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Increasing quality of the social service of home for the elderly in Karviná
Mrlina, Rostislav ; Štegmannová, Ingrid (advisor) ; Tomšů, Lena (referee)
Diplomová práce se zabývá problematikou standardů kvality poskytovaných služeb, konkrétně zvyšováním kvality sociálních služeb Domova pro seniory v Karviné. Cílem práce bylo zjistit, jak se projevuje subjektivní vnímání pracovníků ohledně způsobu poskytování sociálních služeb na základě jejich poslání, zásad poskytování služeb, osobních cílů uživatelů služby a jejich chování a postojů. Teoretická část je zaměřena na definování kvality, a to v souvislosti s kvalitou poskytovaných služeb domova pro seniory, měření a zvyšování kvality sociálních služeb. Dále se zabývá přístupy zaměřené na člověka jako model, který může být vodítkem "dobré" služby v návaznosti na možné důkazy o zvýšení kvality poskytovaných pobytových služeb pro osoby vyššího věku. Ty vycházejí především ze standardů kvality poskytovaných služeb. Postoje a chování pracovníků jsou sledovány v rámci empirické části ve vybraných situacích, které jsou v organizaci považovány z hlediska přímé péče a ochrany práv uživatele za rizikové. Na základě výsledků z ohniskových skupin jsou vytvořena doporučení, která mohou být základem pro změny v pojetí kvality v dané pobytové sociální službě a nastavení programu jejího zvyšování. Klíčová slova: Sociální služby, domov pro seniory, kvalita, měření kvality, zvyšování kvality, kvalita života seniorů,...
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Difficulties arising from individual planning in a particular old people's home
Krupičková, Kamila ; Štegmannová, Ingrid (advisor) ; Furmaníková, Lada (referee)
This diploma thesis analyzes the current situation of the individual planning of social services in a particular home for the elderly. It attempts to focus on uncovering the causes of partial failures in the individual planning process from the perspective of key employees. Therefore, the main research question of this diploma thesis is: "What are the problematic aspects of individual planning in a particular home for the elderly?" The thesis is divided into two parts. The theoretical part is focused on the legislative basis for the social services, including a definition of home services for the elderly, quality of social services, principles and specifics of individual planning with the elderly, and the role of the key employee in the system of individual planning during the provision of social services. In the introduction of the empirical part, the choice of qualitative research strategy has been justified where the technique of collecting data was described, units of the research were defined, the main research question was operationalized, and the research organization was described. The empirical part includes an analysis and interpretation of the findings from the research. The obtained research focused on a document analysis and discussion within the focus groups of key employees'...
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Quality of domiciliary services from a user's perspective
Slaná, Petra ; Štegmannová, Ingrid (advisor) ; Wichsová, Jana (referee)
Petra Slaná ABSTRACT The thesis "Quality of domiciliary services from a user's perspective" deals with issues of quality of care services. Its aim was to find out what users expect from a quality service. Based on qualitative research and knowledge gained from practice was also to create a methodology for user satisfaction domiciliary services. The thesis consists of two parts, theoretical and empirical. The theoretical part contains the definition of old age, approaching the issue of aging, self-sufficiency and human needs in old age. It provides demographic and statistic data about the aging population. It focuses on social services in general, their definition, types and forms. It outlines the form of social services for seniors in the Czech Republic and in selected countries of European Union. It describes systems of quality used in the commercial sphere and in the service area. The theoretical part concludes with an overview of the factors which determine user satisfaction. The aim of the empirical part was to identify areas that may be an important quality of service criteria. Thanks to these users can evaluate the quality of services. To achieve this aim, was chosen qualitative research method. The empirical part of this thesis is therefore devoted to qualitative methodology of the research,...
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Experience of accompanying organisations by the realisation of agreements about the foster care.
KUBATOVÁ, Michaela
The Bachelor thesis focuses on social workers in accompanying organizations and their opinions on The Agreements on the performance of foster care and on the Quality standards based on Act no. 359/1999 Coll., on socio-legal child protection (SLP), as amended. The thesis has two main sections, a theoretical section and a practical one. The first section deals with family; its functions and existing forms of substitute family care in the Czech Republic. The next part of the theoretical section names and describes various forms of substitute family care and devotes a special chapter to the case of foster care. The following part focuses on the process of the foster care mediation. The theoretical part also includes The Agreements on the performance of foster care and deals with SLP Quality standards. The second practical section describes empirical research that analyses experience of charged persons and OSPOD (Authority for social and legal protection of children) with the performance of activities related to accompaniment of the foster families. The goal of the research is to unravel factors which contribute to the successful fulfilment of The Agreements on the performance of foster care and to analyse how the SLP Quality standards affect the performance of the foster care. The empirical research relied on three research questions: 1. What aspects of the foster families accompaniment contribute to the optimal/successful fulfilment of The Agreements on the performance of foster care in the case of charged persons and in the case of OSPOD? 2. What are the advantages and disadvantages of entering into The Agreements on the performance of foster care with charged persons and with OSPOD? 3. What is the opinion of charged persons on the SLP Quality standards and how do these standards, according to their opinion, affect the performance of The Agreement on the performance of foster care? The practical part applied the tools of qualitative research. The data gathering relied on semi-structured interviewing. The research sample included seven respondents: five social workers and two adult care providers from South of the Czech Republic. The results of the qualitative analysis show that the amendment of the act had a number of positive outcomes in the area of the SLP. Both social workers and adult care providers agree that the amendment of the act improved and broadened the access to the foster care and increased public awareness about the foster care. The introduction of the compulsory Agreement on the performance of foster care led to the establishment of new organizations that focus on the accompaniment of foster families. Furthermore, according to social workers, the fact that due to the introduction of The Agreement on the performance of foster care all foster parents now have the same legal rights and obligations is a considerable contribution. All key workers agreed on the crucial importance of the SLP Quality standards. However, they also suggested that there are numerous issues that still need be improved.
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Social Protection and its Practical Use
BUKOVSKÁ, Terezie
This bachelor thesis is about the novelization of law num. 359/1999 Sb., about a children´s social-jurist protection and about the introduction of the term "a social curatorship for children and teenagers". The function of a curator for children and teenagers is clarified by the novelization. The theoretical part is divided into three chapters. The first chapter is about history of social-jurist protection of children in our area and about the term "social curatorship". As the next there is a description of children and teenagers social curator´s work, which is specified in the mentioned novelization. In the next part of this chapter the institutions, which cooperate with curator for children and teenagers are described. In the last part of the first chapter changes which have become after the novelization are described. The Second chapter is about problem children and about children in upbringing institutions. In the third chapter the whole proces of introduction of quality standarts is explained and there is also the description of each standart. The research in this bachelor thesis set one main target and two subtargets. The main target of the research was to chart how the changes in the law about social-jurist protection of children influence the work of curators for children and teenagers. The first subtarget was to find out the curators´ opinions about proces of an implementation of quality standards of social-jurist protection. The second subtarget was to chart how curators for children and teenagers see the changes in an assessment and solving of individual cases. In my research I set three questions: 1. Which changes connected with introduction of standards of social-jurist protection are positively rated? How much have the changes become evident in a practice? 2. What changes connected with the introduction of standards of social-jurist protection are negatively rated? How much have the changes become evident in a practice? 3. Are the changes beneficial in the assessing of individual cases? And if they are, in what they are the most beneficial? In an empiric part of bachelor thesis the method of quality survey was applied. I used a method of a questioning with a half-structure interview for information acquisition. There were 5 social curators for children and teenagers from the town Brno in the final research group. I used open coding technic in procesing the research. Qualitative investigation shows that - thanks to the introduction of quality standards to the area of social-jurist protection of children - the proceeding of every employees is united. Every addressed curators have agreed that the declared simplifacion of this agenda has not become true. They even feel that the agenda has become bigger. The addressed curators are very satisfied with an expansion of education. They think it was very necessary and it is very useful for them.
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Requirements of quality in social work and health care
BURZALOVÁ, Alice
The aim of my thesis is the comparison of demands for the quality in social work and health care required by legislation and expert sources. This thesis deals with quality standards in these professions, which, nowadays, represent a necessary component for the execution of these fields. Both disciplines endeavour to increase the quality of patient´s life in various ways. Furthermore, health care highlights a sanitary component.
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International standards Quality for Children in the practice of the social and legal protection of children in the Czech republic
Čížková, Barbora ; Pazlarová, Hana (advisor) ; Šabatová, Anna (referee)
Čížková, B. (2011). International standards Quality for Children in the practice of the social and legal protection of children in the Czech republic. Praha: Faculty of Arts, Charles University. Master's Degree Thesis. The object of this work is to identify the weaknesses of the current system of the alternative care by comparing casuistry with the standards of quality. I use casuistry of the current or former clients of foster care. In the first part I put the topic of social and legal protection of children into context of international and constitutional documents. There is also a chapter about the Standars Quality4Children. Then I focus on the situation in the Czech republic. I start with the descripction of the current system and finish with the process of transformation of the system of care for children at risk. The bill changing the Act No. 359/1999 Coll. on the social and legal protection of children was published. It is the first step to the transformartion and it's necessary to be followed-up other steps. The actual explorative empirical part of this work is conducted by a qualitative research strategy. The empirical investigation was executed in form of interviews with twelve respondents. Research sample consists of two social workers (from authority for social and legal protection of...
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Problems of the ethics of the social service inspector's professional behaviour in the residential facilities
Sládek, Miloš ; Haškovcová, Helena (advisor) ; Janečková, Hana (referee) ; Truhlářová, Zuzana (referee)
The presented dissertation is concerned with the ethic features of the quality of the social services inspectors professional behaviour in the residental facilities. This dissertation is divided into two main parts. The first part comprises theoretical bases related to given problems with the analysis of the relevant professional literature. The other part comprises with the actual research, the aim of which was finding ethical contexts of the inspection performance, inspector's education in the ethics, ethic code of the inspectors, the inspector profession and the value preferences of the inspectors. The main target is to analyze the ethical connections during the ispection performance in chosen residential facilities of the social services. In the research the quantitative and qualitative methods, the questionnaire survey and structural interviews were used. Based on the synthesis of the acquired knowledge the dissertation presents a view of the ethics application in professional activities of the inspectors. Key words: social services, quailty standards, quality inspections, values, ethics, the ethic code, career of the inspector, residential social services.
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