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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Analýza a návrh průzkumu trhu ohledně BI reportingu a dashboardů
 Andiľová, Alexandra ; Slánský, David (advisor) ; Pour, Jan (referee)
The main objective of the diploma thesis called "Analysis and design of BI Reporting and Dashboards Survey" is to analyze the main principles of Business Intelligence and Corporate Performance Management approach with a focus on performance reporting and dashboards, and to design a survey form for BI Reporting and Dashboards Survey which will focus on the current state of the reporting and dashboards in European enterprises. The final design of the market survey form is based on the identified key areas of the topic and is created by using the basic principles of statistics which help to compose successful market surveys. It represents the main input for the conduct of the quantitative market survey planned to be realized in the summer of 2014. The first part of the diploma thesis represents the theoretical baseline for the analysis of the key areas of the survey's content. This part includes introduction to the BI and CPM principles (chapter 2) followed by the identification and definition of key elements of successful BI reporting and dashboards (chapter 3). The last chapter of this part (chapter 4) summarizes the key principles of statistics leading to beneficial composition of market surveys. The second, practical part of the diploma thesis (chapter 5), presents the overall design of the BI Reporting and Dashboards Survey. This design includes scope, objectives of the survey, profile of respondents, and specification of the question form with predefined range of possible answers to each individual question. The final design of the question form is also available in Appendix 1 in MS Excel file. This diploma thesis emphasizes the importance of the effective performance reporting and the beneficial use of dashboards in organizations and outlines the key areas of those topics which business representatives should focus on. Another benefit of this thesis is the prepared question form itself which might bring interesting and valuable findings about the current state of BI reporting and dashboards implemented and used among the European countries.
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Proposition of application of internal IT Helpdesk
 Andiľová, Alexandra ; Gála, Libor (advisor) ; Jančuška, Vladimír (referee)
The target of this bachelor thesis, named "Proposition of application of internal IT Helpdesk", is to suggest an application of internal IT Helpdesk to support IT Service Management in the company by using theoretical requirements given by worldwide standards (preferring international standard Information Technology Infrastructure Library -- ITIL and Control Objectives for Information and related Technology -- CobiT) and requirements of IT management of modern manufacturing company. To reach mentioned target of the thesis, I focused on learning international standards - ITIL and CobiT. I gained internal requirements to functionality of application via contacting the IT manager of this manufacturing company. In conclusion I created specific proposition of application of internal IT Helpdesk based on documented requirements. First part of the work is focused on recommendations of internationally recognized standards where I did use especially characterisation of processes important for IT Service Management according to ITIL and a few theoretical basis for the theme according to CobiT. This part of the thesis also includes documented internal requirements to functionality of application based on direct communication with IT manager. Second part is result of considering of all documented requirements and consists a draft of suggested application of IT Helpdesk. Implementation of recommended application of IT Helpdesk is in company's hands. Final proposition of application of IT Helpdesk is the main base for relevant internal IT developers from manufacturing company or cooperating supply company. The bachelor thesis emphasizes the importance of IT Service Management in company and highlights the fact that using the best practices of international standards ITIL and CobiT has a huge impact on effective IT governance, even in case of the supporting tools such as IT Helpdesk. Work is beneficial not only for specific manufacturing company, but also for those companies that consider the use of IT Service Management.
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