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Using process analysis for delivering process continuity in utilities sector
Musil, Petr ; Svatá, Vlasta (advisor) ; Ludvík, Jakub (referee)
This work covers process continuity as the source of a business continuity management. In first theoretic part this work connects continuous behavior of systems with the business continuity and the process continuity. Then in second part of the work we look into present knowledge in business continuity management systems and we cover key standards for business continuity management. We also look into connections among those standards for business continuity and we pinpoint chapters of British standard BS 25999-1 with its counterparts in IT service frameworks such as ITIL v3 and COBIT 4.1. In the final part, this work covers use of process analysis and process models as tools for delivering business continuity through process continuity and preparing business continuity plans in utilities.
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Theory and Practice of Management of Personal Finances in the Czech Republic
Spilka, Jan ; Votava, Libor (advisor) ; Zámečník, Petr (referee)
The topic of this thesis is personal and family finance. At the time of extensive government austerity measures, uncertainty of countries' future, or even international companies, and on the other side the ever bigger influence of advertisement and consumer culture, its importance grows with each year. The main goal of this thesis is to confirm or disprove the hypothesis that presumes the following: although people think they are handling their personal finance right, they often make typical wrong decisions. Part of the theory is a survey dealing with financial literacy of Czechs that support a theory that they have considerable gaps in managing their finances. Further on, the thesis engages in possibilities on how to eliminate these gaps. Doing this, the author perceives the family, or individual, as a parallel to a company, while their finances management makes parallel to the company's accounting. It also briefly deals with why these mistakes are present, using behavioral economics as a tool for explanation. The theoretical part presents possibilities and products that are to find at a usual economy subject on the market to those willing to evaluate their finances. The practical part is looking for answer to question what the most frequent mistakes are. The author then chooses the one he considers the most significant, namely the absence of planning. It then tries to prove, that elimination of this mistake leads to considerable improvements and optimization in managing finances.
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Systems for managing Enterprise IT
Hrubý, Karel ; Pour, Jan (advisor) ; Faina, Michal (referee)
The topic of this master thesis are the Systems for managing enterprise IT. This paper is divided into three parts, where the first and second part gives a comprehensive view and concentrates existing knowledge from the examined area. The third part consists of my own conclusions based on available resources. For the overall IT Management, it is necessary to manage and measure IT Performance. Therefore, the first part deals with IT Performance Management (ITPM).Performance Management should penetrate the entire organization and ITPM should be part of the overall Performance Management of the organization. It is necessary to manage and measure performance at all levels of the organization (strategic, tactical and operational level). To measure the organizational IT performance, it is necessary to design relevant metrics. To design these metrics it is recommendable to follow a framework, whether ITIL or COBIT. The second part of this paper deals with IT Management frameworks and their support for designing metrics. It deals with the new wave in IT -- ITSM (IT Service Management). The de facto standard for ITSM is ITIL. Furthermore, the second part discusses the de facto standard for IT Governance -- COBIT and IT Balanced Scorecard for clarifying and translating the vision and strategy into specific objectives. The third part describes a specific procedure for designing metrics according to the ITIL framework. In addition, this part describes the software Metricus which enables a centralized management of ITPM and uses a holistic view of the overall ITPM.
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The issue of RTO and RPO in business continuity management
Salai, Viktor ; Bruckner, Tomáš (advisor) ; Martanová, Kateřina (referee)
This thesis is concerned about Business Continuity Management with the focus on determination of the RTO and RPO parameters. The work is divided into two main parts. The first section briefly describes theoretical issues of Business Continuity Management in conjunction with IT Service Continuity Management. Then there are described various technologies that are currently used to ensure continuity and recovery of IT systems. In conclusion of the theoretical part, the work focuses on the process of Business Impact Analysis. This thesis thus offers a comprehensive view of main principles and benefits that these concepts have for company and how they should be integrated with each other. It provides an overview of various technologies, their link to RTO and RPO parameters and also the definition of steps of disaster recovery procedure. The work also briefly defines the basic procedure for determination of the RTO and RPO parameters, subsequent steps needed to design recovery solutions and analyzes various aspects which need to be considered when defining the parameters of continuity. The second practical part is based on the previous theoretically defined procedure and its aim is to analyze the data acquired during the questionnaire investigation in chosen company to determine the parameters of continuity for the applications in use and then suggest appropriate ways of addressing their backup and recovery. The result of this thesis is therefore a description of the analysis and practical application of methods for setting the parameters for continuity of information systems and the subsequent establishment of necessary measures.
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Proposition of application of internal IT Helpdesk
Andiľová, Alexandra ; Gála, Libor (advisor) ; Jančuška, Vladimír (referee)
The target of this bachelor thesis, named "Proposition of application of internal IT Helpdesk", is to suggest an application of internal IT Helpdesk to support IT Service Management in the company by using theoretical requirements given by worldwide standards (preferring international standard Information Technology Infrastructure Library -- ITIL and Control Objectives for Information and related Technology -- CobiT) and requirements of IT management of modern manufacturing company. To reach mentioned target of the thesis, I focused on learning international standards - ITIL and CobiT. I gained internal requirements to functionality of application via contacting the IT manager of this manufacturing company. In conclusion I created specific proposition of application of internal IT Helpdesk based on documented requirements. First part of the work is focused on recommendations of internationally recognized standards where I did use especially characterisation of processes important for IT Service Management according to ITIL and a few theoretical basis for the theme according to CobiT. This part of the thesis also includes documented internal requirements to functionality of application based on direct communication with IT manager. Second part is result of considering of all documented requirements and consists a draft of suggested application of IT Helpdesk. Implementation of recommended application of IT Helpdesk is in company's hands. Final proposition of application of IT Helpdesk is the main base for relevant internal IT developers from manufacturing company or cooperating supply company. The bachelor thesis emphasizes the importance of IT Service Management in company and highlights the fact that using the best practices of international standards ITIL and CobiT has a huge impact on effective IT governance, even in case of the supporting tools such as IT Helpdesk. Work is beneficial not only for specific manufacturing company, but also for those companies that consider the use of IT Service Management.
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Software Asset Management in the banking sector
Lipták, Aleš ; Bruckner, Tomáš (advisor) ; Šipka, Ladislav (referee)
Currently, operation of companies is entirely dependent on information and communication technologies (ICT) which are used across all indfustries. There are bigger demands that are placed on the management of individual assets, while software is the most problematic from this perspective. It is necessary for companies to pay sufficient attention to this issue, because there is a high risk of financial penalties in case of its failure. The first objective of this thesis is to provide basic characteristics of Software Asset Management (SAM) belonging to Information Technology Infrastructure Library (ITIL), which is one of the few adressing this area in an entirely way. This objective is default condition for achieving the second objective, where will be analyzed specific case of software asset management in the banking sector. On the basis of the analysis will be accepted proposals for implemention of best practises of SAM. The third objective is enrichment of previous proposals by parts of request for proposal, which are focused on detailed specification of the required functionality of software tools according to SAM. The all tasks will be achieved through the study of relevant sources and through techniques that help with analysis and definition of the future state. The benefits of thesis are in to identification of gaps within software asset management, which obtained through employee survey. The second contribution is to propose changes in the form of specific steps that should help to bring more efficiency to the current state. The last contribution is to summarise new pieces of knowledge, which are extending this issue by information focused on large organisations.
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Business Continuity Management and IT
Zdvořáček, Jan ; Bruckner, Tomáš (advisor) ; Martanová, Kateřina (referee)
The aim of this thesis executes a service continuity analysis in a real company. To achieve this we must lay certain theoretical bases, first of all in Business Continuity Management area and that in comprehending its significance for the organisation, understanding its implementing and its consequent operative management. The following part sums up theoretical knowledge in Business Continuity Management branch called IT Service Continuity Management. IT Service Continuity Management is specifically focused on continuity in providing IT services, which play a key role in continuity preserving nowadays. It is even more so as the majority of business processes are supported by information and communication technologies today. Understanding the basic terms creates only a theoretical basis for the next part, which focuses on strategy analysis of preserving service continuity in a specific company. The greatest benefit of this thesis will be, based on the knowledge achievement, executing a practical IT Service Continuity Plan analysis in a real company located on the Czech market. The whole plan will be analysed and evaluated and recommendations for potential improvement in the plan's efficiency increase will be suggested where applicable. General conclusion shall be drawn based on this analysis.
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Use of ITIL in the organization
Jungwirth, Lubomír ; Měsíček, Libor (advisor) ; Slaba, Rudolf (referee)
The aim of this paper is to introduce the possibility of using the ITIL framework in the organization and the management of services, or IT Service Management. The work is divided into two parts. The theoretical part focuses on the general presentation of the ITIL framework. In this part the reader will be familiar with the history and origin of the ITIL framework itself, its general operating principles, characteristics, and ultimately there will also be presented comparing the various versions of the ITIL framework, including linkage to other frameworks and standards. The second part aims to present the practical possibility of using ITIL within the organization, but they are not directly mentioned, in order to avoid possible damage resulting from the company's presentation of some internal processes and principles. For the purpose of this study, however, will be fully adequate to characterize the company only of a few aspects that make possible to demonstrate the possibilities of using the ITIL framework. Since the ITIL framework is very comprehensive and extensive, it would be in the range of this work in practice to introduce the possibility of using the ITIL framework, and therefore work will focus on one of the key processes, which is the process of Change Management (Change Management). The content of the practical work is mainly an analysis of the current state of implementation of the change management process, its evaluation and formulation of recommendations for streamlining.
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Implementation of helpdesk solution for ticket management
Myslivec, Tomáš ; Kunstová, Renáta (advisor) ; Žák, Jaromír (referee)
Master thesis deals with implementation of helpdesk solution provided by Kayako Fusion in medium-sized IT outsourcing company. The first part focus on analysis of existing application in technical department, together with an analysis of management and customers functional requirements. Subsequently, the helpdesk system is designed to fulfill the objectives of analysis. In the last part of the thesis you will find detailed description of procedure for implementation and customization of mentioned helpdesk application. The proposed solution is based partly on provision of IT services (ITIL), especially the area of Incident and Problem management. In conclusion you will find the statement indicating if the implementation of Kayako Fusion fulfilled the expectations of management, meet predetermined requirements and become suitable tool to support and carry out daily business processes.
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The development of the IT project management methods
Latushkina, Zlata ; Měsíček, Libor (advisor) ; Pitka, Lukáš (referee)
This case study describes the development of Project Management as a specific discipline and the development of methods of information technologies project management. The case study objective is to describe the general development of the discipline and then dwell on the development of methods of IT project management and determine criteria for choosing appropriate methods for projects and firms. In the case study there is a definition of project management as a specific discipline with the description of the basic terms. Then there is the description of the phases of the discipline development indicating events important for the discipline development. Thereafter is the more detailed description of the chosen IT project management methods with the following comparison of the methods according to the defined criteria. In the end there is a description of three projects and three IT firms, and basing on the method comparison the preferable method for the situation is determined.
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