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The analysis of digital archive Ask the Library
Křížová, Jana ; Bratková, Eva (advisor) ; Římanová, Radka (referee)
This bachelor's thesis seeks to analyze records of answered queries, saved in their online digital archive of the Czech national digital reference service called Ask your library. Two first chapters are based on studying sources, found within a bibliographical exploration of the subject. The first chapter briefly presents the service (development, current state, function, organization and administration, receiving and answering processes, etc.). The second chapter describes in detail the creation of online archive with answered queries and researching information from it. In the third chapter is detailed analysis of answered queries. The presentation of the results forms a major part of the work. The analysis includes the presentation and interpretation of basic statistics published on the Web site (eg. the proportion of questions within years, the share of stakeholders on answering queries, etc..), and analysis of the content of the answered queries within selected thematic categories (content and nature of the response, used and others recommended resources). Finally, the author evaluates the results of the analysis of the online archive of the answered queries and perspectives of next development of this service. Keywords: virtual reference services, Asky your library, reference query, analysis,...
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Online services of the National Library of Technology in Prague
Hedvíková, Květa ; Římanová, Radka (advisor) ; Drobíková, Barbora (referee)
The topic of this thesis focuses on the online services in the National Technical Library in Prague including e-books, the acquisition of e-magazines through consortiums and the different search catalogues that are available to users. The thesis also provides an overview of other services offered such as the TECH Subject Gateway, the Virtual Polytechnic Library, the National Repository of Grey Literature, eBooks on Demand and Ask you Library. The aim of this thesis is to evaluate the current benefits of the online services for users and to determine the future direction of their development. Powered by TCPDF (www.tcpdf.org)
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The analysis of digital archive Ask the Library
Křížová, Jana ; Bratková, Eva (advisor) ; Římanová, Radka (referee)
This bachelor's thesis seeks to analyze records of answered queries, saved in their online digital archive of the Czech national digital reference service called Ask your library. Two first chapters are based on studying sources, found within a bibliographical exploration of the subject. The first chapter briefly presents the service (development, current state, function, organization and administration, receiving and answering processes, etc.). The second chapter describes in detail the creation of online archive with answered queries and researching information from it. In the third chapter is detailed analysis of answered queries. The presentation of the results forms a major part of the work. The analysis includes the presentation and interpretation of basic statistics published on the Web site (eg. the proportion of questions within years, the share of stakeholders on answering queries, etc..), and analysis of the content of the answered queries within selected thematic categories (content and nature of the response, used and others recommended resources). Finally, the author evaluates the results of the analysis of the online archive of the answered queries and perspectives of next development of this service. Keywords: virtual reference services, Asky your library, reference query, analysis,...
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Chat application in the virtual reference services
Ševčíková, Veronika ; Bratková, Eva (advisor) ; Němečková, Lenka (referee)
The aim of this thesis is to describe of the chat application in the virtual reference services from both theoretical and practical point of view. The theoretical part is based on close reading of the mostly foreign literature. The first introductory chapter discusses the terminology and definition of reference services and then virtual reference services, which have not been settled yet. The second chapter deals with chat application. All phases of the chat application are mentioned, from planning through implementation and marketing to the final evaluation of the service. The third chapter is devoted to chat as a specific form of communication with particular focus on its advantages and disadvantages in the library services. The findings of these chapters are used in the analysis of the chosen virtual reference services. The practical part in the fourth chapter constitutes chat in real use, first in foreign libraries, then in Czech libraries as well. The fifth chapter constitutes the main contribution of the practical part. It describes the chat preparation within the Czech cooperative virtual reference service "Ask your library" in the National Library of the Czech Republic, in which the autor of this thesis participated. The conclusion provides a brief summary.
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