|
|
Mission in the Life of Organization
Nováková, Zuzana ; Vrzáček, Petr (advisor) ; Suchel, Jakub (referee)
Master's thesis entitled "Mission in the Life of Organization" explores the phenomenon of mission. The work is closely focused on the area related to non-profit organizations that provide social services for the target group of seniors. In the theoretical part is mission defined by recognized standards of quality of social services and from the perspective of literature. Furthermore I view it in the context of the needs and size of the target group and social demand backing group organization. Subsequent chapters are devoted to the topic of mission in context of strategic planning, fundraising, public relations and ultimately organization culture. In the empirical part I present the implementation of qualitative research. The research was conducted using a case study approach in two registered organizations providing social services to seniors. The aim was to answer the research question: How do perceive the mission of organization its employees? Research was conducted through semi- structured interviews methods. The result is the following statement, which is valid for both cases: All employees are able to interpret the mission of their organization through their own values and experiences. Whether the employee's mission is shared or not shared, or employees consider it to be part of a formal, is...
|
|
|
The influence of supervision and job evaluation on motivation of social services workers
Mrázková, Alena ; Vodáčková, Daniela (advisor) ; Pazlarová, Hana (referee)
The thesis concentrates on influence of work evaluation and supervision on motivation of workers of low threshold clubs for children and youth. Supervision and work evaluation is perceived as an obligation for providers of social services defined in quality standards of social services. The thesis concetrates on effects of supervision and work evaluation on the motivation of workers. The opening of the thesis describes roles in the process of motivation (roles of workers and the roles of their supervisors and senior executives), along with two fundamental theories of motivation (developed by Maslow and Herzberg). In the same chapter, the risks connected with work motivation (helpers' syndrome and burn-out syndrome) within helping professions are tackled. The thesis further introduces measures, which influence motivation of workers, employees of social services, namely financial recognition and education. Attention is also paid to non-financial means of motivating employees. Two selected measures of non-financial motivation, supervision and work evaluation, are described in greater detail, specifically in terms of their foundation, function, form, procedures, purpose and impact. In the pratical part of the thesis it is verified, whether all low threshold clubs for children and youth carry out...
|
|
|
Supervision of Workers in Social Services on the Field of One-to-one Assistance in Organization Hewer for Center of Prague 2
Botková, Petra ; Vorlová, Marie (advisor) ; Mašát, Vladimír (referee)
Thesis called "Supervision of workers in social services on the field of one-to-one assistance following on standards for quality of social services in organization Hewer for center of Prague 2" puts a target to find out, how workers in social services of the Hewer organization for center of Prague 2 perceive supervision, if they consider it as a possibility of increasing their proficiency, and if this possibility is fully used by them, if they are conscious of it and know about its existence. At the beginning of the thesis, there is introduced background information which led to choosing this topic. It the treatise of this thesis, there is described, what is a supervision, who is a supervisor and types of supervision too. Next part describes social services, where the one-to-one assistance is introduced to deeper details. Further, there are standards for quality of social services and a description of supervision from the point of view of "The Guide for providers of social services ". Then, the thesis provides information about the Hewer organization. The practical part of the thesis deals with survey. An evaluation of the target is a part of the conclusion.
|
|
|
The protection of users of institution for dangerous children and youth against prejudices and negative rating
POSTLOVÁ, Erika
Thesis concerns with the point of protection of those using institutions for dangerous youth against prejudices and negative rating. The protection against prejudices and negative rating is one of the criterions of quality standards of social services in the Czech Republic but also a criterion of the quality measure rating at the same time. This criterion will be probably removed from the czech legislation, therefore the thesis focused on consequences of this change. The first chapter is applied to the protection against prejudices and negative rating from the point of view of the czech legislation. It also describes issue of prejudices and negative rating from the point of view of various scientific disciplines which corncerning with this subject. The second chapter provides a comprehensive overview of activities of institutions for dangerous youth in the Czech Republic. The third chapter reflects request for the protection of those using institutios for dangerous youth against prejudices and negative rating in those institutions. On the basis of this reflection, the point of the mentioned request is set from the point of view of ethics and legal system. Practical issues and factor, entering into this field, are took into consideration in that part too. The protection against prejudices and negative rating is ethically substantiated, but it isn't a good tool for the quality rating of the service, because on its basis, it isn't possible to judge if the service quality is fulfilled or not. The design of the request is in breach of two sections of law about social services. The protection against prejudices and negative rating is closely connected with othe documents concerning with the human rights which have to be fulfilled by the institutions for dangerous youth.It follows that if the request will be removed from the social services standards, it won't disappear completely. The protection against prejudices and negative rating would remain in the awareness of the institution staff, but it is misleading to judge service quality on the basis of the protection.
|
|
|
Social workers' interpretation and approach to quality standards of social services
SKALOVÁ, Anna
The thesis investigates social workers' interpretation and approach to quality standards of social services, both in terms of lived experience, and in terms of individual concepts and understanding of the workers themselves, especially with regard to their experience in a particular organization. The thesis also deals with the interpretation and approach of social workers to the protection of fundamental human rights and freedoms of clients in quality standards. The thesis theoretically describes and depicts the current situation regarding quality standards and the forthcoming changes. Interpretations and approaches to quality standards are investigated by the analysis of interviews with social workers on this issue. The thesis deals with the protection of human rights in social services and their guarantee in the form of selected quality standards, and examines quality standards in terms of values, rights and freedoms of clients that they are protecting. This work describes whether and how social workers perceive values, human rights and freedoms that are behind quality standards of social services and how they interpret them and use them in their practice, as evidenced by opinions of the social workers. Quality Standards of social services are also investigated in terms of ethics, particularly ethical values and analyzes the approach of social workers to quality standards.
|
|
|
The motivation for the social work profession
KOŽURIKOVÁ, Magda
The thesis deals with the motivation that leads social workers to the choice of this profession. It refers mainly to the fact that the social work profession does not always act on the basis of pure motives, but sometimes its motives to help people can be not entirely correct. Despite this fact it cannot be said that such employee is unfit for social work. The crucial thing is to become aware of the source of the desire to help others and to learn to work with it. The theoretical part of the thesis should lead the readers who are involved in helping professions to think about what their motivation to be a social worker is and to use their knowledge for the benefit of their work and their clients. At the end of the theoretical part I deal with the burnout syndrome which may be caused by unresolved shady motives for a worker and also the question of the proper motivation and taking care of it. The practical part contains a study carried out by means of questionnaire, which was designed for social workers / social service workers in organizations if the Moravian-Silesian Region. It deals with the study of motivation (the motivation in choosing their profession, how the length of practice affects the motivation, the care of worker motivation in organizations, positive and negative motivation factors).
|
|
|
Social therapeutic workshop from the users´ point of view
SEVEROVÁ, Simona
The thesis focuses on satisfaction of users of o.s. FOKUS Tábor with the services provided by the social therapeutic workshop. The theoretical part introduces two basic groups of a mental illness. Further on, this part describes rehabilitation of long-term mentally ill patients. The thesis aims at obtaining an overall review of services provided by social therapeutic workshop o.s. FOKUS Tábor from their users. The practical part concludes by a presentation of gathered information. Three following parts are elaborated the most ? satisfaction survey of the services provided, users´ awareness of the rules to submit suggest ons, complaints and suggestions from the users to the activity offer of the social therapeutic workshop.
|
|
|
Requirements for telephone crisis intervention for victims of human trafficking
HONZÍKOVÁ, Eva
The thesis topic ``Requirements for telephone crisis intervention for victims of human trafficking{\crq}q was chosen because of the author{\crq}s personal experience. The thesis aims to map out a comprehensive picture of a specialised helpline for trafficked persons and to compare its requirements with those of the helpline for the general public. Human trafficking is a criminal act which entails an abusive breach of human rights. Recent expansion in Europe is often connected with a specific migration situation, so it is a current topic. Human trafficking is widespread throughout the whole of the Czech Republic, and as the victim is prevented from moving freely and is torn from their familiar surroundings, it is important that they have unlimited access to a contact. For that reason, initial contact with victims of human trafficking is often made through telephone crisis intervention, which must be highly professional. The working theory deals with telephone crisis intervention, human trafficking, workers and clients. It explains TCI in the context of clarification of formats and different types of services. Online counselling is described further, help-line working methods are clarified and the basic service principles are outlined. Another area of focus is help-line workers and their training, cooperation and supervision. The next chapter concerns human trafficking and explores legislative problems, the human trafficking mechanism, forms, routes, causes and consequences. The final aspect is clientele, and explains the use of the term trafficked person and victim of human trafficking, and describes the risks to clients who contact help-lines. The aims of this thesis were to clarify the characteristics of telephone crisis intervention for issues of human trafficking; to compare the conditions of a worker dealing with specialised telephone crisis intervention with general telephone crisis intervention for the whole population; to map out the working procedures within telephone crisis intervention; to map out the working procedures within online counselling. The author believes that aims of the thesis were met. Qualitative research was used to achieve the aims of the thesis. Data was obtained through interviews conducted by the author. The data gathering technique used was to conduct a semi-structured interview with open question. The interviews lasted for approximately one hour and were composed of two parts. The research sample included two groups of participants {--} workers providing telephone crisis intervention services. The first group was made up of 10 workers who work on specialised help-lines directed at human trafficking. The second group was comprised of 10 workers providing telephone crisis interventions for the general populace. The author formed three hypotheses based on the results of this qualitative research. There is the same need to complete the basic course of crisis intervention for consultants working on the ordinary help lines as for the consultants working on specialised help lines. Consultant on specialised help lines is more focused on providing a service of legal information than the consultant working on the ordinary help lines. Younger help-line consultants on the help lines for victims of trafficing don't see exactly the specifics of that line. The author believes that the work could be useful for organisations providing specialised help-lines for victims of human trafficking.
|
|
|
The Specifics of Restrictive Practice in Social Services
FRYČ, Vladislav
This thesis follows the insufficiently mapped-out issue of restriction in social services and investigates the ways in which it is used towards clients. First-mentioned is the evolution of social services towards its current concept. Afterwards, important terms pertaining directly to the practical issues of social services are defined, based on the social services act. The definition of restrictions and restrictive measures, in accordance with current legislation, follows and their concept is confronted with the concept of human rights and human dignity.The work concludes with descriptions of situations where the clients human rights are violated, their solutions and also possible ways how to prevent the violation of human rights in such cases.
|
|
|
Use of Supervision in the Social Services
BARNETOVÁ, Martina
The thesis focuses on mapping and analysis of the current functioning of supervision in social services in the region of Liberec. The research aspires to find answers to the question of the scope of supervision in the social services in the given region and what type of supervision prevails in these facilities. The theoretical part of the thesis focuses on collection and classification of generally available documents on supervision in the Czech Republic. It deals with the definition of the term supervision and the historical context of its creation in the field of social services. This part of the thesis describes the basic functions of supervision, structure of the supervisory process and its types. It draws the basic conditions of a successful introduction of supervision in organisations and in this context deals with the current issue of supervisions as a part of the quality standards of social services. The aim of the theoretical part is to create theoretical starting points for the practical research and determination of hypotheses. The practical part aspires to map the current situation in the supervisory activities in the field of social services. The research was carried on in the region of Liberec in social services facilities. The practical part included a preliminary research performed in the form of a controlled interview with five supervisors. The research itself had a form of a questionnaire. The aim was to find out whether supervision works in the facilities, what is the most frequent topic of the current supervision, how the workers conceive supervision and what type of supervision prevails in the organisations. Secondarily, the research focused on the analysis of the used from of supervision, frequency of supervisory meetings and review of the supervision by the workers. A partial goal of the research was to find out how the head workers cope with the introduction of supervision at their workplaces and how they motivate their employees to participate in the supervision. The research in the region of Liberec unquestionably showed that supervision has been slowly bringing itself to the attention of the workers in the field of social services. Though institutions with supervision introduced at the workplaces prevail in this field, there are still many organisations in which supervision has not been carried on due to various reasons. It has turned out that in facilities with a functioning supervision, it is usually conceived as one of the possible ways how to support the workers in the assisting professions and its presence in the organisation has been considered beneficial. The research maps opinions and attitudes of respondents to a ``good{\crqq} supervisor and ethical principles in supervision accompanied by practical instructions and recommendations.
|
guest ::
