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Review of information portal www.ikvalita.cz
Šejvlová, Iveta ; Plášková, Alena (advisor) ; Lévay, Radek (referee)
This master thesis deals with internet information portal ikvalita.cz review. The main goal is to propose possible improvements. The thesis contains theoretical part which is concerned with information sources and improvement metodology. Practical part proceed from analysis on current state of information portal. It contents content analysis, structure analysis and also SWOT analysis which was made to summarize what was find out and to identify strengths and opportunities for improvements. Specific actions follow for both short time period (half year) and also for long-term time horizont. Commercialization is the topic of final chapter, which propose different ways.
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Implementation of the management quality system in a selected organization
Komjatiová, Petra ; Plášková, Alena (advisor) ; Hykš, Ondřej (referee)
The goal of my Master's thesis is to evaluate which requirements of the certification standard ČSN EN ISO 9001:2008 and of the quality legislation the organization Alois Hynek meets. The other goal is to create a documentation which is required by the standard ČSN EN ISO 9001:2008 and to suggest which steps need to be taken to meet all of ČSN EN ISO 9001:2008 and legislation requirements. The Master's thesis is divided into two parts -- the theoretical one and the practical one. In the theoretical part I define the term quality and I list approaches of management of quality and laws applicable in quality. In the practical part I mention basic information about the organization Alois Hynek -- its history, products and organizational structure -- and I analyze which requirements of the standard ČSN EN ISO 9001:2008 and of legislation the organization meets and which areas have to be improved. In cases where the organization doesn't meet the requirements I suggest a solution. Documentation required by ČSN EN ISO 9001:2008 is in the attachment of my Master's thesis.
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Comparison of effectiveness of different quality management systems in a given company
GREGOROVÁ, Vendula
For this work a firm called ČSAD JIHOTRANS a. s., which provides transport services and holds certified norms ČSN EN ISO 9001, ČSN EN ISO 14001 a ČSN EN ISO 22000, was chosen. The goal of this thesis was to analyse the quality management system in the company with specialisation on ?regular and irregular transport of passengers?, to compare constituent conceptions of quality management and to suggest potential changes. In the main part a research in the chosen company is described. This research is aimed on an analysis of costs related to quality, the development of reclamations, a questionnaire examination for an evaluation of customer satisfaction, the efficiency of the process ?regular and irregular transport of passengers? and a comparison of constituent conceptions of quality management.
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Quality management in leading system in chosen company
CHADIMOVÁ, Iva
Summary Along the development of bussines and market environment, where supply is superior to demand todays world brings also higher standards of a customer. Customers aren't willing to make any concessions or tolerate mistakes of suppliers, and still demand highest quality. Companies are exposed to big competition and searching for possibilities how to prevail on market. One of these possibilities is high quality product and service. The amount of companies, which have quality certificates proves how important is to have good reliable product. The product and service quality became an important rival factor and often evenly matched, or even more important then price. Graduation theses is concerning area of a management quality as a tool for upgrading efficiency of a company and quality management with the purpose to gain and maintain customers satisfaction. The objective of this theses is to evaluate actual situation of quality management and to propose general changes in managing, leading to create quality system which enables acquirement of the quality certificate. To achieve objective of this theses, an analyses of current management in a certain company was elaborated. On the base of this analyses general changes in quality management were proposed by selected elements of the norm ISO 9001:2000. The outcome of this work proves, that there are many steps and changes needed to be accomplished to achieve in the quality management which is true to the norm CSN EN ISO 9001:2001.
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EFQM - model Excellence
FLOSMANOVÁ, Eva
Diploma work work is bent on region management qualities. Loading and application mock - up European endowment for drive qualities EFQM to the police Czech republic. Analysis progress loading to the police practice and choice formation police Czech republic. Evaluation of the process loading and his contribution in improvement efficiency, qualities and image.
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The quality management in the chosen company
KLIMASOVÁ, Eva
The quality, providing the right comprehension of the meaning, is the key factor of any successful company. There are a few reasons why companies are more and more interested in quality. In the nowadays oversaturated markets the quality could be perceived as a competitive advantage. Modern-day client is choosy and don{\crq}t put up with anything ordinary. Clients´ sensibility to the level of quality of the products is constantly raising. Including the factor of quality to the goals of the company decrease costs, for example repairs costs, and increase revenues, for example revenues from increasing market share. The quality of goods and services is also required by law, for example protection of rights available to consumer. This bachelor work is focused on a quality management of the given company STAVCENT a.s.. The company was established in 1992 and became a construction company that attend to the complex solutions and executions of industry, civil and housing units in the South Bohemia. STAVCENT a.s. is linked to the longstanding tradition, comming into being in 1950 with formating of municipal construction companies, in the field of construction and service of buildings. The company is aware of increasing stress on the required quality of goods and services. In 2006, with a view of gaining a competitive advantage, the quality management system was instituted . This system is inovated and maintained. Thanks to certification of tree systems of quality the company gained ,, Golden certificate{\crqq}. STAVCENT a.s. can be proud of cerficates - ISO 9001, ISO 14001 and OHSAS 18001. As it was derived from the analysis of the quality management of the given company, the level of the quality management is high. In evidence of the high level there is a certificate ČSN EN ISO 9001:2001. The company carry on increasing of the level of the quality of provided services because this is the main way of acquiring new clients and maintain the old ones.
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Influence of Quality Management on the czech business domain
Procházková, Jitka ; Vostrovská, Zdenka (advisor) ; Plášková, Alena (referee)
The aim of this thesis is to map out the situation with recent experience of czech firms with implementation of quality management system in the form of international standard ISO 9001 and confirm or disprove the hypothesis that the implementation of quality management has a positive impact for the company's economy and improves it's effectiveness. The theoretical part is devoted to the definition of quality management system and to the reason why companies implement this system and what benefits this system has. The practical part of this dissertation is devoted to the realization of questionnaire's survey between chosen companies which have implemented ISO 9001. This survey should discover benefits and costs of certification and the change of performance index of the firms.
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