|
|
Communication Barriers between selected levels of management of medical facility
Doležel, Jan ; Hiršová, Miloslava (advisor) ; Míková, Irena (referee)
The aim of this work is to identify the most common communication errors in terms of transactional analysis taken from selected levels of management of medical facility, which undermine the social interaction at work, and analyse their causes and impact on the behaviour and experience of parties involved. Part of the work is a set of recommendations for the prevention and elimination of these barriers. For these goals to be met, I have developed questionnaires, particularly for top management, and especially for middle management, where the respondents assess themselves on how often they face barriers in the workplace and the impact of these barriers on their behaviour and experience. Their responses are processed in charts by allocation criteria. Communication theories and the barriers related to the identified data give an idea of how the top management of this medical facility (and possibly at other medical facilities of similar size and structure) should communicate with senior consultants with care. The contribution of this work should be to improve communication and achieve not only greater satisfaction for all employees, but also increase productivity during business hours. For this to transpire, it is first necessary to increase communication, especially the knowledge of effective communication, then accept their mistakes and make a constant effort to eliminate them. Some important basic concepts in communication, transactional, barriers of communication and removing communication barriers are clarified in the theoretical part. The practical part is focused on the environment of unnamed hospital. The most commonly met crossed transactions in the workplace and their impact on the behaviour and experience are shown and described there.
|
|
|
Communication Barriers of Managers and their Subordinates
Doležel, Jan ; Hiršová, Miloslava (advisor) ; Míková, Irena (referee)
The aim of this work is to identify the most common communication errors taken from a selected sample of managers, which undermine the social interaction at work, and determine their impact on the results of work and group climate. Part of the work is a set of recommendations for the prevention and elimination of these barriers. For these goals to be met, I have developed questionnaires, particularly for managers, and especially for their subordinates, where the respondents assess themselves how often they face barriers in the workplace and impact of these barriers on the results of their work and group climate. Their responses are processed in charts by allocation criteria. Communication theories and the barriers related to the identified data give an idea of how the managers of this site (and possibly at other sites of similar size and structure) should communicate with their subordinates with care. The contribution of this work should be to improve communication and achieve not only greater satisfaction for all employees, but also increase productivity during business hours. For this to transpire, it is first necessary to increase communication, especially the knowledge of effective communication, then accept their mistakes and make a constant effort to eliminate them. Some important basic concepts in communication, a description of the principles and prerequisites of effective communication and barriers of communication and communication within the organization are clarified in the theoretical part. The practical part is focused on the environment of three working groups of international organization. The most common barriers on the workplace and their impact on work efficiency and group climate are shown and described there.
|
|
|
Communication Barriers in the selected workgroup
Sitková, Lucie ; Hiršová, Miloslava (advisor) ; Bulava, Alan (referee)
This thesis deals with communication barriers and their impact on the results of the work process and group climate. It explains the concept of communication, elements of communication process and the basic division of communication, verbal communication, nonverbal communication, effective communication and its elements, requirements for effective communication, communication with managers, managerial communication strategy, the specifics of communication in health care management and internal communication. The thesis further analyzes communication barriers from the perspective of different authors, which is crucial for the practical part, where the results of questionnaire-compiled charts reflecting the different communication barriers from different angles are used. Two sets of questionnaires were developed: one for senior staff and one for subordinates. The group examined was a closed working group in one hospital in the Czech Republic. In the discussion section, results of the research are evaluated and recommendations for the prevention and elimination of the communication barriers are given. The main aim of this work was improvement of communication between employees at all levels and between all levels, increasing the efficiency of manpower and making the working environment more attractive, thus increasing the satisfaction of all employees of this working group.
|
guest ::
