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The Application of Fuzzy Logic for Rating of Suppliers for the Firm
Olšová, Renata ; Doskočil, Radek (referee) ; Dostál, Petr (advisor)
Cílem této diplomové práce je návrh vhodné metody, jak vyhodnotit dodavatele modelů letadel a leteckého příslušenství holandské společnosti Aviation Megastore. Tato polečnost existuje na trhu již více než 25 let a má více než 170 dodavatelů po celém světě. Proto vznikla potřeba jednotlivé výrobce a distributory ohodnotit a zvážit jejich vývoj během jednotlivých let, případně u některých vybraných dodavatelů zvážit vzhledem k neuspokojivým výsledkům možnost ukončení spolupráce. Pro vyhodnocení bude použit program MS Excel a MATLAB.
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Study of the Course of the Contract in the Selected Business
Buček, Tomáš ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The Bachelor‘s thesis focuses on the study during the contract in company Ekostavby Brno, Inc., which deals in the areas of water, transportation and civil engineering. There is defined the current status of the study during the contract through an analysis in this company and also suggestions for improvement the overall study during the contract according to customer requirements with a focus on quality and delivery dates.
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Quality Management in the Field of Gastronomy
Groulíková, Petra ; Šimara, Jan (referee) ; Bartes, František (advisor)
This diploma thesis is focused on evaluating quality of services in field of gastronomy in specific organisations in Brno city. Within this work there is analysis of present condition in organisations and in field of gastronomy also. For evaluating quality of services, based on this analysis, SERVQUAL method is chosen. After application of this method both recommendations and proposed specific systems of quality management for organisations are expressed.
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Customer complaints from quality point of view
Voborník, Petr ; Hégr, Ondřej (referee) ; Novotný, Radovan (advisor)
This work deals with issues of customer complaints management from quality point of view. The general aim is to introduce complaints management process and complaints evaluation. It introduces key monitored parameters of complaint management process. There is introduced complexity of complaints management process. Design of database system IS. Reporting of complaints.
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Proposals for Improvement of Services in the Hotel
Brychtová, Adéla ; Izák, Filip (referee) ; Mikulec, Luděk (advisor)
This diploma thesis deals with suggestions for improving the services of Hotel U Labutě in Žďár nad Sázavou. It is a small hotel with a number of competitive hotels. An important part of the work is an analysis of the current condition of the hotel and proposals for solving specific shortcomings found during the analysis. The purpose of the proposals is mainly to improve the quality of the services provided and increase the attendance of the hotel restaurant.
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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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Proposal to Reduce Number of Nonconformities using Quality Tools
Vondruška, Jiří ; Cinková, Martina (referee) ; Videcká, Zdeňka (advisor)
The thesis is focused on reducing number of nonconformities using quality tools in the company engaged in dyeing and finishing of textile materials. The aim is a proposal of nonconformities management system. Based on analysis of the current method solving nonconformities are designed registration processes of internal nonconformities and complaints, which are followed by evaluation of nonconformities. The proposal will result in a systematic approach in solving of nonconformities.
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