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Customer service in logistics and the company Damco
Estók, Jozef ; Cimler, Petr (advisor) ; Rožek, Petr (referee)
This bachelor thesis is about getting to know the field of logistics and the customer servise in it and in the company Damco Hungary Ltd. The theoretical part contains the definition of logistics, deals with the layers of logistics and pays special attantion to freight forwarding. After that, comes the problematice of customer service. In the following chapters we will get to the practical part, where I presents the projects of Damco. The goal of these projects was to change the corporate culture, which places the customer first. The analysed surveys of customer satisfaction, in this thesis, were conducted during the restructuring of the firm. The goal of these surveys is to get a general overview of the state of relationship between Damco and its customers and to suggest solutions to the problems.
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Management balastní vody – aktuální vývoj a ekonomický vliv přijímaných opatření na trh námořní přepravy
Pavlíčková, Veronika ; Kolář, Petr (advisor) ; Rožek, Petr (referee)
This master thesis deals with the very current topic of ballast water management, a very specific field in the maritime shipping industry. The aim of the thesis is to introduce the subject clearly and to sum up the main issues which restrain a smooth implementation of new regulations that emerged from a recently adopted international treaty. This treaty, the so-called Ballast Water Management Convention, will possibly have immediate impact on the seafreight market rates and thus on the entire international trade. So purpose of this thesis is to estimate what the result might be like.
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The role of 3PL and 4PL providers in maritime container transportation
Michalíková, Hana ; Kolář, Petr (advisor) ; Rožek, Petr (referee)
The main issue of this diploma thesis will be to introduce actual situation in maritime container shipping, which has been developing few last years. The biggest changes were in technologies, liability issues and documentation. These changes influenced every company at this maritime market, but the customer was influenced too. In the thesis there are analyses of 3PL and 4PL providers, who are cooperating with these customers the most. The SWOT analyses were used to compare the differencies or similarities between these companies. The objective of the thesis is to recommend the right type of provider to normal customer at the market, who wants to find some help with transportation of his products
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Analysis of the use of INCOTERMS in the Czech Republic
Čajko, Adam ; Černohlávková, Eva (advisor) ; Rožek, Petr (referee)
Bachelor thesis analyzes the utilization of INCOTERMS rules among companies operating in the Czech Republic, which are involved in foreign as well as domestic trade in goods. The first part is theoretical, describes the features and use of INCOTERMS rules, characterizes in detail the rules INCOTERMS2010 and mentions the changes compared to the earlier version of Incoterms 2000. The second part analyzes responses to our survey.
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Line sea trade between EU and China
Doboš, Michael ; Černohlávková, Eva (advisor) ; Rožek, Petr (referee)
The work follows line sea trade between EU and China and its mutual correlation with the development of the economic cycle for the last 10 years. The goal of the work is to show, how long it takes for individual sectors of sea trade to adapt to a current situation in international trade. Observed figures are the number of container ships, the amount of transshipped containers, sea trade rates and others.
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Maritime container transport
Straková, Tereza ; Kolář, Petr (advisor) ; Rožek, Petr (referee)
Maritime transport is the world's leading transport industry. Its importance is shown by the fact that over 90% of goods is transported by sea. The aim of the thesis is to analyze present maritime container transport, with a focus on its use in the export operations of the Czech Republic. Firstly, it characterizes the specifics of maritime container transport from a global perspective. It describes the development of containerization and the current situation of maritime container transport market. Subsequently, it analyzes the use of maritime container transport in the Czech Republic and the role of forwarder. Finally, a case shows the process of an export operation from the Czech Republic to Mexico.
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International Maritime Conferences
Kozlová, Marcela ; Sato, Alexej (advisor) ; Rožek, Petr (referee)
The aim of this work is to discover, describe and trace future trends in maritime liner conferences. Maritime transport plays a key role in world trade and with the increasing globalization its importance is growing. At the same time, the container traffic increasingly dominates the world trade. Container traffic is currently awaiting a series of fundamental changes and challenges. The work has two parts. In one of them is discussed what the shipping conferences are, how have they arisen and what have been their current developments. In the second part I try to draw possible conclusions on how the situation develops in the future, after their last exception has expired. I also work to include chapters on the most current and important shipping routes and ports.
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