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Implementation of Revenue Assurance control in the Vodafone CZ inc.
Zapletal, Jakub ; Novotný, Ota (advisor) ; Matyáš, Radek (referee)
This thesis deals with the controlling environment in the Revenue Assurance team of the telecommunication company Vodafone Inc. Its main goals are the suggestion of realizing and implementation of a new controlling process in Revenue Assurance. The individual goals of the thesis are introducing the term Revenue Assurance, so that the reader would understand the basic connection, and explanation of understanding the Revenue Assurance concept in other companies. The term is further compared to other controlling concepts such as controlling, risk management and internal audit, and the main differences among them are stated. Additionally, it explains the connection between the Revenue Assurance concept and the Sarbanes-Oxley Act. This thesis' part is then followed by an explanation of understanding the Revenue Assurance concept in the telecommunication company Vodafone CZ. The key part of the thesis is the description of the suggestion, realizing and implementation of the control into the company process. This part is preceded by a descriptive part dealing with description of the chosen method and the analysis of a telecommunication environment. The final part then deals with the question if the control has been implemented successfully and how it was working during its existence. Finally, I state the benefit for the company according to the number of the cases and the revealed amount of revenue leakage.
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Data Visualization in Business Management
Greif, Tomáš ; Švecová, Lenka (advisor) ; Theodor, Michal (referee)
Diploma thesis describes basics terms of data visualization elements in the theoretical part. There are the following main topics covered -- importance of data visualization in business management, description and application of main chart types, design and usage of complex visualizations (dashboards), key features of modern data visualization technology. Theoretical grounds are then applied on real examples from different companies in order to show how managers can benefit from good data visualization techniques. Examples from significantly different areas were chosen -- financial management, operations management, analysis of process efficiency.
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Evaluation of CPM applications - analytical portals
Tománek, Jiří ; Novotný, Ota (advisor) ; Maryška, Miloš (referee)
This thesis is concerned with evaluation CPM applications -- Analytical Portals. Based on reading up the evaluation criteria from another authors in third chapter, are chosen own criteria for evaluation of application Microsoft Office SharePoint Server 2007, where are dashboards and reports created. The thesis consists of two general sections, theoretical and practical. The theoretical section describes division of CPM applications from particular vendors of software. In second chapter are explained the most important features of CPM applications and their submission into software portfolio particular vendors, which is the first target of this thesis. In the practical section are worked up the data of fictive company named Matastav into form, which is needed for creating dashboards and reports. After that in fourth chapter, are created dashboards and reports by software MOSS 2007. Here is explanation of the creation and of course the required hardware and software installation. The software and created dashboards and reports are evaluated in fifth chapter with own chosen criteria. That is the second target of this thesis.
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Market Analysis of Applications CPM
Jastrabová, Michaela ; Novotný, Ota (advisor) ; Maryška, Miloš (referee)
This paper deals with the modern management concept of Corporate Performance Management, which is based on specific methodologies, processes, metrics and tools for measuring enterprise performance. The first part describes the basic concepts of CPM and its theoretical approaches and the current state of the market and the distribution of suppliers by the type developed solutions. The second part is devoted to testing CPM applications. First, the criteria are defined for a specific group of CPM tools and on the basis of these criteria are analyzed two selected applications. The output of this paper is review of these CPM applications from my point of view, which is the main benefit of this paper.
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The integration of MS Excel and BusinessObjects
Žižka, Ondřej ; Novotný, Ota (advisor) ; Hauzírek, Michal (referee)
The main goal of this work is to analyze the change in reporting mortgage processes in the GE Money Bank from the solution based on the application Microsoft Excel into a state, where the mortgage reporting is integrated into the solution based on BusinessObjects platform. And at the same time to carry out the comparison of new and previous solution. To partial purposes belongs the quantification of time savings and benefits resulting from the integration and adumbration of the next integration step "Generation 2". These aims were achieved by obtaining theoretic knowledge of Business Intelligence, by my participation in the real project practically and by consultations of knowledge with specialists in practice. Main contribution of this work is in suggestion and analysis of the reporting solution in the firm. It enables speed up and automatizes processes of data measure, which were ineffective and time-consuming capacities of workers. The work is divided into the four main chapters. The teoretic forepart introduces the role of Business Intelligence in a firm and acquaints readers with contemporary trends in BI. The second part has practical background. The Business Intelligence architecture in GE Money Bank is analyzed in this part. Awareness of BI architecture and data sources is important due to understanding connection of the BusinessObjects with the database. In the third part the project "Integration of mortgage measure from MS Excel to the BusinessObjects" is introduced and it is also suggested, how the integration would be proceed. At last part my personal findings are summarized, benefits of integration are formulated and future view is described. Last but not least an advice resulting from the project is showed or what would be possible to do better next time.
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CPM and implementation of dashboarding
Koucký, Jiří ; Pour, Jan (advisor) ; Zajíc, Ján (referee)
Corporate Performance Management (CPM) is a broad concept focused on managing performance of companies and is related to information technologies like Business Intelligence (BI). CPM and its associated technologies are currently one of the most tracked areas in the field of business informatics. The reason is the growing market competition, globalization, the dynamic changes on the market and the growing need for companies to effectively manage their performance. The aim of the theoretical part of the thesis is to familiarize readers with this concept, with its components and link to business informatics. The work focuses on a specific area of CPM, which is monitoring and analysis, i.e. dashboarding. In the thesis there is analyzed monitoring and analytical functionality of the software Microsoft Office PerformancePoint Server 2007 (PPS). Furthermore, there are identified dashboard and scorecard concepts and analyzed the characteristics and categorization of dashboards. There are various best-practices approaches to deployment of dashboarding into business. In the thesis there are mentioned some of these practices and basic rules for proper dashboard design. At the end of the theoretical part of the thesis there are evaluated the world's leading suppliers of CPM solutions. The aim of the practical part of the thesis is design and documentation of CPM dashboarding solution based on the real business data of the company that provides consulting services and develops BI software. The solution is designed in the PPS software and its purpose is to support the company's management in terms of monitoring the effectiveness of internal and external projects and business activities of the company. The solution is not a definitive CPM solution, but a step by the company to reveal possible weaknesses in the organization and encourage efforts to develop its own holistic CPM solution.
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Business Activity Monitoring
Frühauf, Michal ; Řepa, Václav (advisor) ; Pálka, Jan (referee)
Main focus of the thesis lies in the corporate management decision support deploying and using IT / ICT. Specific technology described is Business Activity Monitoring. The contribution of the work lies primarily in two planes. The first plane is to create as far as the most comprehensive view of the BAM. The findings are collected from different directions and areas. The first direction of research is focused on the development of Business Intelligence and description of BAM as a trend of BI, including the stages of development and projections into the future. The second direction focuses primarily on a detailed circumscribe of BAM. Its definition, deployment assumptions, basic models, the way how business can benefit from BAM usage. The third guideline shows the classification of BAM surrounded by the other / similar technologies and business solutions -- BI and BSM, and the search key differences. The second level of the work is to support the AML implementation in a specific environment of banks using BAM. This is a practical demonstration of the possibility of using BAM in practice. Basic design solution lies in the analysis of risks arising from the law and the current state of the solution. By mapping of banking processes and searching for points of risk it is then possible to deploy these risks BAM tools for their management. Motion of support lies mainly in conceptual terms.
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Process and Project Metrics
Prokeš, Josef ; Voráček, Jan (advisor) ; Lešetický, Ondřej (referee)
The aim of this bachelor thesis is to analyze a general technique which can quantify the process, focusing on typical quantities characterizing the projects. The aim of this analysis is to identify options and approaches to measure the quality of the process / project. Outset will discuss the environment, which is necessary requirement for successful collection of relevant data. For these purposes, it seems to be most appropriate the procedural approach to organization management. The next chapter provides tools, approaches, methods and measuring the quality of corporate conditions and processes, as well as modern management practices such as the BSC. This part of the thesis is closely linked topics dealing with procedural and project metrics. It deals with the definition of metrics, methods of their measurement and their important role in the environment of Business Intelligence. Finally is described the current environment of top Business Intelligence - visualization. There are discussed problems of development and design of graphic indicators of key performance processes -- The dashboards. There are also described some of the most modern methods of data visualization.
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Creating a Dashboard in MS Office PerformancePoint Server 2007
Dolejší, Vojtěch ; Novotný, Ota (advisor) ; Pour, Jan (referee)
The main task of this diploma paper was to evaluate the product "Microsoft Office Performance Server 2007" in terms of its usability for creating web dashboards. During the work, theoretical bases for the area of creating dashboards have been formed, suitable methodics for evaluating the product have been proposed and last but not least, some exemplary data have also been processed. The work can therefore be divided into two parts: theoretical and practical. In the beginning of the first part, the diploma paper introduces the most important facts from the areas of Business Intelligence a Corporate Performance Management. These facts are the most important starting points when creating dashboards. Following in this part is the dashboard technology itself. The analysis of current evaluating criteria for creating dashboards, and the creation of new criteria are the most important points of this diploma paper. The introduced criteria and their way of use have been designed concerning the various conditions and presumptions in organizations where the application of a dashboard is considered. The last chapter of the theoretical part then introduces the product "Microsoft Office Performance Point Server 2007". In the practical part of the paper, particular data is processed into a dashboard using the mentioned tool. The data used are data of a fictive firm which are used in the teaching subject Business Intelligence at the Economic University in Prague. The process of work with PPS 2007 is described rather in detail. This work can therefore be potentionally put to use also as a case study. In the conclusion, PPS 2007 is evaluated using the proposed criteria, whereas verbal commentary is added to each evaluation. For potential organizations which consider purchasing the product, conditions are added under which the purchase is recommendable.
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Evaluation `s criteria of the tools for creation dashboards in BI solutions
Chrást, Tomáš ; Novotný, Ota (advisor) ; Pour, Jan (referee)
Extensive solutions of Business Intelligence consist of wide range of projects. One of them is generating of reporting layer whose part is setting of dashboards. This diploma thesis deals with dashboards and tools serving to their formation. In the first part of the thesis there is explained the theory of dashboards in current company informatics. Consequently there is created a set of evaluative criteria helping with mutual comparison of the tool for the forming of dashboards, which is the primary aim of the thesis. In the last part of the thesis there is a presentation and evaluation of one selected tool (Dashboard Designer) according to the criteria stated in the thesis. During the evaluation of the tool it is possible to verify some of the criteria on the basis of practical experience. That is why the demonstrative implementation of Dashboard Designer over the test data is shown. Thus the second aim of the diploma thesis is completed. Aforementioned targets are achieved on account of pieces of knowledge about dashboards coming especially from the literature published by authorities in the line of business and from background research concerned with contemporary approach to the evaluation of tool for the forming of dashboards. In addition to formed criteria this diploma thesis can be instrumental to further discussion about dashboards and their role in current company informatics.
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