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Applying lean produktion in the selected company
BÍNOVÁ, Petra
Bachelor thesis consists of two parts: a literature review and their own work. Literature review explains the reader with issues concerning situation of the automotive industry and lean manufacturing. Topics concerning the situation of the automotive industry deals with the number of cars in the Czech Republic and the world. There is an explanation of lean manufacturing and selected methods, explaining the difference between gradual improvement and improving jump. The actual work consists of chapters on the characteristics of the company, the structure of production and planning, manufacturing process selected group of products, material flows of goods and estimating losses, adding value and suggests possible zlepšení.Vše is applied to the company ŠKODA AUTO a. s., in that its activity is analyzed for calendar year 2012. Finding the necessary information regarding the operation of the company was studying the annual reports, websites and communication with executives including a tour of the museum and business operations.
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Assess the impact of quality management in the business to strengthen its competitiveness
NOVOTNÝ, Jaromír
The aim of this bachelor work is to evaluate the quality management system with the aspect on competitive advantage of the company GiTy, a. s., based in Brno. The company has been operating for over 20 years. The work is complemented with clearly organized tables and graphs. On the basis of the information (evaluation report IMS 2008), an analysis was made of the state of management of the quality management system, which was the basis for a proposal to improve. An analysis also showed that the company needed GiTy certification (QMS, EMS, ISMS) to obtain 88% of its sales. This finding can document the importance of the quality system in GiTy, but also on the Czech market. Incremental improvements to the proposal is the introduction of the cost of monitoring the quality of the company to better manage the money spent on quality. The main proposal is to improve the introduction of service management system (ISO 20000). This system of business in the beginning of the introduction of debit cost of 120000 czech crown, but the benefits will be substantially higher. The purpose of this system is to increase the level of service, reduce costs, risk and time to introduce new products and services, improve use of resources, increasing productivity and obtaining a competitive advantage over other providers of IT services.
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Sponsoring in the financial area
Sýkorová, Eliška ; Postler, Milan (advisor) ; Medek, Milan (referee)
This thesis examines how can be sponsoring used in the financial area, especially in the insurance business. Definition of sponsoring as one of the tools of commercial communication is given and also the specifics of sponsoring in the financial area are described. This thesis also presents the main sponsored project of Kooperativa insurace company, especially it distinguishes the project of International music festival in Český Krumlov. There are also some suggestions for future improvement in this thesis.
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The analysis of the number of reclamations and of the reclamations handling process in the LASSELSBERGER, a.s. company
Davídková, Veronika ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
Main subject of the thesis is customer satisfaction. The introductory theoretical parts of the thesis are devoted right to the customer and his/her satisfaction, to its measuring methods and to the way how to handle complaints, eventually reclamations in corporations. The practical part of the thesis focuses on the analysis of qualitative reclamations and of reclamations and complaints handling and customer satisfaction evaluating processes in the LASSELSBERGER, a.s. company producing ceramic wall and floor surfaces. The objective and the outcome of the thesis is formulating a set of recommendations arising from elaborated analysis and also from theoretical findings. These recommendations should improve actual run of analysed processes considering the quality of output of those processes and for sure considering the customer satisfaction.
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Complaint analyse in Black and Decker
Zrůstová, Pavla ; Hůlová, Marie (advisor) ; Chvojková, Helena (referee)
This thesis is divided into two parts. First part includes simple analyse of recieved complaints in 2005 - 2008. Target of this tehsis is finding of the most problematic places in system of quality management by the way of complaints. In second part are solved individual complaints taken in 2008. Effect of this thesis is formulation of proposals and actions for improvement of whole quality management system in Black and Decker.
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