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Typology of consumer in the tea market, as a brand characteristic
Kůtová, Karolina ; Tahal, Radek (advisor) ; Tolarová, Marie (referee)
The Bachelor Thesis entitled " Typology of consumer in the tea market, as a brand characteristic" characterizes tea consumers of various brands and their consumer behavior. The thesis is divided into theoretical and practical part. The theoretical part presents the importance of market segmentation, consumer behavior, consumer typology and methodology of marketing research. The practical part focuses on the tea market conditions, including the questionnaire survey with the purpose to describe consumers of the biggest players in the tea market.
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Draft of Marketing Mix for start-up
Olekšáková, Ľubomíra ; Horová, Olga (advisor) ; Tahal, Radek (referee)
Bachelor thesis is focused on the draft of marketing mix for the start-up kitchen studio. The thesis is divided into two parts -- theoretical and practical one. The theoretical part defines the terms -- marketing, marketing mix and its elements. The practical part is focused on the kitchen studio and the business plan is defined. This part also involves the draft of elements of marketing mix -- product, price, distribution and marketing communication. The conclusion includes the SWOT analysis.
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Loyalty program as a tool that increases customer loyalty
Mrvová, Lívia ; Tahal, Radek (advisor) ; Stříteský, Václav (referee)
Diploma thesis deals with the topic of studying loyalty program which is considered as a tool of maintaining and increasing customer loyalty of chosen target group to food chain stores in Slovakia. The target group includes women aged more than 15. The thesis is divided into theoretical and practical part. Theoretical part defines loyalty, loyalty program and its related concepts. Research methodology consisting of qualitative and quantitative components is described in this part as well. Practical part is focused on analysis and evaluation of information obtained from in-depth interviews and questionnaire survey. Aim of the thesis is to find out whether loyalty program influences customer loyalty of the target group in a significant way. Loyalty program Tesco Club Card is used as a representative example. Another objective is to determine what type of loyalty programs consumers prefer.
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Analysis of selected fitness centers and customer satisfaction survey
Dobešová, Michaela ; Tahal, Radek (advisor) ; Koudelka, Jan (referee)
The author applied marketing research methods in order to propose recommendations to improve quality of services and increase customer satisfaction of surveyed fitness centers in Prague. The first part of this thesis is devoted to describing and analyzing the fitness industry in Europe and the Czech Republic. Subsequently, the methodological part explains in detail the chosen methodology of research and customer satisfaction survey, along with the description of the structure of the questionnaire. The practical part presents surveyed fitness centers, along with the marketing research, whose results are analyzed in detail and subsequently included in the SWOT analysis. At the end of this thesis suggestions and recommendations will be work out based on the results of the research project for possible improvements that can fitness centers take into account and incorporate them into their current business strategy.
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Spotřební chování vůči telemarketingu
Kharaishvili, Tinatin ; Stříteský, Václav (advisor) ; Tahal, Radek (referee)
Telemarketing has become a big industry and convenient way of successfully managing business affairs with low costs. The aim of the thesis is to present telemarketing services from the customers point of view; analyzing what are consumer behavior towards telemarketing in Georgia and the Czech Republic, and also what are the perceptional and attitudinal causing factors of these behaviors. This is the comparative study and the research is mainly based on the primary data. For the research accomplishment, the questionnaire survey was used for gathering important information and data in order to make the relevant conclusions. According to the results, B2C telemarketing services are not welcomed in the Czech Republic and people tend to have mostly negative attitude. In case of Georgia, people have relatively more positive attitude and behavior towards telemarketing services.
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Analysis of the loyalty program as a tool for improving customer loyalty of the brand NEXT
Glaserová, Monika ; Tahal, Radek (advisor) ; Papoušková, Šárka (referee)
The diploma thesis analyzes the loyalty program at Next PK Ltd. and is focused on research of the loyalty program of this company. Its aim is to analyze the loyalty program and its perception by the loyalty customers. The thesis is divided into six parts -- an introduction, a part about Next PK s.r.o., a theoretical part, a methodological part, a practical part and a conclusion. The theoretical part consists of characteristic of satisfaction, loyalty and loyalty programs. The methodology section describes the method of investigation and also the methodology for evaluating the research. The practical part consists of a survey among loyalty customers in Next where the goal is to analyze the customers' satisfaction or dissatisfaction. The conclusion contains a summary of the investigation and recommendations regarding functioning of the loyalty program Next.
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Comparison of attitude to loyalty programmes between Czech and English customers
Müllerová, Patricie ; Tahal, Radek (advisor) ; Stříteský, Václav (referee)
This work deals with customer loyalty and loyalty programmes in areas of buying chemist goods, clothing, footwear and groceries. The main objective of this work is to compare the approach of English and Czech customers to loyalty programmes in these areas. The intention of the analysis is to discover whether the approach to loyalty programmes in these two countries varies and what are the major differences. Does using a loyalty programme really affect customer loyalty? Who are more loyal, Czech or English customers? The aim is also to find out how customers use their loyalty programs, what kind of rewards are the most attractive for them and what personal information are they willing to provide when they sign up for loyalty programmes. The analysis also aims to pose these same questions to multi-brand partnership programmes and also mobile applications. This work can therefore benefit companies operating in both Czech and English markets to adapt their loyalty programs to be most effective.
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Retail audit analysis of the ciders within the beer categories on the Czech market
Špinlerová, Pavla ; Tahal, Radek (advisor) ; Navrkalová, Jana (referee)
The goal of this diploma thesis is to create complex analysis of cider market, which is dynamically growing category in the context of beer, beer mixes and nonalcoholic malt beverages in the Czech retail market. To accomplish the goal of this thesis retail market data were analyzed gained by the retail market methodology, which were added to results of own consumer research. Retail audit gives the large spectrum of the objective pieces of information about FMCG market, which together with consumer research give the overall picture of consumers' opinions and behavior. The theoretical part of this thesis shows retail market and subjects that compete in this market; it also focuses retail audit issues. The analysis of cider market starts at the macro level, which describes trends and basic retail indicators in the connection with other beer categories. Later, the attention focuses strictly to detailed description of cider category situation.
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Young people and their relationship and loyalty to brands
Prchlíková, Dominika ; Tahal, Radek (advisor) ; Vávra, Oldřich (referee)
The Master's Thesis analyses relationship and loyalty of young people to brands. Within the scope of this thesis the target group is represented by university students in Prague at the age of 19-30 years. Relationship and loyalty of young people to brands are analyzed in selected areas of the products in the categories clothing, drugstore goods and electronics. The main objective of this thesis is to provide a deeper understanding of the attitudes of young consumers to brands, to help understand why young people buy branded products and the reasons for their (dis)loyalty. The theoretical part deals with the brand from the marketing point of view, the importance of marketing research in practice and it explains key points relating to qualitative and quantitative research. Research methods focus group and field survey used in this thesis are also explained in the theoretical part. Focus group and field survey, which were conducted by the author, are presented, analyzed and evaluated in the practical part. Summary of the key findings made by the author about the relationship and loyalty of young people to brands in these product categories is part of conclusion.
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Loyalty in Fashion Industry
Frühauf, Daniel ; Stříteský, Václav (advisor) ; Tahal, Radek (referee)
The aim of this thesis is to analyze customer loyalty and market fashion apparel, identify customer perception and participation in loyalty programs. Evaluate current approaches of using customer loyalty programs by the biggest fashion houses. Based on the research results suggest recommendations for creating loyalty programs on the market with fashion and clothing. The solution was used focus group methods, questionnaire probes, expert interviews, desk research and market testing, which focused on loyalty and loyalty programs in the fashion industry. Fashion market is divided into segments of low-cost, mass, luxury. Access to loyalty from customers and companies side is different in each segment. Contribution of this thesis is the comparison of loyalty programs on the market of fashion and testing of selected forms of programs. Results of research findings represent a starting point for gaining loyal customers in the fashion industry.
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