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Consumer protection from dangerous products in the Czech Republic
Růžková, Kateřina ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
This work deals with the protection of consumers from dangerous products and with systems of protection in the Czech Republic. The theoretical part includes consumer protection legislation and general safety of products. A special chapter is devoted to institutions of supervision and consumer's organizations that oversee the safety of the products, among the systems that are in work described, belong to RAPEX information system, RASFF information system and Hazard analysis control point (HACCP). The practical part presents a survey that was conducted among consumers in the form of questionnaire survey. The aim of the survey was to analyze the general consumer knowledge and information about European systems RAPEX, RASFF and HACCP.
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Research on customer requirements and perceptions of quality marks for products intended for children.
Andrejsek, Miroslav ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
The aim of this thesis is to research customers' requirements for products for children and their perception of quality marks awarded to those products. Research focuses detection of possible changes in the shopping behavior of parents, customer preferences when buying baby products, willingness to inquire about dangerous products and knowledge of quality marks for products intended for children. Results showed that the primary requirement of customers for products is quality. Revealed further customer demand for quality marks, but also their low awareness of these marks.
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Consumer protection and dangerous products
Pospíšilová, Karolína ; Horová, Olga (advisor) ; Remtová, Květa (referee)
This work deals with dangerous products marketed in The Czech Republic. The theoretical part summarises legislature concerning dangerous products, and other significant issues related to this work -- RAPEX information system, product tagging, tags for consumers, and respective supervisory authorities. The practical part presents the survey of customer awareness which was done through questionnaires. The aim of the work is to analyse consumer awareness of their rights and responsibilities, how they cope with consumer protection and dangerous products, or to what extend they are interested in product tags.
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Consumer Protection in EU
Paščenková, Jana ; Němcová, Ingeborg (advisor) ; Horák, Jiří (referee)
This work deals with consumer protection in European Union with special focus on protection of health and safety. The aim of this work is to prove that EU is capable to contribute to this issue not only by harmonizing and spreading already existing standards and regulations of consumer protection, however, that by cooperation among its member states, it is able to achieve even those results which would be very hard or impossible for individual states to accomplish. In the first chapter, the terms consumer and its protection are defined. There is also the description of the history of this issue in the world. The second chapter concentrates on the consumer protection in EU, especially on the development, various forms and the implementation of its legislation. The biggest current problems of this area are also mentioned there. In the third chapter, health and safety of consumers are discussed, as well as, the means of EU which specialize in ensuring them.
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Chosen problems of consumer protection
KRCHOVÁ, Ladislava
The aim of this thesis is to analyze the warning systems used against dangerous or unsafe products, as well as to analyze the knowledge and attitudes of consumer protection against unsafe products. The work deals with the analysis of the RAPEX and RASSF alert systems in 2009. Market research was conducted assessing the knowledge of respondents regarding dangerous products. In the final section, there is a proposal for improving these systems, as well as an economic evaluation. An analysis of the market research I conducted indicates that respondents are interested in a product?s security when they are deciding whether or not to purchase it, they know where to find this information (Internet, TV), they mostly do not understand the safety warning systems used in the EU, and they rarely seek the support of surveillance institutions. Disturbing finding was the behavior of respondents in the case of having dangerous goods (many of them stop using the product). For this reason I propose to change consumer behavior to improve the situation. I would like to achieve the change in behavior through information campaigns on television, where they would show the correct behavior and the benefits that arise from the correct behavior, such as reducing and preventing the occurrence of dangerous products on the market. The campaign would be in harmony with the aims of consumer policy for the period 2011-2014, where the safety of products and services, health, life and personal property security of consumers are fundamental priorities.
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Nebezpečné výrobky
Veletová, Martina ; Horová, Olga (advisor) ; Chvojková, Helena (referee)
Práce se zabývá nebezpečnými výrobky na spotřebitelském trhu. v první části je vysvětlen pojem nebezpečný výrobek a stručně charakterizováno několik stěžejních právních předpisů pro tuto oblast.V dalších částech je věnována pozornost dozorovým a výkonným orgánům, stahování nebezpečných výrobků z trhu a zdrojům informací.Stěžejní je část čtvrtá, která se zabývá analýzou vývoje problematiky nebezpečných výrobků.
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