Original title: Analýza výkonnosti call centra pomocí statistických metod
Translated title: Analysis of Call Center Performance Using Statistical Methods
Authors: Přikrylová, Veronika ; Novotná, Veronika (referee) ; Doubravský, Karel (advisor)
Document type: Master’s theses
Year: 2013
Language: slo
Publisher: Vysoké učení technické v Brně. Fakulta podnikatelská
Abstract: [slo] [eng]

Keywords: cluster analysis; collection process; connect rate of call centre; control charts; number of connected calls; number of promises to pay; number of really paid promises; tests of statistical hypothesis

Institution: Brno University of Technology (web)
Document availability information: Fulltext is available in the Brno University of Technology Digital Library.
Original record: http://hdl.handle.net/11012/25833

Permalink: http://www.nusl.cz/ntk/nusl-569969


The record appears in these collections:
Universities and colleges > Public universities > Brno University of Technology
Academic theses (ETDs) > Master’s theses
 Record created 2024-04-02, last modified 2024-04-03


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