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The Studies During the Engagement Organizations
Děchtěrenková, Šárka ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The main goal of this thesis is to analyze a specific business process in CeWe Color Company. The thesis consists of theoretical, analytical and practical parts. In theoretical part are explained the basic concepts and approaches in the field of logistics. The following describes some of the specific elements of the logistics chain – customer service, information system of logistics and the distribution channels. The analytical part focuses on analysis the internal and external environment of the company and describes and analyses the company’s current situation. Current situation is reviewed and shortcomings are identified. At the end of work are proposed the concrete suggestions for improvement, including their benefits and conditions of realization.
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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Managing Customer Experience
Seifert, Marián ; Čaniga, Igor (referee) ; Chalupský, Vladimír (advisor)
Cieľom diplomovej práce je analýza aktuálnej situácie zákazníckych skúseností vytváraných spoločnosťou a poskytnutie sérií odporúčaní pre ich zlepšenie. Práca kriticky hodnotí praktiky ovplyvňujúce zákaznícku spokojnosť v jednotlivých predajňách spoločnosti, internetovom obchode, servisnom stredisku a zákazníckom centre. Výsledkom sú odporúčané riešenia pre poskytovanie lepších služieb na zvýšenie zákazníckej loajality, ako aj spôsoby eliminácie zistených nedostatkov.
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The Study of Logistics Services in Business
Zahradníčková, Iva ; MBA, Tomáš Halamík, (referee) ; Jurová, Marie (advisor)
The Master´s thesis deals with the logistics services studies in Sika CZ, Ltd. Company. Considering the fact that the principal activity of the company is trading, it uses logistics as a substantial instrument to achieve the customers’ satisfaction. The main objective of the thesis is to create logical structures of services and project suitable metrics for measuring customers’ satisfaction of the provided services.
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Analysis of the Development Potential of Customer Service E.ON Czech Republic, Ltd
Svoboda, Jiří ; Novák, Michal (advisor) ; Dvořák, Jiří (referee)
This thesis is focused on E.ON Group, one of the biggest provider of electricity and natural gas in the Czech republic. The E.ON Group will be compared with other competitive suppliers in customer service area. The aim of this thesis is to evaluate the suitability of services in mentioned area. This comparison should result in creating new solutions and possibly new services provided by E.ON Group. The theoretical part will contain basis applicable in real world, such as situational analysis, segmentation, and other elements necessary for a deeper insight into the E.ON Group. Finally these elements will be applied to the actual market situation in the practical part of this thesis.
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