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Analysis and optimization of business processes educational organization
Bielik, Ĺudovít ; Kunstová, Renáta (advisor) ; Fortinová, Jana (referee)
The purpose of the thesis is the analysis of current business processes of the company and subsequent proposal of new modifications and changes concerning the processes so that the company can use them within the frame of internal changes (change in the information system component) and within the frame of its performance improvement. The paper has two main parts. The first one is theoretical, describing business processes in general. Division (meaning) of processes, methods for their analysis and optimization are futher outlined. The second part is practical. It is focused on the company MIPECOM, s.r.o. on its key processes and their optimization. The theoretical part defines meaning and division of the processes and the methods in a general manner through various perspectives. The methods that are presented along with their advantages and limits are those by which the processes are analyzed. The methods suitable for key processes optimization are equally described. The target of practical part is of optimizing certain processes. To meet the objective should be to describe the various processes of the company and also analyze its surroundings for a better orientation and a facilitation of comprehension of the given situation. Finally, is necessary to build a model a proposal for a new solution, together with a description of the expected benefits or problems.
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Analysis of enterprise content management in SSČS a.s. and its optimization design
Lokaj, Lukáš ; Kunstová, Renáta (advisor) ; Procházka, Rudolf (referee)
This thesis focuses on design of document exchange solution used between Stavební spořitelna České spořitelny a.s. (SSČS) and its external sales network, which is outdated and doesn't meet the needs of SSČS or sales network. The thesis also includes the identification of suitable basic principles used in the service-oriented architecture (SOA) concept and their application in design solutions. The aim of the thesis is a conceptual solution design, based on the principles of SOA and the following technological design of changes in existing environment, so that on this basis could be created a functional and technical specification for suppliers of these applications. Stated objective is achieved through an initial analysis of the current environment, which identifies the possibilities of existing applications, and identifies weaknesses in the process that will be changed in the new solution. The analysis covers as the environment of external sales network as the related environment in SSČS, which together figure in the process of documentation exchange. As the results of the analysis and based on theoretical knowledge and consultation with experts in the field of SOA is then formulated a proposed solution at the conceptual level, which is further elaborated in the description of the proposed changes in individual components of the new solution. The outputs of this thesis will serve SSČS both in terms of describing the existing and the new environment, and as an input for the specifications of the proposed amendments to the supplier concerned applications. Structure of the thesis consists of introduction, devoted to the characterization of SSČS and providing an initial framework for solved domain. This is followed by a description and the analysis of external sales network, particularly in terms of application equipment and communication flows, followed by a description of the environment in SSČS, which contains the components processing sent documents. Next part of thesis is devoted to the formulation of the basic concepts of SOA and selection of appropriate principles that are followed in the subsequent section to draft the solution itself, first at the conceptual level, followed by a detailed description of the necessary changes. Everything is then evaluated in the final part.
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Application of Case Management Approach in the Design of Electronic Public Procurement tool
Kovář, Martin ; Kunstová, Renáta (advisor) ; Bahník, Václav (referee)
The main topic of the thesis is case management - a modern concept of dynamic business processes that emphasizes data and user involvement in decision-making process. The main goal is to create a functional prototype of information system for e-procurement based on case management approach that solves problematic aspects of current electronic procurement environment in Czech Republic. In the theoretical section, there is a description of the basic concept of case management and the possible use of case management across various sectors. Subsequently the reference model and general architecture of case management system are introduced and an optimal methodology for modelling and analysis of case management solution that combines existing standards in context is proposed. The practical section contains an analysis of the functional requirements and description of the electronic public procurement system, both in terms of the minimum legal requirements for solutions and problematic area derived from the perspective of Czech eGovernement. Detailed implementation-ready model is created using the proposed modelling methodology that forms a foundation for implementation of the selected scope of the electronic procurement system based on the IBM platform. Created prototype facilitates a procurement specification via an easy-to-use interface that incorporates methodological support when entering the data, automatic recommendation of suitable suppliers and proactive inspection of a compliance with regulatory requirements. Contribution of the work lies in the demonstration of possibilities for optimal e-procurement solution implementation. Within the results of the work are identified obvious practical benefits of case management for this area, particularly the speed of deployment and implementation changes, variable and dynamic user experience and efficient distribution of necessary information to the end-user. I have evaluated usage of a case management system for similar projects as appropriate and useful.
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Implementation of electronic registry into the company E.ON Czech republic
Vaněk, Petr ; Kunstová, Renáta (advisor) ; Ovesný, Tomáš (referee)
The diploma thesis deals with the processes associated with receiving and sending postal items of E.ON Czech Republic followed with the effective development of the life cycle of documents with use of the digitization and data mining. The aim is to develop the project "Electronic Registry", which can be implemented into current information systems of the company and which will contribute to the optimization of processes of the registry. To achieve this objective it was developed an extensive analysis of the current state of registry and records management system in E.ON Czech Republic. Based on analysis it was proposed a specific solution for improvement. The first part deals with the analysis of current legislative requirements and theoretical analysis of the document lifecycle, which is demonstrated on the example of E.ON Czech Republic in the second part of the thesis. In the second part there is the introduction of company E.ON Czech Republic, which is followed by description of the current state of registry and processes in relation to the rece-iving of postal items. In the analysis of the current situation there are identified issues that arise when receiving and processing postal items to the registry. To the identified problems are offered individual solutions, which are elaborated in the overall solution in the final part of the thesis. The last part is a custom suggestion of optimization of existing processes by using of digi-tizing paper documents and data mining for automatic sorting, which helps to streamline existing processes. This section describes specific solution that is introduced into the E.ON Czech Republic. The solution system provides a single place for the digitization of docu-ments received and their subsequent management.
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The impact of legislation on information system in a bank institution
Jedlička, Václav ; Kunstová, Renáta (advisor) ; Maryška, Miloš (referee)
This diploma thesis deals with the impact of legislation on information system in a particular bank institution. Based on the proposal of European Market Infrastructure Regulation it identifies areas where the bank institution does not fulfill the regulation requirements. The thesis also tries to suggest existing processes adjustment and guarantee for them the support of information systems. During the existing processes investigation it discovers other weaknesses and suggests solutions leading to their elimination. These solutions would also lead to acceleration and increase in efficiency within the Straightthrough Processing model. The thesis devotes to all points of European regulation which should be fulfilled in the bank institution's point of view. First the current situation and then the solution of the particular point are mentioned. The thesis looks more detailed into central clearing. There are analyzed possible options in the process point of view. The impacts on the information system are specified for the chosen and most appropriate option. In order to secure the compact understanding of investigated issues, the thesis includes relations of European Market Infrastructure Regulation to the BASEL III concept, regulation supervision authorities in the European Union or introduction to functioning and core of financial derivatives.
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Solution of internal communication and cooperation with IT support
Růt, Václav ; Kunstová, Renáta (advisor) ; Fortinová, Jana (referee)
The thesis focuses on internal communication and cooperation within a small company. The theoretical knowledge is applied on the company Firma 2.0. The current status is analyzed and thanks to questionnaire survey the main flaws of the present solution of internal communication and cooperation are identified. Currently, Firma 2.0 uses few decentralized applications that are becoming insufficient due to the trend of enlarging size of the company. That is why a new centralized solution is offered, which will be developed tailor-made for the company. The base of documentation is enclosed and reflects the requirements of the company. Application is module-made and is possible to use in small and middle-sized companies. This is the reason why it will enlarge the present portfolio of already offered application of Firma 2.0.
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Document Management in the Company Softir a.s.
Lenková, Lucie ; Kunstová, Renáta (advisor) ; Krahulec, Jan (referee)
This bachelor's thesis deals with the document management topic in a small company -- Softir a.s. The company is going to expand and actual document management system will not satisfy company's needs. The work is divided into two parts -- theoretical and practical one. Theoretical part contains clarification of the basic terms linked to the difficulties of the document management, for example ECM, DMS, ERP. Then is introduced the company Softir a.s., its organization structure and finally its software and hardware equipment. Key processes and related documents are analyzed firstly in the practical part. Secondly is described how present software supports document management. Current administration is summarized and also is proposed possible solution of new document management system in case the company will grow up.
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The development of e-shop for WordPress
Štencek, Jiří ; Kunstová, Renáta (advisor) ; Šubrta, Václav (referee)
The thesis focuses on developing e-shop with CMS WordPress and plugin eShop. Its aim is to write a methodology by which it would be possible to create e-shop step by step. The work outlines the advantages and possible disadvantages of this solution. Outcome of this work are also additional scripts that optimizes functionality of eShop plugin and extensions for linking e-shop with Czech e-commerce services. Czech localization for plugin eShop is also part of this thesis. Writing methodology precedes the preparation of the technical background documents WordPress and the selected extension called eShop. The first chapter defines the objective of the thesis and are defined substrates. The following is research that confirms the absence of similar methodologies or guidelines in both Czech and foreign language. The third chapter presents the used solution and reveals the technical basics of WordPress and plugins. The main part - the fourth chapter contains the very methodology of creating e shop. It takes the reader through the process from installation to launch the e-shop. Includes introduction of making templates, analysis appropriate plugins and show how to edit them. This part also presents how to manage products and orders, create Czech localization, links to e-commerce services and additional programming required functions in e-shop. Chapter contains recommendations for the operation and maintenance of the e shop and subchapter about user testing describes method by Steve Krug, use it as a practical demonstrations and evaluating conclusions. Contribution of this thesis is the know-how in terms of methodology, expanding the knowledge base of the community, the additional scripts for e-shop and written recommendations for the process of operation e-shop by WordPress.
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Analysis of threats and risks related with document management in the telecommunications company
Legát, Tomáš ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
Diploma thesis is dedicated to the analysis of threats and risks related with document management in a real enterprise -- big telco company. For document management company utilizes a complex solution called application DMS which is implemented on IBM FileNet P8 platform. In my work I will concentrate on risks linked with operation of DMS application. Along with the description of DMS application and document management I will mention problems perceived from the external supplier's point of view. These problems will be the basis for identification of the risks for the company emerging from the operation of DMS application. Subsequently I will evaluate risks and propose solutions to handle or avoid these risks. I will put proposed solutions into the sequence, in which they should be implemented while considering nature of the risk and financial demands of the proposed solution. Contributions of my work are list of identified risks and list of solutions which both can be used for assigning priorities of the change requests carried out in 2013 and possibly during discussions about budget increase for the DMS application operation.
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Processing and utilizing of customer data
Bartelová, Jana ; Kunstová, Renáta (advisor) ; Sládková, Pavlína (referee)
The topic of this master dissertation is data mining of customer data for marketing purposes within an enterprise. The information resulting from this process is then used to create targeted marketing campaigns. Nowadays, identifying and exploiting customer's needs is vital for any enterprise. With that in mind, the theoretical part of this dissertation is focused primarily on different methods of data analysis such as segmentation, profiling, customer scoring and determining customer value. A significant segment of this part focuses on web analysis, which studies customer's web browsing behaviour. The practical part of this dissertation is based on a case study of a specific e-shop. The case study identifies and solves problems of emailing realization. Solving these problems using Silverpop Engage brings new opportunities for emailing. The main goal of this dissertation is to show new opportunities of utilizing behavioural data for e-mailing campaigns execution.
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