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Changes in the social care system and their impact on clients
NOHAVOVÁ, Eva
The dissertation paper focuses on problems related to social services and mapping of changes that have taken place since the most recent update of the Act on Social Services (the Welfare Code). The theoretical part of the paper concentrates on the Act on Social Services whose enactment has brought many significant changes into the welfare system that impact above all on the providers and users of social services. The practical part of the paper describes the opinions that selected registered providers of social services have about the legislative update.
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Problems of nursing care about patient with apalic syndrom
DRÁBKOVÁ, Kateřina
This thesis deals with problems in nursing care of clients with apallic syndrome. There were 4 hypotheses. The first hypothesis presumes that nurses give patients care focused mostly on treating developed complications. After evaluation of the results focused on nursing care, we found out that some nurses know the correct processes while others do not. This means that patients are sometimes given the correct care and sometimes not. So hypothesis 1 was proved valid. The presumption for the other three hypotheses was that nurses do not have information about BS conception, do not know about possibilities of its usage, and do not use this conception in their care of clients with AS. However, the results concerning BS conception were very positive. Nurses know the conception and use it in their care about clients with AS. Hypotheses 2, 3, and 4 were not proved valid.
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Problematic of nursing care about patient with long ventilation therapy
ŠAŠKOVÁ, Lenka
This thesis deals with nursing care problems of patients with a long term aspirial therapy. Thanks to progress in medicine and new modern technology, doctors manage to save more human lives, although these lives are not always of high quality. Therefore the number of clients requiring long term aspirial therapies grows. It has come out of the questionnaires that nurses can meet the needs of these patient and they also have sufficient knowledge. However they lack time to care of these patients during the nursing. This problem can be solved by adding to the number of staff but this is a financial question. There were also differences in care not only in different hospitals but also among different nurses. The solution for this situation might be setting up nursing standards and inspections of their keeping. We must not forget about nurses´ motivation to further work.
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Mystery shopping in the field of mortgages
Seifert, Aleš ; Půlpánová, Stanislava (advisor)
This work deals with the topic of Mystery shopping -- a quality research service. Mystery shopping is a tool, that is used to collect specific information about products and services in various sectors. In case of this work mystery shopping was applied to the domain of mortgage loans. Bank consultant is the first person and usually also the only one contact for the client who comes to the bank. Therefor it is him who forms and mostly can influence the customers final decision. The main goal of each bank is to attract new clients of course. That's why each bank consultants should adopt professional behaviour, polite manners and act the way that could interest new client to agree with the offer of the bank product. Issue of bank consultant profile and business meeting are described in chapter one and two of this work. The second part than brings the issue of mystery shopping on a practical level. It also involves research that was carried out on a selected group of bank institutions. This parto of work also brings evaluation of research and concrete recommendations. On the base of research called mystery shopping taskmasters gain feedback on the functioning of their institutions. Learning experiences (both positive and negative) can then be used to improve the relationship with clients.
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Consumer protection as clients of banks
Drexlerová, Hana ; Schlossberger, Otakar (advisor)
The goal of this work is to determine the current state of consumer protection as clients of banks and compare the approach and procedures to protect this segment of the two different banks - Czech Savings Bank and mBank. The first chapter is devoted to the issue of consumer protection, and describes the basic concepts of key legislation, and engaged subjects. The next chapters examine the main reasons why banks protect the client's objectives of protecting the client, the basic features of the client - bank secrecy, privacy, openness of information and deposit insurance. The last chapter describes the specific problems of clients, focusing on individual products of banks and comparing approaches of ČS and mBank.
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Quality improvement in client feedback process in Ceska sporitelna, a.s.
Burešová, Michaela ; Kořánová, Helena (advisor) ; Jakubcová, Jitka (referee)
The purpose of this diploma thesis is the fact that Ceska sporitelna a.s. doesn't succeed in fulfilling of the standard to solve 80 % of client feedback by 24 hours. The goal of this diploma thesis named "Quality improvement in client feedback process in Ceska sporitelna, a.s." is to define problem spaces of the client feedback process which are necessary to improve. At the beginning there is an explanation of some terms which are connected with a quality. Consequently there are mentioned certain methods of continuous improvement such as PDCA, Six sigma and so on. In practical part there is described contemporary client feedback process, they are introduced results of my own research and suggested ideas for improvement.
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Private banking in the Czech Republic
Rybák, Zdeněk ; Půlpánová, Stanislava (advisor)
This bachelor thesis describes private banking in the Czech Republic. The purpose of this thesis is to render comprehensive view of private banking. Environment, participants, products and business model of private banking are in sequence described. History and perspective of this branch are also mentioned.
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Use of on-line in commercial communications
Rybová, Eva ; Mikeš, Jiří (advisor) ; Fejk, Michal (referee)
This diploma thesis is dedicated to online and its use for communication planning. Its aim is to outline actual market, possibilities and to show how a non-standard client (in this case fashion brand Mango) could use on-line to meet its demand and targets. In theoretical part I analyse and describe all important characteristics for communication strategy creation on the local market. Based on understanding of client, its needs, targets, target group and competitors I suggest a possible on-line communication plan. The thesis is designated to all who are interested in advertising and on-line communication planning.
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Rizikový a rozvojový kapitál
Zámečníková, Jana ; Kopalová, Helena (advisor) ; Metzlová, Hana (referee)
Práce se zabývá rizikovým a rozvojovým kapitálem, který se dostává do popředí zájmu nejen velkých investorů jakými jsou u nás především banky, pojišťovny a penzijní fondy, ale také státu, který si začal uvědomovat důležitost rizikového kapitálu jako zdroje financování malých a středních podniků. U rizikového a rozvojového kapitálu v užším slova smyslu tzn. venture capital jde především o investice do společností s vysokým růstovým potenciálem v raných fázích růstu společnosti, formou vkladu do základního kapitálu. Kapitál může být poskytnut k financování rozšíření výrobní kapacity, průniku na nové trhy nebo vývoj nového výrobku, popřípadě dalšího provozního kapitálu.
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