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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Motivation and Evaluation of Emloyes in Selected Company
Gálová, Ivana ; Tomečková, Eva (referee) ; Konečný, Štěpán (advisor)
The subject of this thesis is the work motivation, evaluation and remuneration of employees in selected company. The teoretical part describes the basic notions which are related to this issue. The practical part deals with the analysis of the current incentive system in the selected company. The outcome of this thesis are suggestions and recommendations that will improve customer satisfaction and employee motivation.
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Discrimination in the Interviewing Process
Marková, Nikola ; Pirkl, Ladislav (referee) ; Konečný, Štěpán (advisor)
This diploma thesis evaluates those methods of hiring an employee and those forms of the discrimination on the job market. This diploma thesis formulates measures for improvement. The theoretical part of the thesis outlines individual methods and forms of job interviewing process, their impacts, and possible solutions. The practical part of the thesis characterizes a company, its job interviewing process methods and other discrimination problems.
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The Effect of Control on the Evaluation and Motivation of Employees
Voňavka, Adam ; Slavíček, Vojtěch (referee) ; Konečný, Štěpán (advisor)
This work is focused on motivating and evaluating employees in a gastro company, analysis of these activities and their effect on staff behavior to corporate finance and property in general. The first part describes theoretical background issues, basic concepts and their relationships. Then where is the problem thoroughly analyzed and practical examples of problems and their current solution are included. After this comprehensive introduction to the topic, new solution will be proposed, which would have the maximum possible effect through theoretical knowledge, logical reasoning, and ultimately practical experience and analytical calculations.
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Motivation and Evaluation of Employees
Breicetl, Oldřich ; Mičková, Miluše (referee) ; Konečný, Štěpán (advisor)
The Subject of this thesis is the issue of motivation and evaluation of employees in the company The Railway Infrastructure Administration, state organization. The work is divided into three parts. The first part analyzes theoretical concepts and theoretical background which are needed to process for preparation of other two parts. The second analytic part includes the analysis, which are necessary information about the company and there is also covered the motivational system of the company in detail. The main point is the reset of the survey, which serves as the main basis for the last part. The last practical part includes a few proposals of improvements of the motivation system and their appreciation, according to the results of the research.
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Burnout Syndrome Among Workers in the Nonprofit Area
Vaňková, Linda ; Moláková, Veronika (referee) ; Konečný, Štěpán (advisor)
The master’s thesis focuses on a theme of burnout syndrome in a non-profit sector. The theoretical part deals with motivation, work performance and a description of a non-profit organization. This part also describes the burnout syndrom, its processes and burnout prevention in connection with a non-profit organization. The practical part deals with the occurence of burnout syndrome in a selected non-profit organization. I also focus on the analysis of motivation and work performance relating the burnout syndrome. The aim of this thesis is to analyse the burnout syndrome occurence in the particular organization and create maasures to eliminate the burnout. ¨.
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Communication Strategy in a NGO
Hrubý, Jan ; Konečný, Štěpán (referee) ; Chlebovský, Vít (advisor)
Predmetem diplomove prace je zpresneni komunikacni strategie nejvetsi evropske studentske organizace—Erasmus Student Network AISBL. Prace definuje status quo organizace a po jeho analyze navrhuje zpusob, jakym lze diky tvorbe obsahove strategie z pohledu ciloveho uzivatele (tvorbou person) zvysit zasah a zlepsit cileni obsahu pro jednotlive komunikacni kanaly.
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Acquision, Selection and Recruitment of Workers in Selected Company
Blahová, Veronika ; Sukopová, Ivana (referee) ; Konečný, Štěpán (advisor)
The subject of my diploma thesis is acquisition, selection and recruitment of workers in selected company. The first part focuses on the description of the theoretical knowledge gained from literature. There are defined concepts, methods, and procedures the issue. The second part characterizes selected company described its business area and there is a detailed analysis of the company employees. This section also focuses on the current system of acquisition, selection and recruitment of staff. The final section includes proposed amendments and recommendations in selected areas that will improve the efficiency of the system.
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