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Aspects of social communication with clients in crisis situations
DIVIŠOVÁ, Milena
The aim of this thesis is to resolve conflicts in crisis situations. The topic will be addressed from the perspective of negotiating parties. Bachelor thesis in theoretical part will deal with the various concepts of selected issues, crisis negotiation, as part of a specific crisis communication, specifics of various crisis situations, tasks negotiator, negotiation and training. It also focuses on extremely complex a serious communication activities associated with overcoming a difference of opinion in the direction of the agreement, respectively. Solve hostage situations to provide guidance on how to survive through appropriate communication. The practical part deals with the number of cases handled negotiations in practice for the years 2007-2013 in the South Region, based on statistical data, followed by an analysis of communication -intensive situations where through individual case studies examining the typology of crises, typology of individual perpetrators, their motivation, mental state instead of negotiating, the first contact with the negotiator, critical moments in the negotiations, a way to end the incident and in the end the author formulates the most important principles in negotiations communication management practices in crisis situations .
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Prevention and Control of working Conflicts
Štěpánková, Markéta ; Procházka, Jan (referee) ; Franková, Emilie (advisor)
This thesis elaborates basic overview of communication tools dealing with the prevention of work-related conflicts. The work examines the conflicts of tax advisers in the course of their practice and identifies gaps in communication. As an integral part of the thesis was made a survey focusing on problems in communication between a tax adviser and client. Based on these findings were suggested measures for improvement.
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Psychological manipulation in interpersonal relationships
ŠVACHOVÁ, Alena
This work addresses psychological manipulation, which influences interpersonal relationships in negative way. The work consists of three main chapters. The first chapter offers basic information about the phenomenon of psychological manipulation in interpersonal relationships and introduces the reader to its history, the definition of the term and the classification of manipulations. The second chapter is focused on the personality of the psychological manipulator; it is the crucial part of the work. The third and at the same time last chapter is concerned with the possibilities of defence against manipulative conduct. Psychological manipulation appears in any social environment and in many cases it is hard to recognize. Therefore it is necessary to realize what kind of weapons and strategy psychological manipulators use and how can one defend himself against their psychological pressure.
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Assertiveness against mobbing in the state sector.
RAPČANOVÁ, Anna
This bachelor thesis deals with the problem of mobbing occurring in the public sector and defense capabilities in the form of assertive behavior. The theoretical part is devoted to the basic terminology. There are also explained in the form of a negative style conflicting behavior, aggression, passivity, manipulation, conflict, and others. The practical part of the thesis is focused on the survey, where the aim was to map the occurrence of mobbing in an environment of government and various mechanisms of behavior, defense, and while the efficient use of tools assertiveness at work in the state sector. In conclusion, this work was designed prevention program called "assertiveness against mobbing".
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Assertiveness at Work
Čapková, Zuzana ; Hiršová, Miloslava (advisor) ; Míková, Irena (referee)
This bachelor thesis discusses the fact that if and in what ways the elements of assertiveness could be used in a chosen workplace and the kind of influence it has within the working atmosphere. Also within the conflict resolutions. This thesis is divided into two parts. The first part is the theoretical part where individual components of communication and transaction analysis as described. The part also discusses the assertiveness and behavior and conflict within the workplace. The practical part of the thesis is found from data obtained from questionnaire within the chosen company and from the analyze the relationship between assertive behavior and social atmosphere. The end of the thesis is a summary of recommandation for managers of the company.
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Accents of Social Work of Police Officers
SITTER, Pavel
Every police officer goes through a variety of different situations during his/her working day, out of which social contact and communication with other people forms the largest percentage. The profession of police officer is unique and performance of its duties brings with it increased demands on the personality of each police officer in many aspects. Regardless of the official position, rank or place of work, the common basis of the police profession is work with people and information. Mastering the general principles of successful communication and basic communication principles, together with understanding the main causes of communication disagreements, is good communication equipment, which can be applied in everyday communication with others, as well as in professional communication. The aim of this thesis was to determine how members of the traffic police manage aggression of road users towards them if they are subject to punitive measures, whether in dealing with participants of road accidents use haptics as a means of understanding, comprehension or expression of belonging and what they imagine under the slogan "To help and to protect." This thesis is divided into a theoretical and a practical part. The theoretical section provides information on laws and regulations regarding the scope of work and activities of the Police of the Czech Republic with theories and examples of appropriate communication. The practical part presents results of quantitative research through questionnaire survey and results of qualitative research using methods of case report. The research results showed that the traffic police officers would be interested in improving assertive techniques, focusing on good communication to manage aggressive behaviour of road users. It is a challenge for police training centres.
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Teacher's communication skills
ZIKLOVÁ, Hana
This diploma thesis concerns the area of self-presentation of a teacher and effective use of his communication skills. The thesis is divided into two parts. The first part is theoretical and presents basic concepts of social communication and defines communication skills essential for effective teaching. The practical part is partly based on the output of a questionnaire survey where the author probes knowledge of communication skills of students of pedagogical faculty and how they evaluate their readiness for the profession of a teacher. Then the author provides a summary of the main rules of communication, necessary skills and practical recommendations. Summary of the main rules of communication, necessary skills and practical advice is also a guide that should help prevent problems with self-presentation and to mitigate or eliminate deficiencies in this area.
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