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Stories as a source of knowledge for decision-making
Kejzlarová, Nina ; Mládková, Ludmila (advisor) ; Dědina, Jiří (referee)
The aim of this Master thesis has been to summarize the current theoretical knowledge about the possibilities of using stories in management, especially their use as a tool for better and easier decision-making in a nowadays turbulent period, and to summarize the aspects explaining their positive contribution in this issue. In the practical part, the thesis focuses on exploring the use of stories by students of the University of Economics in Prague to decide on subjects and teachers. More specifically, the aim has been to find out how students are influenced by stories told by their colleagues in selection of subjects and teachers, how actively students use stories for obtaining and transmitting knowledge and information, in what form stories spread among students, which communication channel students prefer and why, what the quality of stories is and what the differences between Bachelor's and Master's students in those aspects are. The purpose of this research has been to demonstrate the power of stories in influencing individuals decision-making, applicable also to classical management in the corporate environment. As a research method, a combination of a quantitative and simple qualitative analysis in the form of the semi-structured questionnaire has been used. Based on the research, it has been found out that students do decide about subjects and teachers on the basis of others'stories, they do actively seek those stories and they do prefer personal narrative from friends, as this form has turned out to be considered as the most reliable for students, and also the one which will find the most consistent validation in what they will experience next. Students of Bachelor's and Master's studies differ in the selected communication channel and the activity with which they search for and use the stories.
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Tacit Knowledge Dynamics in Organization
Rajnošek, Ráma ; Kovář, František (advisor) ; Pirožek, Petr (referee) ; Mládková, Ludmila (referee) ; Bureš, Vladimír (referee)
If companies want to create competition advantage, they must operate with knowledge. Knowledge can be divided to tacit and explicit dimension. Tacit knowledge is not easy to express, it is in heads of workers. It is hard to transfer tacit knowledge to others and organizations have limited possibilities to operate with it. But 90% of all knowledge is tacit. Knowledge can grow, keeps its degree or decrease during the life cycle. Tacit knowledge can be built by learning or by creative thinking. Knowledge can be acquired by combinations from current knowledge, information and other ingredients. Knowledge is conserved in organization through telling stories, sharing in communities or by apprenticeship. Mentoring and coaching are very important for handling knowledge over persons in organization. Knowledge is liable to influences which decrease their value. These influences are biological (person leaves the organization) or comparative. Although the value of knowledge in organization is still on the same level, when competition build their knowledge, the level of organization relatively decrease. There are several instruments to scale up knowledge, care for it or not to lose its value for each phase of knowledge life cycle. The empiric research was focused on working with tacit knowledge in organizations in the Czech Republic. According to analysis of current theory and outputs from the research there is proposed the model how to work with tacit knowledge from its dynamic perspective.
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Knowlege Management
Isachanka, Pavel ; Mládková, Ludmila (advisor) ; Martínez, Felipe (referee)
Tato práce je zaměřena na základní procesy tvorby znalostí v podnicích a veřejných institucích. V teoretické části jsou popsané pohledy moderní vědy na data, informace a znalosti, proces tvorby a řízení znalostí z hlediska knowlege managementu. V praktické části jsou podrobněji probrány otázky tvorby a řízení znalostí na přikladu reálne organizace, a podrobněji analyzovany problemy spojené neefektivní praci se znalostí a mozností zlepšeni .
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Knowledge management
Kurišová, Anna ; Mládková, Ludmila (advisor) ; Surovec, Jan (referee)
The main goal of my thesis is to suggest a methodology for a knowledge management implementation and to implement this methodology in a chosen organization. The last part of my thesis deals with the critical aspects of the knowledge management implementation and possible solutions. Organizations, which haven't started with knowledge management implementation yet, are in a disadvantage compare to the organizations which have already implemented knowledge management into their processes. The importance of a human capital is still growing and the organizations need to know how to work with knowledge of their employees effectively.
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Management Knowledge workers
Blažková, Kristýna ; Mládková, Ludmila (advisor) ; Sedlacký, Martin (referee)
These approaches have little relevance for executives contending with the day-to-day reality of running a company. Knowledge management is complex and multifaceted; it encompasses everything the organization does to make knowledge available to the business, such as embedding key information in systems and processes, applying incentives to motivate employees and forging alliances to infuse the business with new knowledge. Effective knowledge management requires a combination of many organizational elements--technology, human resource practices, organizational structure and culture--in order to ensure that the right knowledge is brought to bear at the right time. Knowledge management is still a relatively young field, with new concepts emerging constantly. Often, it is portrayed simplistically; discussions typically revolve around blanket principles that are intended to work across the organization. The aim of my diploma paper is to introduce knowledge workers management in well known and successful international organization, The Boston Consulting Group (BCG), that has been present in Czech Republic since 1990's. Knowledge workers management in BCG is described in context OF global economy situation, in which knowledge and knowledge workers play significant role. Knowledge kept in employees' brains is an intangible asset of every company, especially consulting company. Very often, the knowledge holders are not aware of the fact that their knowledge is important to the company and crucial to its Access. From the company point of view, it is necessary to recognize the key knowledge holder, to manage them and to try ensuring the working environment that enable easy knowledge sparing. From the BCG example, we can see that knowledge management is well established HR process, which manages hiring, retaining and developing relationships with alumni. Key issue is to motivate knowledge workers to share their knowledge, to develop the right environment and grant the right tools.
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Knowledge management
Jarošová, Milena ; Mládková, Ludmila (advisor) ; Cejthamr, Václav (referee)
Theoretical part: Basic terms of knowledge management, knowledge worker, knowledge creation and conversion process, prerequisites and benefits of knowledge management. Knowledge management and it's connection to organizational culture and structure, result measurements of knowledge management, learning organization and it's connection to knowledge management. Tacit knowledge management tools -- stories -- types, how to create, practical use, communities, coaching. Value Based Organization. Practical part: Characteristics of organization, value based organization in reality, classification of stories from organization, organizational values, stories in detail, stories in customer care, stories in back line departments. Propsal on improvement of tacit knowledge management in organization -- employee training, mutual inspiration, front line department visits, modifications of organizational values.
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Management znalostí v organizaci
Mudroch, Lukáš ; Mládková, Ludmila (advisor) ; Rajchart, Josef (referee)
Práce se věnuje aplikaci managementu znalostí na příkladu konkrétní firmy. Znalosti jsou často nedoceňovaným aktivem, jejich řízením lze dosáhnout značné konkurenční výhody. Management znalostí nelze chápat jako izolovanou disciplínu, ale jedná se naopak o komplexní přístup napříč všemi oblastmi života organizace. Důležitým východiskem je vhodné organizační uspořádání, z něj vycházející styl řízení, významnou roli hraje úroveň firemní kultury a další aspekty. Vše se odvíjí od toho nejpodstatnějšího, což je poslání organizace.
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