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Software Support of an Enterprise Processes
Novák, Pavel ; Dvořák,, Jiří (referee) ; Videcká, Zdeňka (advisor)
This Master’s Thesis Focuses on Problematics of Business Process Management in Manufacturing and Trading Company Utilizing Software Products. The Result of the Thesis Is a Design of Changes related to Management of the Current Processes and Selection of Enterprise Information System to Support Managerial Decisions on Tactical and Operational Level. Evaluation of Economic Effects of the Investment into the Information System is a Part of the Designs.
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Customer Satisfaction Analysis and Recomentadions for its Improvement
Barouš, Vít ; Petr, Aleš (referee) ; Chalupský, Vladimír (advisor)
The goal of this diploma thesis is to analyze the customer satisfaction with services and products the company Agrotec a.s - agricultural division and propose the processes and instructions for its improvement, including financial, organizational and conductive aspects. The theoretical part is focused on costumer, his development from the first purchase, fulfilling his needs, his satisfaction and the methods for its evaluation. The practical part is describing company; where, in which way and with what results was the costumer satisfaction survey made. These indicators are shown in tables and graphs. Further the thesis continues by final evaluation of the costumer satisfaction survey and finishes by improvement proposals chapter.
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Software Support of an Enterprise Processes
Novák, Pavel ; Dvořák,, Jiří (referee) ; Videcká, Zdeňka (advisor)
This Master’s Thesis Focuses on Problematics of Business Process Management in Manufacturing and Trading Company Utilizing Software Products. The Result of the Thesis Is a Design of Changes related to Management of the Current Processes and Selection of Enterprise Information System to Support Managerial Decisions on Tactical and Operational Level. Evaluation of Economic Effects of the Investment into the Information System is a Part of the Designs.
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Customer Satisfaction Analysis and Recomentadions for its Improvement
Barouš, Vít ; Petr, Aleš (referee) ; Chalupský, Vladimír (advisor)
The goal of this diploma thesis is to analyze the customer satisfaction with services and products the company Agrotec a.s - agricultural division and propose the processes and instructions for its improvement, including financial, organizational and conductive aspects. The theoretical part is focused on costumer, his development from the first purchase, fulfilling his needs, his satisfaction and the methods for its evaluation. The practical part is describing company; where, in which way and with what results was the costumer satisfaction survey made. These indicators are shown in tables and graphs. Further the thesis continues by final evaluation of the costumer satisfaction survey and finishes by improvement proposals chapter.
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Design and utilization of company key performance indicators
Kubát, Ondřej ; Pour, Jan (advisor) ; Janda, Radim (referee)
This thesis deals with a company performance management method in compliance with the key performance indicators. It addresses the KPIs' characteristics as well as the design process of the indices and their implementation procedures. It does not only rest with a description of the method itself but it also focuses on the related areas of the research such as managers' approach towards the corporate performance management or the business intelligence discipline. The theoretical part of the thesis focuses on building the model that makes it possible to design the KPIs with an emphasis on a successful delivery of the entire project. The methodology is based on a selection of the right indicators and application of the implementation techniques leading to a successful completion of the project. A special attention is dedicated to the CPM concept as a basic principal from which the key indicators derive. The practical part addresses the respective design of the KPIs. First of all, the KPIs are suggested to a banking institution. Afterwards, these indicators are confronted with the model drawn up in the theoretical part. The indicators are assessed consequently. The main contribution of this thesis is a development of a model that can serve as a guide for a proper KPIs design in a company and can add to a successful completion of the indicators' implementation. The findings of the research conducted for the purpose of this thesis could be put to use by the corporate managers who are interested in approaching the performance management methods also assessed in this dissertation.
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