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A digest of solved problemsoffinancial mathematicsfor lower secondary school-money, household budget
KŘÍŽOVÁ, Markéta
The aim of this bachelor thesis is to introduce basic principles of financial literacy to primary school pupils because its knowledge is necessary for correct decision making in a financial world. Bachelor thesis is designed as a compilation of solved tasks, which is supposed to serve upper primary school pupils. This thesis deals with issues and solved examples form practice. Subjects used in this compilation are warranty claim, false advertising, family finances, inflation, currency exchange rate, price of product/service (VAT) and cash and cashless form of currency.
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Warranty claims from a consumer perspective in the context of sales of goods
Schulhauser, Robert ; Tichý, Luboš (advisor) ; Hendrychová, Michaela (referee)
Warranty claims from a consumer perspective in the context of sales of goods. This thesis addresses the issue of claims under warranty by consumers, which I suppose every one of us has done at least once in our lifetime. This work is divided into four chapters and it aims to describe, in depth, the contemporary legal regulation of the provision § 19 of the Consumer Protection Act in connection with the provisions of the Civil Code, mainly its special provisions on the sale of consumer goods. The first chapter is concerned with the general definition of the regulation impacting this domain. Specifically, it introduces the consumer sales contract, its incorporation within the general regulation of sales contracts and it goes even further in referencing the EU legal regulations affecting consumer rights concerning faulty goods and certain aspects of warranty claims. In the second chapter I define the terms 'consumer', 'trader', 'goods' and 'faulty goods' in connection with the consumer purchase contract and its interpretation within the context of the Consumer Protection Act and the Civil Code. In the third chapter I define the most fundamental term of the thesis - that of a 'claim under warranty'. With respect to this term, I analyze the essentials of claiming under warranty. Specifically, they...
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Claim from the incrorect fulfilment of the tour conract
Šuťaková, Veronika ; Tichý, Luboš (advisor) ; Hendrychová, Michaela (referee)
The diploma thesis is focused on the claim from the incorrect fulfilment of the tour contract, which represents a part of the legal regulations of a tour. Considering significant development of travelling, this topic is very actual and issues that arise during implementing the legislation in practice need to be answered. The goal of my thesis is answer questions which are actual and often appearing in practice, but it does not exist clear legal opinion or sufficient resources to answer to these questions. The main resources for the writing of my thesis was the current text of the Civil Code, the Tourism Act, the Consumer Protection Act and Directive 90/314 / EEC, which were compared with the new Directive 2015/2302 and the proposed regulations of the Civil Code. The diploma thesis consists of six chapters, including the introduction and the conclusion. The basic direction of the thesis is presented in the introduction same as questions. The main goal is answer to these questions. The content of the second chapter is the definition of the tour contract through several legal regulations, the definition of contracting parties and the related representation of their rights and obligations. The most fundamental part of this chapter for the diploma thesis is the presentation of the position of the...
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Consumer protection in rail transport
Hrbáčková, Lucie ; Hásová, Jiřina (advisor) ; Švarc, Zbyněk (referee)
The subject of this bachelor's thesis is consumer protection in rail transport. Its aim is to determine what is the current position of the consumer in rail transport, i.e. which rights and obligations belong to consumers, and based on the established facts confirm the following hypothesis: 1. Current legislative setting in consumer protection in rail transport is sufficient. 2. Competition in rail transport is beneficial for consumers.
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Application of the Lean Six Sigma methodology on solving problem of internal complaints
Týmlová, Kateřina ; Martínez, Felipe (advisor) ; Svobodová, Hana (referee)
The aim of this diploma thesis is to apply Lean Six Sigma methodology on a specific improvement project in manufacturing company Lindab, s.r.o. The purpose of the project is to reduce number of complaints from inner customer, improve quality of selected product and increase overall effectiveness of manufacturing process. The first part of the thesis focuses on theoretical basis of Lean Six Sigma methodology. Each chapter in this part corresponds to one phase of DMAIC improvement cycle. Theoretical part contains descriptions of methods, tools and techniques used in practical part. The second part is dedicated to practical usage of the methodology. The DMAIC cycle is there applied on project of reducing defects on selected product. Attention is put on detailed process mapping, developing measuring system and process analysis. The main output of the practical part is introduction of specific proposals for improvement leading to reduction of defects and waste in manufacturing process.
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Complaint handling process optimization of the chosen enterprise
Dolní, Jan ; Jirsák, Petr (advisor) ; Martínez, Felipe (referee)
This Master's thesis is focused on complaint handling process in the chosen enterprise. The main goal of this thesis is optimization of the chosen customers' complaints using the appropriate Six Sigma methods. In the theoretical part the reverse logistics and its importance are described then Lean enterprise concepts and methods, which are used for the complaint handling process optimization, are explained. The first part of the practical part introduces the enterprise and its logistics and complaint handling process. The rest of the thesis contains the complaint handling process optimization using the DMAIC method.
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Sale of consumer goods - rights arising from a defective performance
Havránková, Lenka ; Elischer, David (advisor) ; Dvořák, Jan (referee)
This diploma thesis focuses on the topic of "Sale of consumer goods - rights arising from a defective performance". This topic is coherently and comprehensibly explained, with an emphasis on a comparison between the former legal regulation governing exercising of rights arising from a defective performance under the sale of consumer goods (under Act No. 40/1964 Coll., Civil Code) and current legal regulation governing this area (under Act No. 89/2012 Coll., Civil Code), especially with regard to changes in the position of a buyer. Formally, the thesis is divided into six chapters, which are further split into individual subchapters. The first chapter introduces the legislation containing provisions concerning rights arising from a defective performance under the sale of consumer goods. The second chapter deals with the term "sale of consumer goods", with the scope of application of this special area and its purpose. The third chapter describes the procedure of the proper exercise of a right arising from a defective performance, mainly reasons for which this juridical act can be made, what form, content or other elements it must have, who is actually entitled to this act and against whom. This chapter also presents a deadline for exercising of this right, along with arguments for and against...
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Possibilities of electronic commerce
Burešová, Tereza ; Šálková, Daniela (advisor) ; Navrátilová, Miroslava (referee)
The bachelor thesis is focused on the preferences and behavior of consumers when they shop on the internet. The thesis consists of two parts, the first part is the theory and the second part is my own research. The theoretical part contains basic terms related to the problem. It summarizes also options of payment, security or internet frauds. The very last part deals with the legal regulations of electronic commerce in the Czech Republic.
The second part is based on my questionnaire survey which is focused on understanding the behavior and preferences of consumers when they shop on the internet. I made the assumptions which were approved or disapproved by the survey results. My suggestions and recommendations for e-shop owners, how to improve consumers confidence, and definition of problems with online shopping are given at the end.
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Process management in the selected company
VOTAVOVÁ, Monika
An analysis of processes in a selected company and a proposal for possible improvement in selected processes was the main goal of this diploma thesis. The "order processing" process in chosen company was analysed and optimized within this goal. This process was mapped in detail according to the individual sub-processes inside the monitored process, and an analysis was performed, including measurement, identification of weak points and a proposal for solutions leading to the required optimization. Outputs that can be presented to the company management and might serve as an input for optimization of the monitored as well as other processes, are the contribution of the thesis.
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