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National Repository of Grey Literature 3 records found  Search took 0.00 seconds. 
Development and transformation of the workplace helpline Kladno from the beginning to the present
 Šmejkalová, Eva ; Vodáčková, Daniela (advisor) ; Havránková, Olga (referee)
The thesis "Development and transformation of the workplace helpline positive" deals with the theoretical issue of telephone crisis intervention. The next section examines phases of development work helpline Kladno from the beginning to the present. It also deals with life in the team, including motivation to work on the line of trust. An important part of the work is to look at problems in the workplace and what enhances the workplace
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Conflicts in the workplace
 Fabianová, Ivana ; Michalík, David (advisor) ; Štětovská, Iva (referee)
(in English) Bachelor thesis writes about conflict as a normal and natural part of a workplace. It discusses the conflicts in the workplace and in a human life as a helpful factor of changes, but also a source of dissatisfactions, depressions, despair in case of being unsolved. Thesis describes conflict division styles, conflict resolution styles and personal assumptions of conflict perception. In the work teams part I am writing about differences between work team and work group, then I am describing division of teams and I am presenting several developmental theories. Thesis also follows up socio- psychlogical aspects of team membership and team work. It focuses also on team relations mapping. Other element of thesis is a description of symmetrical and asymmetrical communication. Identification of relationship between communication style and conflict presence is a subject of experiment proposal.
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Multicultural team management in DHL Information Services (Europe) s.r.o.
 Satrapa, Tomáš ; Křečková Kroupová, Zuzana (advisor) ; Chylíková, Hana (referee)
The goal of the master thesis is to determine possibilities of improving of management of multicultural teams in the Service Desk department in DHL Information Services (Europe) s. r. o. The teoretical part of the thesis involves concepts of team, team development, team management practices and team communication. The practical part of the thesis focuses on verification of hypotheses through structured interviews with manager of multicultural teams in the department of Service Desk and with particular team leaders.
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