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Overview of Incident management tools
Šaman, Martin ; Drga, Jaroslav (advisor) ; Basl, Josef (referee)
This assignment is focused on ITIL Incident management and its usage. The objective is to define ITIL Incident management. The next objective is to analyse market with tool to support Incident management. The last objective is to evaluate which tool is the most suitable. Incident management, its benefits and important terms which are necessary for under-standing of the topic are described in theoretical part. Description of the company, for which is the tool picked is also part of theoretical part. Analysis of Incident management tool market is described in practical part. Comparison with the requirements and evalua-tion, which tool is the most suitable is made lastly. The contribution of the thesis is analysis of picked tools and its evaluation, which will help the reader to decide, which tool to pick.
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Manage of internal Service desk in medium and large companies
Labant, Patrik ; Pour, Jan (advisor) ; Růžička, Bohuslav (referee)
This thesis is focused on managing the internal Service desk in medium and large companies. In the theoretical part is firstly defined what it's ICT service and how it is managed. It is followed by a characteristics of theoretical Framework ITIL, which deals with ICT services management. Then, a further theoretical framework COBIT is characterized, which also deals with the management of services, and these two frameworks are compared. The practical part consists of case study. A case study is based on analysis and evaluation of the current status of internally provided service Service desk at ALS Czech Republic. The analysis and evaluation is based on the knowledge and information contained in the theoretical part. The outcome of this work is general guidance for management of internally provided service Service desk in medium and large companies.
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Proposal of catalogue of ICT services of public sector
Petr, Jakub ; Voříšek, Jiří (advisor) ; Stanovská, Iva (referee)
Bachelor thesis called Proposal of catalogue of ICT services of public sector is dealing with the way how catalogue will help to effectively manage public sector's ICT. Catalogue should serve to record at first provided, at second supplied services. Then it should be divided de-pending on the way how it is serving. Next option for finding a solution is also the first analysis of possible condition and its comparison with conditions in other countries (e.g. the Great Britain). Due to possible use of the catalogue it cannot be forgotten which analysis we will use during the solution. In other implementation phases it is mentioned, where the goal is to determine how the ICT services will be registered in the catalogue. Information should be written clearly, with sufficient accuracy but without unnecessary information which could impair the intelligibility of the whole catalogue. The subject and goals of the thesis should determine, how and to whom the catalogue should serve in the case of the public sector's ICT services. Then it should specify which attributes will be registered for each of the ICT services and how, what and why it will be analyzed. It should specify how the catalogue will be made up as well. To achieve the goals stated above, the main terms such as MMDIS methodic, cloud computing, public sector's services, ICT services and at last SPSPR model have to be described. The SPSPR model and MMDIS methodic will be used in the thesis. Then the conditions of public sector, its services and connected ICT services should be de-lineated. In addition, different manners of making up the catalogue that are used in other countries should be compared. Besides, benefits and disadvantages of our and others man-ners of making the catalogue should be rated because only then well-structured and well-assembled catalogue can be achieved. At last, possible and recommended partition of ICT services will be shown. The main benefit of this thesis is hidden in the question about effi-cient management of ICT services. It means management centralization through the sug-gested catalogue because decentralized management is the problem out of many that are now in the Czech Republic. Other benefits can be found in processes that continue with the sug-gestion of the catalogue of ICT services.
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Cloud computing in the sector of small and medium enterprises
Jež, David ; Voříšek, Jiří (advisor) ; Šebesta, Michal (referee)
This bachelor's thesis deals with the new aged information technology -- cloud computing, especially from the perspective of small and medium sized companies, since the cloud can be one of the most effective ways of using ICT services for this sector. The thesis in the introduction, the theoretical, part aims to familiarize with the key elements of CC, which answer most common questions associated with this technology, in particular the existence of various types of cloud, its benefits, pitfalls and legal aspects. In the practical part has been the emphasis on analyzing the use of CC from the perspective of Czech firms and in terms of historical. In order to establish the objectives to be met, it was necessary first to study all supporting documents related to that topic. In the other phases was firstly conducted a survey among Czech companies, secondly in the past survey measured data so the stated goals could be analyzed. The results of the analysis can afterwards be marked as benefits for companies offering cloud services in the Czech market and to predict the future development of CC not only in the Czech Republic.
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