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Implementation of the loyalty programme
Lipovská, Petra ; Zamazalová, Marcela (advisor) ; Hofmanová, Andrea (referee)
The master's thesis deals with the creation of the new concept of a loyalty programme for a particular company, which would be a strong competitive advantage focusing on the selection of benefits through customer survey. To fulfil this topic the thesis first outlines the theoretical knowledge on which the concept should be based and what are the methods and possibilities in the area of loyalty programmes. Furthermore, there is detailed analysis of the market situation and its players with an emphasis on points of difference. The main part of the thesis firstly sets objectives, the target group and principle of the loyalty programme. In the main part the benefits with the highest value for customers are chosen through a customer survey using a three-level selection method. The analysis also outlines the differences between travel classes, gender and age of respondents. In conclusion, there is also the economic rationalization and recommendations for the company.
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Analysis of the loyalty programme of Ambiente restaurants
Čuchranová, Mária ; Postler, Milan (advisor) ; Berglová, Pavla (referee)
The thesis is focused on the area of loyalty programme. Its aim is to analyse the loyalty programme of Ambiente restaurants called The Programme for Friends of Good Food and to compare it with the old method of rewarding customers that the company used to have before they launched the programme. The theoretical part of this thesis describes the position of loyalty programme in marketing and explains the basic terms as marketing and commercial communication, marketing mix, communication mix, sales promotion and its different forms. In connection with the loyalty programme, the terms as customer loyalty, satisfaction and value are explained. It is also described the customer relationship management and the ways how the loyalty programme can be measured. In practical part, there is an introduction of the Ambiente restaurants group and its previous method of rewarding customers and description of the new loyalty programme.
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Loyalty programmes and their impact on customer's loyalty
Lenková, Petra ; Postler, Milan (advisor) ; Průša, Přemysl (referee)
This thesis deals with different types of loyalty programmes that are analysed. I describe their impact on the loyalty of customers. The first chapter deals with marketing communication. Marketing communications are divided into personal and impersonal communication, commercial communications, ATL and BTL communications. The second chapter deals with Sales promotion. The third chapter describes the term "customer" and effects that influence customer's decision. The fourth chapter focuses on terms loyalty, loyal customer, attached customer etc. The fifth chapter deals with loyalty programmes. The sixth chapter focuses on chosen loyalty programmes. I compare them in the seventh chapter. The eighth chapter describes methods of measuring customer's loyalty.
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Use of different tools of direct marketing
Vacek, Vladimír ; Král, Petr (advisor) ; Bockstefel, Jan (referee)
The thesis solves the matters of direct marketing and its communication channels. Direct marketing is characterized in the first part, the history is discribed and the database marketing is showed. Further different communication tools are analysed, advantages and disadvantages described. A functional loyalty programme for fashion chain is created at the end of the thesis. Suitable communication tools are carefully chosen and the estimated costs are calculated.
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