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First-user testing of UX
Kalabusová, Kateřina ; Matoušek, Radomil (referee) ; Šoustek, Petr (advisor)
This Masters's Thesis is devoted to first-user testing of web application of ALVAO, s.r.o. Theories of user experience or UX testing are summarized in theory. There are a theory of first-user testing, as well as the creation of global and "task" scenarios. In the practical part of the testing itself for the fictitious company is done. Most attention is paid to testing with test subjects. The resulting testing was evaluated and proposals for improving the application.
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Implement Asset Management
Fuxa, Lukáš ; Hančíková, Ivana (referee) ; Klusák, Aleš (advisor)
This master’s thesis contains proposal to implementation Asset management to ServiceNow in unnamed multinational company. The aim of this master’s thesis is analysis of company requirements and find suitable solution of Asset management implementation with current tools. At the end I will evaluate if is possible to use selected tool.
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Support for Customers' Request Processing
Kalivoda, Vojtěch ; Rychlý, Marek (referee) ; Křivka, Zbyněk (advisor)
This thesis describes realization of the request support for customers' of company ALVAO. Main goal is to create a extension/module for the ALVAO Service Desk system, which will create a space for customers' ideas for improvement of the system. Besides adding new improvement ideas, customers are allowed to vote and create priorities by that. First, the thesis is focused on technology on which it is built ALVAO Service Desk. In the next part is analysis of the system itself. Followed by design of the extension and finally description of its implementation.
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Knowledge Management Support in the ALVAO System
Pramuka, Tomáš ; Rychlý, Marek (referee) ; Bartík, Vladimír (advisor)
This thesis is focused on knowledge management as seen in ITIL library. It includes analysis of knowledge management solutions: knowledge base in the Service Now system and actual solution of knowledge base in the ALVAO system. Furthermore, there is a design and implementation of an extension from knowledge base to knowledge management in the ALVAO system described. It has also been designed and implemented integration with the Microsoft SharePoint .
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First-user testing of UX
Kalabusová, Kateřina ; Matoušek, Radomil (referee) ; Šoustek, Petr (advisor)
This Masters's Thesis is devoted to first-user testing of web application of ALVAO, s.r.o. Theories of user experience or UX testing are summarized in theory. There are a theory of first-user testing, as well as the creation of global and "task" scenarios. In the practical part of the testing itself for the fictitious company is done. Most attention is paid to testing with test subjects. The resulting testing was evaluated and proposals for improving the application.
|
|
|
Support for Customers' Request Processing
Kalivoda, Vojtěch ; Rychlý, Marek (referee) ; Křivka, Zbyněk (advisor)
This thesis describes realization of the request support for customers' of company ALVAO. Main goal is to create a extension/module for the ALVAO Service Desk system, which will create a space for customers' ideas for improvement of the system. Besides adding new improvement ideas, customers are allowed to vote and create priorities by that. First, the thesis is focused on technology on which it is built ALVAO Service Desk. In the next part is analysis of the system itself. Followed by design of the extension and finally description of its implementation.
|
|
|
Implement Asset Management
Fuxa, Lukáš ; Hančíková, Ivana (referee) ; Klusák, Aleš (advisor)
This master’s thesis contains proposal to implementation Asset management to ServiceNow in unnamed multinational company. The aim of this master’s thesis is analysis of company requirements and find suitable solution of Asset management implementation with current tools. At the end I will evaluate if is possible to use selected tool.
|
|
|
Knowledge Management Support in the ALVAO System
Pramuka, Tomáš ; Rychlý, Marek (referee) ; Bartík, Vladimír (advisor)
This thesis is focused on knowledge management as seen in ITIL library. It includes analysis of knowledge management solutions: knowledge base in the Service Now system and actual solution of knowledge base in the ALVAO system. Furthermore, there is a design and implementation of an extension from knowledge base to knowledge management in the ALVAO system described. It has also been designed and implemented integration with the Microsoft SharePoint .
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