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Proprietary VoIP protocols of PBX manufacturers
Bělík, David ; Daněček, Vít (referee) ; Šilhavý, Pavel (advisor)
This thesis focuses on the analysis of proprietary Voice over IP protocols. The first part describes the principles and VoIP technology types. The next section describes proprietary protocols Panasonic IP-PT from Panasonic Corporation and Siemens CorNet-IP from Siemens Corporation. Protocols which are being used in these systems are listed here. Further there is being described the process of registration of terminals to central province. Subsequently calling process and particular terminal functions including packet analysis are being decoded in detail. In conclusion H.323 and MGCP protocols are being compared.
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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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Proprietary VoIP protocols of PBX manufacturers
Bělík, David ; Daněček, Vít (referee) ; Šilhavý, Pavel (advisor)
This thesis focuses on the analysis of proprietary Voice over IP protocols. The first part describes the principles and VoIP technology types. The next section describes proprietary protocols Panasonic IP-PT from Panasonic Corporation and Siemens CorNet-IP from Siemens Corporation. Protocols which are being used in these systems are listed here. Further there is being described the process of registration of terminals to central province. Subsequently calling process and particular terminal functions including packet analysis are being decoded in detail. In conclusion H.323 and MGCP protocols are being compared.
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