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The Study of Logistics Services in Business
Zahradníčková, Iva ; MBA, Tomáš Halamík, (referee) ; Jurová, Marie (advisor)
The Master´s thesis deals with the logistics services studies in Sika CZ, Ltd. Company. Considering the fact that the principal activity of the company is trading, it uses logistics as a substantial instrument to achieve the customers’ satisfaction. The main objective of the thesis is to create logical structures of services and project suitable metrics for measuring customers’ satisfaction of the provided services.
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Proposal of Increasing Level of Logicistics Activities in Order Processing
Hladilová, Kateřina ; Kolarczyk, Ondřej (referee) ; Bartošek, Vladimír (advisor)
The goal of this bachelor thesis is to increase the level of the selected customer service of the Secupack s.r.o. company. The theoretical part consists of logistics information, because the customer service interferes with individual activities of logistics. In the next part the customer services is described and are proposed certain methods to improve its level. Information acquired in the theoretical part is applied to the analytical part. The analytical part of this bachelor thesis aims to discover the current state of particular customer service, from which there will be proposed ideas to increase the level of the customer service and to lower the total expenses in this area.
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Management Order Processing through Organization
Jirsová, Petra ; Voráček, Luboš (referee) ; Jurová, Marie (advisor)
Master‘s thesis concerns management order processing through BRAVOLL Company Ltd., this company is specialized on area of injection moulding of plastic and mechanical engineering. Main area of interest in BRAVOLL is piecework, it is necessary to reduce delivery time and to offer more quality services for retaining current customers and for gaining new customers. Theoretic part of this work is focused on optimalization of order processing through organization. In practical part there are suggested changes that lead to reducing delivery time and to improvement of services for costumers.
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Order Processing Management in the Company Focusing on Business Activity
Vašek, Vojtěch ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with order processing management in selected company focusing on business activity and development. The first part introduces the company and its product portfolio. The second part contains the theoretical background necessary to understand the issue. The third part focuses on analyzing the current state of the company and identifying ineffective processes within the sales department. The fourth part contains specific proposals to remove the current shortcomings and the last part summarizes the conditions and benefits of their implementation.
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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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The Studies During the Engagement Organizations
Děchtěrenková, Šárka ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The main goal of this thesis is to analyze a specific business process in CeWe Color Company. The thesis consists of theoretical, analytical and practical parts. In theoretical part are explained the basic concepts and approaches in the field of logistics. The following describes some of the specific elements of the logistics chain – customer service, information system of logistics and the distribution channels. The analytical part focuses on analysis the internal and external environment of the company and describes and analyses the company’s current situation. Current situation is reviewed and shortcomings are identified. At the end of work are proposed the concrete suggestions for improvement, including their benefits and conditions of realization.
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