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Company Performance Assessment
Cibíková, Blanka ; Pálka, Ladislav (referee) ; Veselý, Josef (advisor)
This diploma thesis deals with performance evaluations of C SYSTEM CZ a.s. Theoretical basis closer to the fundamental issue of work, explain the concepts of performance and quality, and focus on performance measurement tools. Analytical section gives more information about the company and its performance evaluation model is measured by START PLUS.
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Company Performance Assessment According to Model Start Plus
Božičová, Mona ; Jana,, Jurová (referee) ; Veselý, Josef (advisor)
This master´s thesis deals with the evaluation of the company´s performance. The first part consists of theoretical concepts such as a quality and performance. It is also focused on the evaluation and measuring instruments of the performance. In the analytical part the company is presented and also its key competitors. The complex analysis of the company is carried out by means of evaluation, multiple criteria-based on the model of the Quality Council of the Czech Republic, model Start Plus. There are also scored various criteria of the model, there are determined strengths and areas for improvement and on the basis there are described suggestions for the improvement.
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Company Performance Assessment According to Model Start Plus
Božičová, Mona ; Jana,, Jurová (referee) ; Veselý, Josef (advisor)
This master´s thesis deals with the evaluation of the company´s performance. The first part consists of theoretical concepts such as a quality and performance. It is also focused on the evaluation and measuring instruments of the performance. In the analytical part the company is presented and also its key competitors. The complex analysis of the company is carried out by means of evaluation, multiple criteria-based on the model of the Quality Council of the Czech Republic, model Start Plus. There are also scored various criteria of the model, there are determined strengths and areas for improvement and on the basis there are described suggestions for the improvement.
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Company Performance Assessment
Cibíková, Blanka ; Pálka, Ladislav (referee) ; Veselý, Josef (advisor)
This diploma thesis deals with performance evaluations of C SYSTEM CZ a.s. Theoretical basis closer to the fundamental issue of work, explain the concepts of performance and quality, and focus on performance measurement tools. Analytical section gives more information about the company and its performance evaluation model is measured by START PLUS.
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The efficiency in public administration and its measurement
Janů, Eva ; Mitwallyová, Helena (advisor) ; Matula, Miloš (referee)
This bachelor thesis focuses on measuring the effectivness of output in public administration. The first part describes public administration and the terms associated with it. Public administration focuses on good governance and smart administration and these targets are fulfilled by the values of economy, efficiency and effectiveness. To reach these targets it´s necessary to find and implement methods that help improve efficiency. Last but not least it´s crucial to measure the overall change in efficiency. The fundamental part of this analysis focuses on the following two selected methods, the benchmarking and the Common Assessment Framework (CAF) method. The methods are assessed by their strengths and weaknesses based on questionnaire surveys and comparing the results of the individual methods. Each of the monitored methods are different and both methods have their advantages and disadvantages. In conclusion we can say that the method of benchmarking has greater predictive value.
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The risk during introduction of quality methods in public administration
Štěpánová, Daniela ; Kadeřábková, Jaroslava (advisor) ; Karlovský, Petr (referee)
The main goal of this bachelor thesis is to specify the risk during introduction of quality methods in public administration based on analyse of the quality methods in Municipality Jablonec nad Nisou. First theoretical part of the work is focused on development of public administration and on the theoretical definition of chosen quality methods, especially CAF, benchmarking, ISO, Balanced Scorecard and local Agenda 21. Second part of the bachelor thesis is focused on empirical results of expert interview and questionaire made in Municipality Jablonec nad Nisou. In the end of the work are defined main risks of implemenation of quality methods resulting from the survey.
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EFQM - model Excellence
FLOSMANOVÁ, Eva
Diploma work work is bent on region management qualities. Loading and application mock - up European endowment for drive qualities EFQM to the police Czech republic. Analysis progress loading to the police practice and choice formation police Czech republic. Evaluation of the process loading and his contribution in improvement efficiency, qualities and image.
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Quality and Enhancement of Services in Public Administration
Kodejšová, Tereza ; Hůlová, Marie (advisor) ; Kořánová, Helena (referee)
The graduation theses deal with evaluating the overall service quality at the Municipal office of Louňovice u prahy. The aim is to appraise results reached by applying a CAF model and, thereafter, work out proposals for a permanent and long-term improvement of the quality of provided services. In the practical part of the paper, there is the CAF model applied, which represents the most common instrument being used by organisations of the public sector to self-evaluate their outputs. After having rendered an image of quality itself, the work continues to search ways for more effective functioning of institutions and enhancing of a fulfillment level of wishes of the respective citizens. The endeavour of the paper is to motivate the administration of the Municipal office in Louňovice to use the self-evaluation repeatedly according to the CAF model for bringing the desired ever-lasting and long-term quality improvement.
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