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Innovation of Managing Orders in the Company ABC
Ivanova, Lizaveta ; Rudnitckaia, Julia (referee) ; Putnová, Anna (advisor)
The bachelor’s thesis focuses on introducing innovation in the selected company. Theoretical part focuses on main theoretical definitions. In the analytical part the goal is to describe current state in the company and main activities of the company, to create process map and identify weak points of the order process. Internet portal will be implemented in the proposal part, which should improve and simplify the whole process; analysis and evaluation of the innovation is another part of the proposal part.
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The Studies Order Processing in Selected Company
Tichá, Hana ; Ing. Vladimír Procházka. (referee) ; Jurová, Marie (advisor)
This bachelor’s thesis is dedicated to a study of order processing in selected company, concretely by Otis a.s, which deals with manufacturing and developing of escalators, Trav-O-lators and elevators. The thesis analyzes actual order processing in the company and specifies particular business processes. Consecutively it indicates new suggestions for improvement, which should shorten order’s processing in the company.
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Innovation of Managing Orders in the Company ABC
Ivanova, Lizaveta ; Rudnitckaia, Julia (referee) ; Putnová, Anna (advisor)
The bachelor’s thesis focuses on introducing innovation in the selected company. Theoretical part focuses on main theoretical definitions. In the analytical part the goal is to describe current state in the company and main activities of the company, to create process map and identify weak points of the order process. Internet portal will be implemented in the proposal part, which should improve and simplify the whole process; analysis and evaluation of the innovation is another part of the proposal part.
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The Studies Order Processing in Selected Company
Tichá, Hana ; Ing. Vladimír Procházka. (referee) ; Jurová, Marie (advisor)
This bachelor’s thesis is dedicated to a study of order processing in selected company, concretely by Otis a.s, which deals with manufacturing and developing of escalators, Trav-O-lators and elevators. The thesis analyzes actual order processing in the company and specifies particular business processes. Consecutively it indicates new suggestions for improvement, which should shorten order’s processing in the company.
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Project Management Implementation into Service Delivery at Interoute Communications, Ltd
Kašpar, Vítězslav ; Přibil, Jiří (advisor) ; Zelená, Veronika (referee)
The aim of the diploma thesis is analysis of problems related to service delivery at Interoute Communications Ltd. and proposal of changes by creating the project management structure according to PRINCE2, which is going to include a number of countermeasures against these problems. Theoretical and methodological part of this work is describing the basic characteristics of project and tools used under project management. Further focus is given to most popular project management methodologies with PRINCE2 as a priority. The analytical part is describing the process of service delivery and it's main problems, followed by the proposal of project management implementation into a process.
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Korelace mezi zapojením zaměstnanců a kvalitou služeb, Case Study,Order Management,Zákaznická Logistika
El, Dolores ; Kašparová, Eva (advisor) ; Lloyd, Tony Ulvede (referee)
The purpose of the presented research is to identify these of the areas that significantly matter for the strong positive correlation between the Employee Enagement and the Service Quality in a particular business case concerning business process improvement of an order management team in a multinational company. The significant areas are identified through a correlation analysis of the answers to an online survey. The results are used for further Measurement, Analysis, Improvement and Control of the key areas identified. The main findings are aimed to serve as a scientifically validated plan of action for the group in charge for the business process improvement in the order management team which is studied. Particularly, recommendations are provided how to increase the First Time Right performance metrics of the order management team through focus on the Define part of the DMAIC model in the Six Sigma methodology for business process improvement. Main findins: there is evidence for strong significant positive correlation between the employee engagement and the service quality factors in the answers of the respondents to the online survey questions; the team members' perception of the leadership style is positively correlated with their perception of the service quality.
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