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A/B testing and its usage in e-shops
Pilík, Tomáš ; Jandoš, Jaroslav (advisor) ; Šebesta, Michal (referee)
This thesis deals with methods of testing usability of web applications with emphasis on A/B testing in context of e-shops in Czech Republic. The introductory part sums up an overview of most frequently used testing methods. It con-centrates on basic characteristics and the way of theirs execution. After stating details about A/B testing the main attention is turned to its further application. The main part of thesis focuses on particular aspects of method A/B testing and describes a decisive process about investment into this testing method. Last but not least the brief general manual facilitating the execution of A/B test of project to an amateur is included. This part is usable mainly for e-shop operator. Accenting the importance of testing projects and detailed description of one of appropriate methods including provision of instructions on its practical use is the main contribution of this thesis.
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Set of metrics for e-shop Internet Mall, a.s.
Tichý, Ondřej ; Novotný, Ota (advisor) ; Táborský, Michal (referee)
Goal of diploma thesis is to develop set of metrics for Internet Mall, a.s. company, carrying business in online shopping. Secondary goal is practical demonstration of Business Intelligence (BI) analysis on selected metrics. Balanced scorecard (BSC), strategic planning and management system, was selected as a framework for model of metrics. Basic concept of BSC was upgraded by an e-commerce extension. These extensions appear to be mostly inspiration. Main sources of information were consultations with company`s representatives. Developing process for model of metric consist of several steps: 1. Definition of mission, vision and strategy 2. Creating strategic objectives for each BSC perspective 3. Defining connections among objectives in explicit cause-and-effect relationship 4. Assigning each objective one or more indicators 5. Accomplished Model of metrics 6. Practical demonstration of BI analysis on selected metrics Goal of practice part was fulfilled by simple implementation of BI analysis, using three selected metrics. The aim was on introducing analytics reports for management and explaining their features and benefits. Contribution of whole effort is in increasing of quality of decision making process (carrying by head executives) supported by analytics reports.
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Consumer protection during shopping via the internet
Heřmanová, Renata ; Hůlová, Marie (advisor) ; Kořánová, Helena (referee)
The aim of this study is to determine the disparity between the consumer and seller, which persists despite the fact that online shopping has developed activities. You need to know under what law the legislation on consumer has the right and thus the related obligation. The consumer is usually an individual who lacks sufficient information or the necessary resources or do not know where to find information. Some sellers abuses it and I would like to put a big emphasis on it in my work. Consumer protection is in highly advanced trading a very important part of the purchase. Buying over the Internet is a rapidly growing trend that will soon surpass the expectations of even the biggest optimists.
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Payment methods in czech e-shops B2C
Řehoř, František ; Jandoš, Jaroslav (advisor) ; Zaoral, Ondřej (referee)
This bachelor thesis analyzes current methods and trends when paying via the Internet in the Czech environment of the B2C segment. Firstly, specifications of each payment system are described and the main focus is placed on specific payment systems that are currently available on the market. The description is based on criterions that involve comparison in a very simple way. Online payment gates that provide an integrated system of several methods are introduced in detail. The experience and preferences of customers when paying for goods and services online are then included in the results of the questionnaire. The main objective of the thesis is to help both sides, customer and merchant, to get insight into this issue. After reading this thesis, the merchant should be capable of making the right decision about which payment systems are suitable for his/her e-shop. On the other hand, the customer should be capable of choosing the most comfortable and suitable method which that particular e-shop accepts.
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E-marketing strategy for introducing peruvian products in selected European country
Tejada Rodriguez, Adriana Cecilia ; Lhotáková, Markéta (advisor) ; Cook, Gina (referee)
The Internet has revolutionized the way the world used to work by becoming a crucial part in people's lifestyle. Nowadays, the speed and extent with which people can communicate has reached unimaginable levels, affecting significantly their behavior and the way they do business. This thesis aims to clarify how does business models have changed with the implementation of the Internet by introducing one of its newest e-business models, an "online store" and its following e-marketing plan concepts. Similarly, the thesis also aims to elaborate a project where this e-business model is used to introduce Peruvian products to the Belgian market and evaluate its viability. For this purposes, an e-marketing plan of the mentioned project was developed including macro and micro analysis and customer analysis with its respective marketing research, finalizing with the elaboration of the e-marketing mix strategies. The results of the project revealed that most of the changes of implementing Internet in the business process become noticeable in the formulation of the marketing mix strategies. Regarding the project itself, the study concluded that there exist the right conditions in the country and its potential customers to be profitable. Nonetheless, success will only be reached by the effective implementation of the promotional strategies that help create brand-awareness and loyal relationships with the customers.
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Identifikace přínosů e-businessových řešení pro malé firmy
Kysela, Jiří ; Voříšek, Jiří (advisor) ; Salava, Petr (referee)
Tato práce se zabývá fenoménem elektronického obchodování, identifikuje jeho přínosy, nastiňuje problematiku zřízení internetového obchodu a jeho následný provoz. Je zde předložena široká paleta softwarových, logistických a marketingových nástrojů, díky nimž je možné nakonfigurovat internetový obchod tak, aby vyhovoval požadavkům drobného podnikatele a zároveň perfektně fungoval z hlediska zákazníka. Založení internetového obchodu se zabezpečením veškerého provozu je sice podmínkou k jeho bezchybnému fungování, avšak to je teprve začátek elektronického obchodování. Jak se ukazuje v praxi, jednou z nejdůležitějších věcí je maximální snaha o spokojenost zákazníka, neboť jedině takový zákazník se bude do našeho obchodu vracet, případně ho doporučovat svým známým - dalším potenciálním zákazníkům. V kapitole ?Formování firmy a marketing? je čtenář seznámen se základními principy fungování firmy a její vazby na okolní prostředí, stejně jako s vnitropodnikovou politikou. Jaké jsou podmínky a možnosti pro distribuci svého zboží se pak popisuje v kapitole následující s názvem ?Logistika? a konečně analýza samotných stavebních kamenů internetového obchodu je popsána v kapitole ?Technické zabezpečení a realizace?. Kapitola ?Provoz elektronického obchodu? pak věrně zobrazuje možnosti a úskalí běhu celého systému obchodování. Tato práce se snaží komplexně informovat o realizaci a fungování internetového obchodu, který je sice novým způsobem prodeje, kde však platí stará pravidla o dobrém a poctivém obchodu.
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