Original title: Analýza spokojenosti zákaznic šesti vybraných provozoven Expresky a jejich porovnání
Translated title: Analysis of customer satisfaction in six selected Expreska fitness premises and their natural comparison
Authors: Havrdová, Lenka ; Flemr, Libor (advisor) ; Janák, Vladimír (referee)
Document type: Master’s theses
Year: 2016
Language: cze
Abstract: [cze] [eng]

Keywords: Customer satisfaction; fitness services; marketing services; SERVQUAL; fitness služby; marketing služeb; SERVQUAL; Spokojenost zákazníka

Institution: Charles University Faculties (theses) (web)
Document availability information: Available in the Charles University Digital Repository.
Original record: http://hdl.handle.net/20.500.11956/74646

Permalink: http://www.nusl.cz/ntk/nusl-344012


The record appears in these collections:
Universities and colleges > Public universities > Charles University > Charles University Faculties (theses)
Academic theses (ETDs) > Master’s theses
 Record created 2017-06-20, last modified 2017-06-27


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