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Service Quality
Hejzlar, Kamil ; Vokáčová, Lucie (advisor) ; Šárka, Šárka (referee)
The aim of this thesis is to characterize the current situation of the company Znovín Znojmo Inc. in the area of distribution and to propose any improvement in this area based on the survey and mystery shopping. The theoretical part defines the service and service quality. The following is the characteristic of the chosen company. The practical part contains macro environment, characteristic of the market in which the company operates and characteristic of the customers and the competitors. The practical part continues with the characteristic of the company from the view of marketing mix with the emphasis on the distribution. In the second half of the practical part is evaluation of the survey and the mystery shopping. The ending of the thesis is based on found weaknesses in the distribution of the company, such as a behavior of the dealer to the customer, and proposing of the possible solutions.
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Employees Training and Development in the Company
Pavliková, Martina ; Margarisová, Klára (advisor) ; Šárka, Šárka (referee)
The thesis focuses on employee training and development in a selected company and its goal is to define basic terms related to the training process, assess the current standard of training at the customer centre of the selected training company and to suggest possible improvements.
The theoretical part is based on the secondary literature listed at the end of the thesis. It defines theoretical terms related to the complete training process that serve as a basis for comparison with empirical data from the research.
The practical part evaluates the current condition of the training process and possibilities of development for the consultants working at the customer centre of the selected training company. As for the method, the research relies on questionnaires as a source of information from people responsible for training as well as on electronic questionnaires sent to the customer centre employees. This part addresses, above all, the current state of training process, which consists of several stages: identification of training needs, scheduling training plans, selecting appropriate training methods and implementing and evaluating the actual training. This part also briefly discusses the question of training efficiency.
Employee training and development in the company presents one of the most important competitive advantages available to the given company and as such, it is necessary for attaining a prominent position in the market.
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Management of Education of Employees in Organisation
Kolečková, Pavla ; Urbancová, Hana (advisor) ; Šárka, Šárka (referee)
This thesis is dedicated to the process of education in a particular organisation. The aim of the thesis is to identify and evaluate the current system of education in surroundings of the particular organisation and in case of deficiencies suggest appropriate project that will lead to improvement.
In the theoretical part it is processed the issues of employee education and the other related concepts with the aid of the analysis of secondary sources which comprise the study of the literature and other available materials. The practical part describes the organisation and the process of employee education with the aid of analysis of internal materials. There are also evaluated outcomes of quantitative research with utilization of questionnaire. On the basis of survey results it is suggested to implement a training course in communication skills in the form of e-learning. This course can help to improve the current educational system and employee contentment within the organisation.
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The effect of fertilization on potato tuber yield
Mikula, Václav ; Černý, Jindřich (advisor) ; Šárka, Šárka (referee)
Potatoes are the fourth worldwide most important crop for human nutrition after rice, wheat and maize. In the Czech republic growing of potatoes has a tradition and a huge food significance. In last years importatnt decline of growing areas have taken place and the area has stabilized on a little less than 30 000 ha, and average yield on 20 t.ha-1. Experimentally was achieved yield of 120 t.ha-1 thus the potatoes can perform importatnt part in solving shortage of food.
The aim of this thesis was to evaluate the impact of different fertilizers on potato tuber yield under different soil-climatic conditions. This thesis is a part of long-term stationary experiments which was established in 1996 on five sites with different soil-climatic conditions, but deals only with Suchdol, Humpolec and Hněvčeves. Three crops (potatoes, winter wheat, spring barley) are rotated on each site within the experiment under different fertilizers, using organic fertilizers, mineral fertilizers and the combination of them.
In Suchdol site the biggest yields were obtained in the Manure (22,8 t.ha-1) and NPK (22,3 t.ha-1) plots and resulted in higher yield by 8,1 % and by 5,7 % over control, respectively. Small differences were probably caused by high natural soil fertility. In Humpolec application of sewage sludge and nitrogen resulted in yield higher by 34,5 % (yielding 19,5 t.ha-1) and by 22,8 % (yieling 17,8 t.ha-1) over control. The lowest yield was obtained after application of manure, yield declined by 9,7 % under control. In Hněvčeves application of NPK and N+straw resulted in higher yield by 129,5 % (yielding 28,0t.ha-1) and by 112,3 % (yielding) over control, respectively.
Plots fertilized by the half dosage of manure and nitrogen to preceding crops always belonged to top 3 plots. Due to different soil-climatic conditions diverse fertilizers can be recomended. Manure for Suchdol site, sewage sludge for Humpolec and NPK for Hněvčeves.
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Comparison of employment and schwarzsystem from the perspective of employee, employer and state
Vohanková, Karolína ; Kuchařová, Ivana (advisor) ; Šárka, Šárka (referee)
The diploma thesis compares the employment and schwarzsystem from the perspective of employee, employer, and the state; it is divided into two parts - theoretical and practical. The theoretical part clarifies the employment in Czech legal system and also the term "schwarzsystem" and "independent contractors" whilst maintaining the legally defined conditions. It futher defines the remuneration for work, taxation method, and obligatory insurance payments from the employment and independent contracting activity. It contains methodical comparison of the employment and schwarzsystem as regards income tax, healt and social security, and other criteria. The practical part includes three variants for the specific company: The first with the combination of the employees and subcontractors, the second solely with the employees, and the third with the subcontractors for the work performance, and the employees solely for the support activities and management. The comparison includes the benefites for individual interested subjects and the optimum variant is defined for each subject. The final part defines the improvement proposal.
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The Issue of Accounting InformationDdistortion and Manipulation of Financial Statements - Creative Accounting
Háblt, Jiří ; Kuchařová, Ivana (advisor) ; Šárka, Šárka (referee)
The main aim of the thesis is to define creative accounting and describe selected techniques, which can be encountered in real life, including with their effect on accounting reports. For proper understanding of the issues this thesis also defines accounting in accordance with applicable laws and standards. However, the technique of creative accounting is the result of work of people who are part of an interest group which aims to present the status of the company in a distorted form. For this reason ethics in accounting is also a part of this thesis.
The practical part of the work is focused on creative accounting practices and their implications are presented with examples. These examples are accompanied by diagrams presenting the impact of the respective values on selected accounting reports and include explanatory comments.
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