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Vizualization of Outputs from Speech Technologies for Contact Centers
Zhezhela, Oleksandr ; Szőke, Igor (referee) ; Schwarz, Petr (advisor)
The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
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The needs analysis of the clients in drop-in centre with a drug consumption room in Berlin.
Schubertová, Annika ; Libra, Jiří (advisor) ; Radimecký, Josef (referee)
Background: Drug consumption rooms are a service where clients can consume illegal addictive substances under the supervision of trained staff. In some countries, drug consumption rooms have been in operation for over 30 years, and various studies provide positive results that acquaint us with the benefits that drug consumption rooms provide. However, this master thesis does not aim to focus on the already confirmed, but on the specific experiences and needs of individuals who are in almost daily contact with this type of service. The research was done in a low-threshold facility with a drug consumption room in Berlin named Birkenstube. This facility has been in operation since the beginning of 2004 and is thus one of the first facilities with a drug consumption room in the city of Berlin. Despite its long history, tradition and constantly changing needs of its clientele, the activity of this facility was last evaluated in the year 2015. Aims: The aim of this work is to investigate and analyse the needs of clients who use the services of a low- threshold facility with a drug consumption room Birkenstube in Berlin. With the help of interviews with selected respondents, we will subsequently find out whether the clients are provided with what they really need from the service, or whether it would be...
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Addictology services from the perspective of inhabitans of Příbram
KYMLOVÁ, Petra
Addictology services pursue prevention and addiction treatment. In Czech Republic, these services started to develop more after the Velvet revolution in 1989. Until then, the topics of addiction and especially drug use were taboo and their problematic not discussed publically. The addictology services in the Příbram disctict are provided by the non-state, non-profit organization Magdaléna, o.p.s. The Contact center operates in Příbram since 2002, the Outreach program was established in 2003 and the Outpatient Addiction Treatment Clinic started its operation in 2017. The target of this thesis is to discover, how well informed are the residents of the Příbram district about the addictology care provided in this disctrict and map their views towards addictology services in general and specifically towards addictology services provided in the Příbram disctrict. The theorecial part is dedicated to establishing the general concepts in the areas of addictology, drug addicton and addictology services. It describes the network of care for people with addiction and the historical development of this care in Czech Republic. It pays attention to the definition of the basic sociological terms in the area of public opinion and available researches of public opinion in regards to the use of addictive substances. The quantitative strategy was used for the research part of the thesis, using a survey including closed and semi-closed questions, and questions with range options. The research set comprised of 430 respondents of the Příbram district residents. The aquired data wre evaluated using descriptive statistics in MS Excel, hypothesis were checked using the SPSS statistical program. The research investigation showed, that over 40 % residents of the Příbram area are aware of the services of the Contact center and the Outreach program, but are not sure of how these services operate. Over 30 % of respondents never heard about the services of the Outpatient Addiction Treatment Clinic, which operates in Příbram for only 3 years. Nearly 56 % of respondents have heard about the Magdaléna o.p.s. organization. The most controversially perceived topic is providing the low-threshold services to active drug users for free, and the financial viability of the addictology services for the country and society is questioned. Around 50 % of the respondents is glad to have addictology services provident within the Příbram disctrict and support them, with further 30 % of the respondents tend to agree with this statement, which I see as a positive outcome for the CAS Magdaléna Příbram. This thesis and its results can serve as a feedback for the workers of the Příbram area addictology services and to making the relaying of information to the public and presenting the services in personal contact by the workers of the outreach program and in media propagation more effective. Furthermore, this thesis can have an informative and educational value for everyone starting to get interested in the problematic of addictology services. I believe that the questionnaire was desinged in a way, that made the survey benefitial and informative for the respondents.
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The unwillingness of addictive drug users to use Contact Center services in a small Town
GRUBEROVÁ, Eva
Contact centers in small towns register the difference in the number of addictive substances users who use the Contact center services, and in the size of the drug scene which occurs in the given locality. People do not want to be seen going to the Contact center. This diploma thesis wants to find out the main reasons which discourage addictive substances users from using the Contact center services in a small town. In the theoretical part of this work, basic terms concerning the addiction area are defined as an insight into the given issue. It also deals with the basic methods of work with addictive substances users and in more detail it deals with the individual low-threshold programs which function in the Czech Republic and use these methods.
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Harm Reduction as a Pillar of the Anti-drug Policy of the Czech Republic
PRŮDKOVÁ, Táňa
The writing is concerned with the anti-drug policy with a special emphasis on the harm reduction, because even nowadays it is a controversial theme. It emphasises the benefit of harm reduction services for the drug users and for the whole society and it also does not conceal the arguments of the opponents. The theoretical part briefly defines the drug policy and its pillars. The conception of harm reduction, its targets and methods of that approach are described particularly. The components of harm reduction and the appropriate providers are defined there. The conclusion of the theoretical part deals with the possibility of the provision of harm reduction services to imprisoned persons. The practical part is an excursion to the contact centre Drug Azyl in Brno, where the staff does provide the harm reduction services and has thanks to this lot of experience with them. As an illustration there are some examples of the information given to clients as a part of harm reduction. The practical part is concluded by the reflection of the stuff and the reflection of the author of the writing.
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The satisfaction evaluation of the drop-in centres clients within the area of Zlín region of pandemic COVID-19
Hanáková, Karla ; Šťastná, Lenka (advisor) ; Jandáč, Tomáš (referee)
ITRODUCTION: Worldwide pandemic COVID-19 and enforcement of restriction measurements necessary to limit the virus spreading in area of public health has affected entire aspects of modern life and impacted inter alia also the area of using drugs, the drug trade including social and medical reactions to the drug phenomenon. As a result of taking the measurements the pressure on addictology services, their operations, the employees and last but not least the clients was getting stronger and stronger. AIM: The purpose of the work was to determine the scale of satisfaction/ dissatisfaction of the clients within the area of Zlín region contact centers with the interventions and services offered during the period of time in context of pandemic COVID-19 and maintaining anti-pandemic measures in order to minimize the impact of pandemic upon the clients and the contact centers' employees and to check this way the ability of the Drop-in centers to react and adjust flexibly to the current situation. METHODS: The respondents were chosen by intentional selection via the institutions. The mean of feedback represented the satisfaction evaluation. A questionnaire was used as a tool of data collection. The whole file consisted of 40 respondents in total. Acquired data were evaluated by STATA® 15.0, Statistic Data...
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Estimation of the consumption of injecting equipment by clients of Prague contact centers and outreach programs
Provazníková, Radka ; Vacek, Jaroslav (advisor) ; Gabrhelík, Roman (referee)
Background: Intravenous way of drug application is the most common between problem drug users at Prague. Due Mravčík et al. (2015), the estimate is, that there was a 15 700 intravenous drug users at Prague in 2014 (7 500 pervitin users, 2 500 heroin users and 5 700 buprenorphine users). And that they spend about 15,5 millions of syringes every year (Švůgerová, 2015). But the data in Annual report on drug situation 2014 says, there was only 2, 6 millions of syringes distributed (Mravčík et al., 2015). This means, that Prague intravenous drug users spend many more syringes, that are distributed by low-treshold services and pharmacies. That is a reason of charting of the behaviour of drug users in connection with application of addictive substance, especially how the consuption of injecting material is connected with single type of drug user. Aims: The main aim of the thesis is to find out the frequency of drug application in intravenous drug users and to estimate the total consumption of injecting materialial depended on single of users typology (used drugs, frequncy of contact with harm reduction services…) Research sample: The sample consists of 155 clients of harm reduction services at Prague (3 contact centers and 3 streetwork programs). All of the respondents stated the intravenous drug using in...
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The drop-in centre Drug-OUT Club from Usti nad Labem substitution programme clients' quality of life
Šulcová, Ilona ; Janíková, Barbara (advisor) ; Matoušek, Petr (referee)
The thesis focuses on one of the possible methods of the opioid addiction treatment, on the substitution therapy. It also describes specific form of substitution therapy in Ústí nad Labem, part of the particular low-threshold facility for drug users. The paper also briefly discusses opioid addiction and the options of its substitutional therapy in Ústí nad Labem (e.g. methadone therapy, buprenorfine therapy). The aim of this thesis is to evaluate life quality of substitutional therapy's clients in the low-threshold facility in Ústí nad Labem and compare those results with life quality of clients who are using buprenorfine obtained on the black market. Another goal is to use these findings to improve and expand services for this target group. The theoretical part briefly describes the opioid addiction and possible methods of its treatment, mainly substitutional therapy. The research evaluates the life quality of clients who are using buprenorfine and identifies problematic parts of their lives. Data were collected using WHOQOL - BREF questionnaire - anonymous questionnaire of World Health Organization. Sociodemographic and anamnestic data of clients of substitutional therapy were involved. The sample of the clients of substitutional therapy was compared with the control group which consists of...
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Initiation of injecting drug use and application of the "Break the Cycle" intervention
Al-Halabiová, Ria ; Kalina, Kamil (advisor) ; Janíková, Barbara (referee)
Background: Injecting drug use is one of the most risky forms of substance use that carries risks for individuals and society. The Czech Republic is one of the countries where the prevalence of injecting drug use is high and increasing. The available data show that learning to inject has, among other things, a social character. Exploring these social circumstances, as well as the personal experiences of people who inject drugs, can be a tool for designing and implementing appropriate prevention interventions. One of these effective interventions is the Break the Cycle method, which refers to the initiation of injecting as a phenomenon that can be transmitted to inexperienced persons on the basis of social learning. Reducing the assistance of experienced persons in the initiation of injection to inexperienced persons, reducing injection in front of inexperienced persons, and refusing to discuss the benefits of injection with inexperienced persons can have a positive impact on the incidence of injection use in the Czech population. Aims and Methods: The aim of this study is to provide information on the essential phenomena related to the initiation of injection drug use and to explore the experience of clients of the Prague contact centre with their initiation of injection use and their experiences...
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