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The history of civil aviation 1950-1970
Bednář, Ondřej ; Kaddour, Mirvat (referee) ; Chlebek, Jiří (advisor)
This bachelor's thesis creates an overwiev of the history od civil aviation from 1950 to 1970. After World War II civilian transport aircraft was not common. At the end of the above two decades has become an essential part of traveling on long distance. Attention is given to important events in the history of aviation from transitiv from turboprop to turbofan engine. The highlight of this period was the construction of transport aircraft capable of overcoming supersonic speed.This thesis describes the development of helicopter construction. Attention is also given to the large construction offices in Europe, Asia and North America. Part of the work dealth with a development of aviation in Czechoslovakia.
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History of Civil Aviation 1970-2000
Zubrvalčík, Jan ; Šplíchal, Miroslav (referee) ; Chlebek, Jiří (advisor)
The main aim of this bachelor‘s thesis is utilize consice summary of history of civil aviation between year 1970 to 2000 and compare their performance. This era is typical with out-set of airplanes with large capacity and new construction solutions. This thesis is focused on planes for long distance with large capacity, but also on planes for middle and short distances too. Thesis is divided by range of airplanes and special charter is about supersonic civil planes.
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History of Civil Aviation 1970-2000
Zubrvalčík, Jan ; Šplíchal, Miroslav (referee) ; Chlebek, Jiří (advisor)
The main aim of this bachelor‘s thesis is utilize consice summary of history of civil aviation between year 1970 to 2000 and compare their performance. This era is typical with out-set of airplanes with large capacity and new construction solutions. This thesis is focused on planes for long distance with large capacity, but also on planes for middle and short distances too. Thesis is divided by range of airplanes and special charter is about supersonic civil planes.
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The history of civil aviation 1950-1970
Bednář, Ondřej ; Kaddour, Mirvat (referee) ; Chlebek, Jiří (advisor)
This bachelor's thesis creates an overwiev of the history od civil aviation from 1950 to 1970. After World War II civilian transport aircraft was not common. At the end of the above two decades has become an essential part of traveling on long distance. Attention is given to important events in the history of aviation from transitiv from turboprop to turbofan engine. The highlight of this period was the construction of transport aircraft capable of overcoming supersonic speed.This thesis describes the development of helicopter construction. Attention is also given to the large construction offices in Europe, Asia and North America. Part of the work dealth with a development of aviation in Czechoslovakia.
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Mystery shopping - Comparison Douglas vs. Sephora
Homola, Martin ; Zamazalová, Marcela (advisor) ; Šojdel, Václav (referee)
A fight for customer is nowadays a typical sign of business. There is no doubt about an importance of a customer service. If a company doesn't dispose of quality in this point of view, a dissatisfied customer will use competitor's service in future. There is plenty of sellers, who don't master their roles. However, to measure the quality of service is difficult. One of methods that are used by a modern marketing, is mystery shopping. This instrument serves for an identification of imperfections in the process of service, where occurs a contact between the seller and the customer. It reveals a relief and a complete approach of staff to customers. Based on this there is a possibility to compare results with standards and norms of the company, but also with competitors, the market. Identification of the best and the worst parts is a possibility to improve the performance and the quality of service. A topic of my dissertation is usage of mystery shopping to compare the customer service in perfumeries Douglas and Sephora. The aim of the dissertation is to recommend steps concerning customer service to Douglas and Sephora based on results of mystery shopping. Partial aims are judging aspects as the importance of time of shopping, whether there is a difference between quality of customer service during week and on weekend, how much it's important if the customer is a man or a woman, or if the critical factor is customer's age. I will also try to prove that prices in common stores are noticeably higher than in e-shops.
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