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Model Knowledge Management
Vokál, Martin ; Jelínek, Tomáš (referee) ; Dvořák, Jiří (advisor)
In my master’s thesis I focus on the questions of knowledge management. Theoretical part covers explanation of the basic terms and way outs of knowledge management, describes its models and perspectives and ways of its implementation and evaluation in organizations. The second part involves analysis of the present state in enterprise and designs and evaluates knowledge management with implementation recommendations.
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Application of Multi-Criteria Decision Making Methods in Selection of Knowledge Management Software
Musil, Dominik ; Dostál, Petr (referee) ; Doskočil, Radek (advisor)
This master thesis deals with the evaluation and selection of a suitable software to support knowledge management in a selected company using methods of multicriteria evaluation of variants. The first part, in theory, explains the concepts of knowledge, managerial decision-making and after that all the methods that are used during the processing of this work. The second part deals with the introduction of the company and the analysis of the current situation in the software market to support knowledge management. The master thesis focuses on the application of selected methods of multicriteria variants, which serve as a tool to support decision-making in the selection of the most suitable software for knowledge management in the selected company.
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Application of Multi-Criteria Decision Making Methods in Selection of Knowledge Management Software
Musil, Dominik ; Dostál, Petr (referee) ; Doskočil, Radek (advisor)
This master thesis deals with the evaluation and selection of a suitable software to support knowledge management in a selected company using methods of multicriteria evaluation of variants. The first part, in theory, explains the concepts of knowledge, managerial decision-making and after that all the methods that are used during the processing of this work. The second part deals with the introduction of the company and the analysis of the current situation in the software market to support knowledge management. The master thesis focuses on the application of selected methods of multicriteria variants, which serve as a tool to support decision-making in the selection of the most suitable software for knowledge management in the selected company.
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Model Knowledge Management
Vokál, Martin ; Jelínek, Tomáš (referee) ; Dvořák, Jiří (advisor)
In my master’s thesis I focus on the questions of knowledge management. Theoretical part covers explanation of the basic terms and way outs of knowledge management, describes its models and perspectives and ways of its implementation and evaluation in organizations. The second part involves analysis of the present state in enterprise and designs and evaluates knowledge management with implementation recommendations.
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E-learningové aplikace jako podpora řízení znalostí ve firmě
Latiak, Martin ; Ing. Zuzana Šedivá (advisor) ; doc. Ing. Norbert Žid, CSc. (referee)
The goal of this paper is to analyze the relationship between e-learning and knowledge management. I would also like to examine the possibility of practical applications of this relationship. To fulfill the objectives, I want to analyze the theoretical background of e-learning and knowledge management and examine the ways of creation, dissemination and use of knowledge. I will then look for common methods, goals and tools used in both e-learning and knowledge management. My contribution lies especially in an unconventional view of the key issues. I am not aware of any document, systematically mapping the relationship between e-learning and management of knowledge and investigating the possibilities of using e-learning as a support to knowledge management. The discoveries presented in this paper can be used to increase the effectiveness of knowledge management, leading to increased overall performance and more innovations in organization. The applicability of the study results is about putting them into practice. Taking the relationship between e-learning and knowledge management into account, may lead to better strategic and investment decisions. The introductory chapters describe today’s e-learning and knowledge management solutions, including the most recent ones coming from the web 2.0 world. Later the relationship between e-learning and knowledge management is discussed, including the possibilities of using e- learning as a support to KM. The concluding chapters describe the usage of particular e- learning applications, present relevant statistical data and the last one provides suggestions for e-learning solutions for different sized companies.
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Knowledge management in conditions of globally outsourced Service Desk
Halamíček, Jan ; Říhová, Zora (advisor) ; Svatá, Vlasta (referee)
The goal of this diploma thesis is to translate theoretical concepts of knowledge management into the context of providing end user support by the service desk. It strives to define specifics caused by globalized and outsourced way of providing customer service. The thesis extends the traditional interpretation of knowledge management in this field by setting up a balanced view regarding both explicit and tacit knowledge and considers also appropriate tools and methods for its efficient creation, maintenance and sharing. Final part contains a case study, showing those applied concepts in practice of a company. The thesis is concluded by a set of generally usable recommendations for more effective management of customer support knowledge.
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