to supervision. The objective of the thesis is to determine the attitude of social service workers to supervision. A partial goal of the work is to determine the benefit of supervision for social service workers. I focused on their experience and evaluation of the attitudes towards the supervision, and also on their reaction to stressful situations and also on how they try to prevent the burnout syndrome. In the theoretical part I focused on three basic chapters: social services and standards of quality, supervision and the burnout syndrome. In the practical part, in the qualitative research I chose ten workers in direct service from the Care House of Mistr Jan Křišťan in the town of Prachatice. I set one main research question:? What is the attitude of social service workers to supervision?? and four partial research questions. I applied the method of qualitative research with the technique of semi-structured interview. The results are assessed in tables. The results revealed that the attitude of social service workers is in nine cases out of ten positive. They see the benefit of supervision in the opportunity to meet together in a pleasant and safe environment and in the opportunity to talk undisturbed about difficult and painful situations coming continuously during the performance of this profession. Supervision for them also means a significant contribution in delivering hope, expression of empathy and respect from the supervisor for their hard work done. The results of the bachelor thesis could be a source of information about supervision, its contribution, development and provision in social services in the region of Prachatice. The thesis could be used not only by social service workers but also by the workers in educational and medical facilities. The thesis could be used for all helping professions.
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Standardization Process of Public Service in the Czech Republic
Tesařová, Šárka ; Nový, Jan (advisor) ; Musil, Martin (referee)
The Czech Republic started to issue implementing quality standards in public services addressed to a greater extent especially in times of public administration reform, when the transfer of responsibilities to local government units and based on efforts to bring these services to the citizens. This thesis describes the approach of the Czech Republic to public services, and further analyzes the implementation of quality standards in these services. Aim of this work is to examine whether public services are defined in the Act and at what stage is the introduction of standards for selected services to these laws and implementing regulations. Part of this work is to evaluate the different sectors, which indicates at what stage is the process of standardization in these sectors.
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Standards of Quality - Implementation and Development in Houses for Seniors
GERSDORFOVÁ, Zlatuše
Basic principles and content of quality standards of social services are described in the law 108/2006, about social services, and in related notice 505/2006. There are described the most important principles and obligations to provide social services by providers. Quality standards are a tool to achieve required level of services. They are also used as control mechanism for all of providers. These standards were released in 2002 and they started process of transformation some organizations. For this transformation are important a will of service provider and appropriate ammount of money to manage required changes. The quality standards are uniform tool for all of kinds of social services. It means to revise all of internal regulations of providing organizations. It means also to make emploees do along the new system. In the senior house in Sušice there was worked allong with these standards since the new legislation came into force. As a method were chosen conducted talks with clients and questionnaire for emploees. Althrow most of the clients are in serious health condition, they need care and help by personnel during whole day, conclusions in case of care were positive. All of the clients are satisfied with accomodation. Interesting is also the time of living there, 27% of the clients live there more than 6 years. With sanitary care were satisfied 90% of clients. Satisfaction of the clients with providing care means, that implementation of quality standards increases level of provided care. Questionnaire for emploees proves, that very important matter is to move people´s mind and to remove old stereotypes of work. Not all of emploees are working with aim to provide help to the clients. There is large space for a work with current staff and in the field of option of new workers. Relationships between emploees in working process are not good. I thing, it is a legacy of the past. I would like to say, that it is a matter of each emploee to build relationships in organization. New principles and quality of work, it means to develop education and knowliges of each emploee. Questionaires, which were collected, syllabus of talks with the clients and obtained conclusions will be used to improve the work in the field of social services.
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Updating of The Quality Standards of Česká spořitelna, a.s.
Řeháková, Helena ; Hůlová, Marie (advisor) ; Plášková, Alena (referee)
The goal of this diploma thesis named "Updating of The Quality Standards of Česká spořitelna, a.s." is to update The Quality Standards of Česká spořitelna in accordance with demands of customers. Standards are updated every two years to guarantee anticipated level of products and services. In diploma thesis I introduce starting-points for quality of services. In next part there is profile of Česká spořitelna, a.s. and some specific terms. The core of this diploma thesis is the aplication of Quality Function Deployment. Next parts include performance of research results and identification od critical points. Suggestion of improvement lead off the analysis.
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