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European ombudsman
Sobotka, Filip ; Grmelová, Nicole (advisor) ; Chvátalová, Iva (referee)
This bachelor's thesis deals with the institution of European ombudsman. The paper focuses on general description and definition the office of ombudsman. Then it investigates briefly its historical development and typology. Further it carries out the analysis of the primary law of the European Union and other implementary regulations with the aim of summarizing legal basis of the European ombudsman. Last but not least it deals with the procedures including the election and end of the function, course of procedure and powers enumerate by law. Finally, the paper analyzes a specific case in order to show how the institution works. The sources of the thesis were particularly legal rules, both Czech and foreign literature and the actual website of European ombudsman. The aim of this thesis is clarify institution of European ombudsman with the accent to legal basis, procedure and method which we all are able to use.
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Non maintenance obligations
PRAŽÁKOVÁ, Lenka
The bachelor thesis deals with the child support, and in particular the child support parents to children. The theoretical part describes some of the basic concepts, discusses the social function of maintenance, describes the impact of divorce on children, lists the types of maintenance on the creation, modification, termination and child support of parents to children and further defines the scope of child support. Subsequently, the paper deals with the recovery of maintenance and performance penalty. The practical part is finding reasons non-maintenance, non maintenance impact to the beneficiaries, how they differ or agree the views of professionals and how they may be specialist beneficial in preventing the offense of neglecting child support. Respondents, experts from the prison, Probation and Mediation Services and agencies involved in criminal proceedings.
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Production order as an accounting case
ZBORNÍKOVÁ, Lenka
This thesis explains the theoretical knowledge of the methodology of accountancy in the working environment. It refers to the resolution of accountancy transactions in the production order from engineering industry. It describes how to register events of product manufacturing in accountancy. The essential objective of this work is to asses whether a particular manufacturing order has a economical and strategic importance for a company. The theoretical part is based on familiar information from marketing, accountancy, Czech legislation and the usage of accountancy software program SAP. Together with manufacturing program Oracle. The practical part describes the company for which the manufacturing order is carried out. It deals with individual phases of the work processes. The accountancy diary is set together with the use of intradepartmental applications in the software setting of SAP and Oracle. The final part of this thesis explains a complex estimation of the production, complaints procedure and possible financial problems for this particular manufacturing order.
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Choisen problems of the consumer protection
HUML, Jan
The main aim is to determine consumers' awareness of their rights in the area of consumer protection. Secondary targets are to explored the reason of ignorance of law, determine consumer satisfaction with consumer protection and design measures to improve the situation.
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The analysis of the number of reclamations and of the reclamations handling process in the LASSELSBERGER, a.s. company
Davídková, Veronika ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
Main subject of the thesis is customer satisfaction. The introductory theoretical parts of the thesis are devoted right to the customer and his/her satisfaction, to its measuring methods and to the way how to handle complaints, eventually reclamations in corporations. The practical part of the thesis focuses on the analysis of qualitative reclamations and of reclamations and complaints handling and customer satisfaction evaluating processes in the LASSELSBERGER, a.s. company producing ceramic wall and floor surfaces. The objective and the outcome of the thesis is formulating a set of recommendations arising from elaborated analysis and also from theoretical findings. These recommendations should improve actual run of analysed processes considering the quality of output of those processes and for sure considering the customer satisfaction.
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Public guardian of the rights in European Union, Czech Republic and Slovak Republic
Osadská, Katarína ; Chvátalová, Iva (advisor) ; Spirit, Michal (referee)
The diploma thesis focuses on institution of ombudsman in European Union, Czech Republic and Slovak Republic. It is aimed at questions of legal regulations of this institution in the mentioned formations. Particular chapters of this thesis are structured into following 5 task parts. The first chapter describes the history of the origin of this institution, explains the term of ombudsman by using definitions, classifies existing kinds of institutes of ombudsman and specifies the field of action. The second chapter identifies the European ombudsman. It is focused especially on analysis of received complaints in practically whole period of existence this institution and evaluation of activities in 2008. In the third chapter is described the institution of ombudsman in the Czech Republic and in the fourth chapter in the Slovak Republic. The last chapter of the diploma thesis deals with comaparison of ombudsman institutions in these two countries.
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Ordinary Legal Remedies in Czech Criminal Procedure
Vojta, Martin ; Spirit, Michal (advisor)
This thesis deals with the topic of judicial remedies admissible against decisions, which haven't become legally effective. The Czech Criminal Procedure recognizes three kinds -- appeal, complaint and protest against criminal writ. The first part contains commentary on leading principles and maxims of criminal remedial proceeding. It is followed by thorough examination of the three currently effective judicial remedies. This part is divided according to individual elements of these remedies such as: essential requirements on form and content, allowed reasons and object, entitled persons, the procedure itself and possible outcomes. The last part briefly summarizes expected changes that will be brought about by the new legislation, which is being prepared at the time. Remedial Criminal Procedure represents although it is not compulsory a vital stage of Criminal Procedure in any democratic country. It helps to guarantee its fairness and righteousness. Legal remedies contribute to the protection of human rights touched by the state during criminal trials.
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Complaint analyse in Black and Decker
Zrůstová, Pavla ; Hůlová, Marie (advisor) ; Chvojková, Helena (referee)
This thesis is divided into two parts. First part includes simple analyse of recieved complaints in 2005 - 2008. Target of this tehsis is finding of the most problematic places in system of quality management by the way of complaints. In second part are solved individual complaints taken in 2008. Effect of this thesis is formulation of proposals and actions for improvement of whole quality management system in Black and Decker.
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The institution of ombudsman in the czech legislation
Jelínková, Miroslava ; Mates, Pavel (advisor) ; Kuba, Jaroslav (referee)
We can consider the institution of ombudsman to be one of the traditional institutions of most democratic countries. The position of the ombudsman in the constitutional law system and his relation to other governmental authorities is relatively independent. The ombudsman is here primarily to help citizens who do not have any legal background and can be easily lost in the complicated system of governmental authorities. The Czech Parliament passed Act Number 349/1999 of the Law Collection, the Ombudsman Act, in 1999. The adoption of this act signified the implementation of another institute of law to the Czech legal system which should guarantee the abidance of human rights.
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Analysis of Claims in Renault Česká republika, Inc. and Proposals for Improvement
Oravcová, Lenka ; Plášková, Alena (advisor) ; Radoň, Tomáš (referee)
The aim of this diploma work is to analyse and evaluate claims in Renault Česká republika, Inc. by using the recommendations of quality management and by means of Pareto analysis as a quality control tool, and also to propose measures for reduction of causes of their emergence. In this work I review claims in Renault Česká republika, Inc. submitted in the years 2006, 2007 and first half of 2008. As a result and consequence of the analysis I propose solutions, which could help in making an effort to increase the satisfaction of both regular and prospective customers.
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