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Customer complaints from quality point of view
Voborník, Petr ; Hégr, Ondřej (referee) ; Novotný, Radovan (advisor)
This work deals with issues of customer complaints management from quality point of view. The general aim is to introduce complaints management process and complaints evaluation. It introduces key monitored parameters of complaint management process. There is introduced complexity of complaints management process. Design of database system IS. Reporting of complaints.
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A Study Comparing the Risks of a Business Entity in Terms of Quality
Bojdová, Kateřina ; Šperka, Václav (referee) ; Jurová, Marie (advisor)
Bachelor thesis is focused on the description of the emportance of quality in the early stages of production and on proposal of limitation of the risks of formations of defects which can set in during the actual situation in ZKL-Výzkum a vývoj, a.s. company. The main product of this company are rolling bearings. I am going to use construction anlysis FMEA to find out where can the risks be most probable and evaluate if those risks can be prevented and how. The main part of my thesis is already mentioned FMEA analysis and proposal of prospective risks.
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Quality in Strategic Management in Companies and Organizations
Růžička, Jiří ; Nenadál, Jaroslav (referee) ; Kotovicová, Jana (referee) ; Fiala, Alois (advisor)
This work deals with the status of quality in strategic management of organizations in industry, services, small and medium-sized enterprises, public organizations and administration. It reflects the development in the Czech Republic in the last 25 years in terms of quality. It concerns establishment processes contained in the Blue Guide and the NLF in the Czech Republic, including some instruments such as certification, accreditation and conformity assessment. The second area of the work deals with the National Quality Policy in the Czech Republic, defined by the Council of quality of the Czech Republic. The main objective is the realization of research and determination / verification, whether the strategic management of organizations polled is used and in what way. What modern management concepts do these organizations use and how are their strategies contained in the individual quality requirements. The results were compared with results of similar research carried out not only in the Czech Republic in the past years, so it would be possible to confirm the trends I´ve observed. The results will be used as a guidance for Czech organizations in respect of the aforementioned topics.
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Management of Nonconformities in Construction production company
Nykodým, Daniel ; Gajdošík, Jiří (referee) ; Tichý, Zdeněk (advisor)
The thesis deals with quality theory, quality management system based on the ISO ČSN EN 9001 norm and disagreement management in a construction production company. In addition, the work describes ways of reaching quality and principles of managing quality of a given product. Procedures, methods and appropriate measures emerging from the theory of managing product quality are followingly implemented into a proposal for leading a real construction production company.
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The selected parts of construction technology project - Apartment building „Panoráma nad přehradou“
Slánská, Veronika ; Čech, David (referee) ; Venkrbec, Václav (advisor)
The objectives of the diploma thesis are selected parts of construction technology project – apartment house „Panoráma nad přehradou“. The diploma thesis contains operational procedure of manufacture of bored piles and foundation slab (use of waterproof concrete) and their applicable control and test plans. Another part of the diploma thesis are time and economic plans, concept of site equipment, study of main technological phase realization and block plan drawing. Item budget, OHSAS, operational procedur for manufacture of RC cast-in-place floor slabs and assigned drawings were done within another task.
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Preparation and realization of the railway viaduct in Ostrov nad Oslavou
Šťastný, Jiří ; Doubek, Rostislav (referee) ; Kantová, Radka (advisor)
This Diploma thesis deals with the preparation of the realization of the railway viaduct in Ostrov nad Oslavou. Realization of major technological stages is addressed in building technological study. Technological processes of each sub-job phases are supplemented by technical regulations, the design of the main building machines and mechanisms, inspection and test plan, schedule of occupational health and safety, time and financial plan construction, construction budget, a plan for securing material resources. I also worked out the technical report of the building sites facilities including drawings needed. I also worked out design rehabilitation of the substructure of the railway viaduct, which is consist of technical regulations for remediation work and drawings.
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VoIP Quality Analyzer
Krajíček, Michal ; Žádník, Martin (referee) ; Tobola, Jiří (advisor)
This thesis deals with the quality of the IP telephony and its measuring using the netflow technology. It describes individual factors influencing the quality from sampling and quantization over the impairment caused by codecs to the degradation during network transfers. Next part focuses on models allowing to regard quality of IP telephony with emphasis to the E-model and R-factor. It shortly describes the netflow technology and the quality measuring connected with it. Practical part describes the principle of how the quality is measured by the netflow probe nProbe together with offer and implementation of application measuring the quality. The comparison with commercial application is presented and the results are discussed.
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A Control System for Applications Testing in Linux
Beneš, Eduard ; Vojnar, Tomáš (referee) ; Smrčka, Aleš (advisor)
This thesis discusses the area of a control system for application testing in Linux. There is a need for testing software and its quality using automated software tools. Huge number of testing tools is available, Red Hat Test System (RHTS) being one of them. Dierent approaches to classi cation and evaluation of a testing tools are presented. Selected software testing tools were evaluated and compared with RHTS. The thesis then presents a design of a system for non-interactive application testing in Linux with support for RHTS tests and with focus on future enhancements. Implemented system is nally tested using proposed set of tests and several usage examples are described.
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Support of Audit Projects Management Quality Systems
Szabo, Štefan ; Květoňová, Šárka (referee) ; Kreslíková, Jitka (advisor)
This work deals with problematics of project management, especially with project quality management. It also describes the processes associated with auditing and focuses on identification of these processes. The main goal was to design and implement a support of audit projects management quality services by using the knowledge in conjunction with the analysis of system requirements.
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Image Compression Using the Wavelet Transform
Urbánek, Pavel ; Polok, Lukáš (referee) ; Bařina, David (advisor)
This thesis is focused on subject of image compression using wavelet transform. The first part of this document provides reader with information about image compression, presents well known contemporary algorithms and looks into details of wavelet compression and following encoding schemes. Both JPEG and JPEG 2000 standards are introduced. Second part of this document analyzes and describes implementation of image compression tool including inovations and optimalizations. The third part is dedicated to comparison and evaluation of achievements.
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