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Customer Satisfaction Research
Urbánková, Simona ; Hytychová, Kristýna (referee) ; Kaňovská, Lucie (advisor)
Bachelor´s thesis deals with marketing research of customer satisfaction for company BORS Břeclav a.s.. Theoretical part thesis pursues to define marketing concept and marketing research. Practial part provides analysis of customer satisfaction mediated pursuant of questionnaire. Thesis contains suggestions for the increase customer satisfaction.
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Legal regulation of retirement old-age pensions in the Czech Republic and the pension reform
Urbánková, Simona ; Zemanová, Jana (advisor) ; Vysokajová, Margerita (referee)
The main aim of this work is to describe and systemize information concerning the old-age pension system and its reform in the Czech republic de lege lata. This work describes the pension system in the Czech republic, which consists of three "pillars"; "first pillar" - the traditional social security system, "second pillar" - the opt-out modification of the traditional social security system, and "third pillar" -. the supplementary pension system. The work consists of the prologue, five chapters and the epilogue. Powered by TCPDF (www.tcpdf.org)
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Customer Satisfaction Research
Urbánková, Simona ; Hytychová, Kristýna (referee) ; Kaňovská, Lucie (advisor)
Bachelor´s thesis deals with marketing research of customer satisfaction for company BORS Břeclav a.s.. Theoretical part thesis pursues to define marketing concept and marketing research. Practial part provides analysis of customer satisfaction mediated pursuant of questionnaire. Thesis contains suggestions for the increase customer satisfaction.
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