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The Proposal for Improvement of Services in the Myslivna Hotel
Izák, Filip ; Mazuch, David (referee) ; Mikulec, Luděk (advisor)
This diploma thesis deals with the issue of enhancing quality of services provided in the Myslivna Hotel. It is necessary to increase the level of current services by a number of measures. When working on my thesis, I based on real economic, operational and technical data carried out within full operation of the Myslivna Hotel. In the innovation section I present measures that can lead to an increasing trend of occupancy and the quality ot the services provided there. There is a need to spend a considerable amount of money on the realization of all the proposals, but their return shoud definitely have a very positive effect on the function and prospertiy of the Myslivna Hotel.
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HOTEL MAREKETING WITH FOCUS ON YOUNG PEOPLE
KUBIŠOVÁ, Michaela
The aim of the thesis is to identify the young people. Further analyze the marketing mix of selected hotel. Information of the marketing mix was obtained through primary and secondary data. It was necessary to determine what purpose the young people travel and what they expect from hotel. Identification of young people was conducted through one type of questionnaire which was processed after data collection. Based on the results of questionnaire we were given suggestions for improvements to the marketing mix of the selected hotel.
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Proposal for Improvement of Services in the Hotel U Hraběnky
Kumbárová, Ludmila ; Píza, Petr (referee) ; Mikulec, Luděk (advisor)
The thesis deals with the issue of enhancing the quality of providing services at a real hotel in Telč, the Vysočina Region. The hotel is in need of certain adjustments in purpose to improve current services. When processing this thesis I delt with factual economic, operating and technical figures connected to the latest economic activity of the hotel. In the proposal part I presents series of suggestions that could recondition provided services, and therefore, draw attention of more customers. It is indisputable that a considerable amount of money would be necessary to invest first. However, the returnability should bring overal effect in prosperity of the whole hotel.
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Measurement of guest satisfaction with services that hotel provides
Novotná, Markéta ; Indrová, Jarmila (advisor) ; Bakos, Tomáš (referee)
In this bachelor's thesis I concentrate on a survey of customer satisfaction with services that hotel provides. Every accommodation facility wants to be successful so it means it has to offer services on high level. It's important to do the surveys regularly. The research was done through questionnaires, which were made and distributed to customers of the Hotel Mövenpick. The thesis I divided to two parts, theoretical and practical. In the theoretical part I deal with tourism, hotel industry, marketing of services, market segmentation and customer satisfaction. In the practical part I describe the Hotel Mövenpick, it's history, , accommodation, services which the hotel provides.On the basis of acquired informations from the questionnaires survey I suggest recommendations which would lead to the removal weaknesses.
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Guests´ satisfaction with Hotel Kaskády services
Slobodníková, Stanislava ; Králová, Tereza (advisor) ; Lorencová, Hana (referee)
The goal of my diploma theses is to use the questionnaire research to analyse the Hotel Kaskády guests' satifisfaction with the services provided. This work is trying to focus on psychology of satisfying customers' needs and the uniqueness of each guest's personality. The other goal is to improve the questionnaire form used for the hotel research and come out with the ideas how to make it more simple for the guests and more practical and valuable according to the results the questionnaire brings.
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